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FAQ: ePen and ePod e-cigarettes and e-liquid caps | Vuse

GENERAL

What do the e-Liquids contain?

Each e-Liquid contains Propylene glycol (PG), glycerol (VG) and nicotine and carefully selected food grade flavourings formulated specifically to offer a satisfying vapour experience. All e-Liquids contain a proportion of water.

What happens if I use e-Liquids from other brands or mix Vuse e-Liquids with other brands?

Each Vuse e-Liquid is designed and tested specifically for a vaping experience you can trust. We do not know what other e-Liquids contain and therefore we decline any responsibility in case of mixing with other e-Liquids. However, our Vuse e-Liquids can be mixed together.

What is the difference between Vuse ePen and Vype ePen 3 device?

  • Faster charging; the Vuse ePen device will be fully charged in less than 60 minutes, when an appropriate charging input is used (5V at 1.5A)
  • Post puff LED indication; the Vuse ePen device shows the state of charge of the device after each puff (post puff afterglow)
  • Clearer pod; the Vuse ePen pod has increased visibility of the liquid level in the pod, allowing you to judge more easily when your pod is nearly empty

How do I clean the Vuse ePen device?

You can clean the Vuse ePen device with a dry cloth. You should always ensure you avoid getting any liquid near the battery. Additionally, you can use wet wipes such as anti-bacterial or baby wipes to clean off any dirt from the tip of the pod.

Where is the USB charging cable in my starter kit?

It is on the underside of the tray. Pull the tray out and you should see it.

How long does my battery last?

A fully charged Vuse ePen battery should last all day. But it will depend on how you use the product.

Can I change the wattage settings?

No, your Vuse ePen device is fixed at its optimal setting.

Why has my Vuse ePen turned itself off?

It could be one of several safety, or battery-related, reasons:

  • Vuse ePen device automatically shuts down after 10 minutes of inactivity
  • If you press the button for more than eight seconds, the Vuse ePen device will shut down. This is a safety feature in case it gets accidentally activated
  • Your Vuse ePen device needs charging

VUSE EPEN

What does it mean when the red light lights up?

When the red light comes on, this may be a low battery warning. If the red light stays on after you charge your ePen, wait 10 seconds, and then turn it off and on again, please contact Vuse Care Customer Service.

Why is the red LED flashing?

If you observe the red LED flashing this could be indicating a warning such as low battery. If the red LED carries on flashing after waiting for ten seconds and switching back on and/or charging your Vuse ePen, please consult the Vuse Customer Care line.

Why is the white LED flashing five times during Vaping?

If the LED indicator flashes five times quickly and shuts down, this is to signal that your Vuse ePen is producing dry puffs, typical when the Cap has run out of liquid and should be replaced with a new Vuse ePen Cap before switching on and vaping.

Why is the red LED flashing eight times during Vaping?

If the LED indicator flashes eight times quickly and shuts down, this is a safety feature to limit the longest draw (vape) to 8 seconds, after which it shuts down. Switch it on with three rapid clicks of the button.

Why is the white LED flashing ten times?

If left inactive (no button press) for 10 minutes the LED will flash ten times and shut down to preserve battery life. To turn your Vuse ePen back on, click three times rapidly on the button.

Will I receive the Vuse ePen with a charged battery?

You get the Vuse ePen partially loaded. Before you will use it for the first time, we recommend to fully charge the ePen  (about 2 hours).

What is the capacity of the Vuse ePen battery in mAh?

The Vuse ePen device contains a Lithium-Ion Polymer battery with a nominal electrical charge capacity of 650 mAh.

What should I do if I notice my Vuse ePen is leaking?

During use, small droplets may leak out of the Vuse ePen caps. In case of that, simply remove the liquid with a damp cloth and continue to use your ePen as usual. Below you will find the reasons why liquid drops may escape.

And this is what you can do against it:

Do not put hard objects in your ePen or in the caps - especially not in the two holes. This can damage or even destroy the device. If the problem persists after removing the fluid, contact our Vuse Care customer service.

Reasons for leaking:

Too strong taking a drag on a cap. The use of an already used cap which has been stored outside the packaging for more than one day. Blow back the vape through the mouthpiece.

Suggested solutions:

Try to steam gently. Sometimes it can happen that the first few moves liquid, but then no longer. Try to exhale the steam in a different direction (away from the mouthpiece).

I have opened my starter kit but cannot find the USB charging cable.

Please pull out the formed plastic tray and on the underside, you will find the USB cable.

How to charge your Vuse ePen?

To charge your Vuse ePen, attach the supplied USB charging cable to the micro USB port on the base of the Vuse ePen.

When charging, the LED on the Vuse ePen will show the following indicator light, depending on its current battery charge level.

Pulsing Red: Your battery is empty or charged less than 10%.

Solid Red: Your battery charge level is between "near empty" and approximately 2/3 charged. We advise that you keep on charging.

Solid Green: Your battery is almost fully charged.

Fully charged: When your Vuse ePen has reached full charge, it will switch off automatically.

What are the dimensions of the ePen?

The overall dimensions of the Vuse ePen (with the Cap inserted to the device) are: 123 mm (length) x 18mm (deep) x 27mm (width).

How will I clean the Vuse ePen if it gets dirty?

You can clean the Vuse ePen  with a dry cloth. You should always ensure you avoid getting any liquid near the battery. Additionally, you can use wet wipes to clean off any dirt from the tip of your Vuse ePen.

How do I look after my Vuse ePen?

To get the most from your Vuse ePen, please follow the instructions for use as stated on the information leaflet:

Only charge your Vuse ePen with the charging accessories provided in the starter kit.

Only use your Vuse ePen with Vuse ePen Caps.

Keep your Vuse ePen, charging accessories and Caps dry. Moisture can damage your devices electronics.

The recommended storage temperature for Vuse products is between 0-25°C. Your Vuse ePen is only suitable for operation between 0-40°C.

My Vuse ePen has turned itself off, why?

There could be several reasons, all of which are designed for either safety reasons or to save battery charge:

After 10 minutes of inactivity Vuse ePen will automatically shut down.

If the button is pressed down for longer than 8 seconds the Vuse ePen will automatically shut down. This is a safety feature in case of accidental activation for instance in your pocket.

Your Vuse ePen battery has run out of charge, you need to place it on charge.

When to change your Vuse ePen Cap?

It is time to change your Vuse ePen Cap when:

Your Vuse ePen stops producing vapour.

You notice deterioration in the taste or quality of the vapour.

The indicator light flashes white five times during puffing. This indicates when Vuse ePen is producing dry puffs that are a clear sign that the Cap has run out of liquid and should be replaced.

Why do I have to click the Vuse ePen button 3 times to get it to start?

We have designed in the need to click one of the buttons 3 times rapidly for two reasons - to ensure your Vuse ePen doesn’t turn itself on while it’s in your pocket or bag for example, and as a way to enhance child safety.

If I’ve put my Vuse ePen down, how do I know if it’s on or off?

If you press the button and the light comes on, it’s on. If the light won’t come on, it’s off, and you will need to press the button three times rapidly. If that doesn’t work, the battery may have run out of charge and you will need to recharge it.

Is it safe to leave my Vuse ePen charging over night?

Although your Vuse ePen has several safety features, we advise against leaving it to charge whilst unattended or overnight. Please note that charging should only take about 2 hours

Could my Vuse ePen catch fire, explode, give an electric shock?

Be assured, we have designed Vuse ePen with multiple layers of safety features. Over-voltage is included to avoid you get shocked from our devices. Over-heating and over temperature protection are included to prevent the devices catching fire or exploding, and a timed cut-off is to prevent overcharge our devices.

Note: Neither Vuse ePen nor any other e-cigarette should be charged near compressed gases e.g. Oxygen

How do I use my Vuse ePen device?

Insert your ePen pod into the Vuse ePen device

 

  • For optimal performance, your Vuse ePen device should be fully charged before first use.
  • Remove the ePen pods from the blister pack before connecting it onto the Vuse ePen device.
  • To switch on your Vuse ePen device, rapidly click the button three times.
  • To begin your vaping experience, press the button and hold it down while inhaling.
  • For optimum enjoyment and satisfaction, it is recommended to close your lips over the pod, so the tip is inside your mouth, not resting directly on your lips.

How to charge your Vuse ePen device?

Attach the supplied USB charging cable to the micro USB port on the base of the Vuse ePen device.

 

Connect the other end of the USB charging cable to the SS (Superspeed) USB port of a computer or a compatible wall, or car charger (full fast charging requires minimum 1.5A charger).

 

When charging, the LED on the Vuse ePen will show the following indicator light, depending on its battery level:

 

Pulsing Red: Your device is less than 10% charged.

Solid Red: Your battery device is less than 80% charged.

Solid Green: Your device is between 80% and 100% charged.

 

When your Vuse ePen device has reached full charge, the LED will switch off.
Disconnect the USB cable, switch it on with three rapid clicks of the button and enjoy your Vuse ePen

 

It takes about 60 minutes to fully charge your Vuse ePen battery from flat.

Your Vuse ePen battery may run out before the Vuse ePen pod is finished. So do not automatically discard the pod when charging the battery. There may still be eLiquid in it.

 

 

The device will automatically stop charging your Vuse ePen battery after about three hours. The device has a protection function for overvoltage, overcurrent, short circuit and over discharge.

How do I look after my Vuse ePen device?

Each Vuse ePen comes with a leaflet with easy to follow instructions on how to take care of your Vuse ePen device. You can also read them below:

  • Use only charging accessories, like the ones in your starter kit.
  • Use Vuse ePen pods.
  • Keep your Vuse ePen, charging accessories and pods dry in order to prevent damage to your device.
  • Store your Vuse ePen in environments between 0°C – 25°C. Damage may occur to the device or it may stop working if stored outside of this temperature range.

EPEN CAPS

Can I exchange a cap before it is empty?

Yes, the design of the Vuse ePen is designed to help you change flavors quickly and easily at any time. 

What are the ingredients of Vuse ePen Caps?

Propylene glycol (PG), glycerol (VG), water, nicotine and carefully selected flavourings formulated specifically for the Vuse ePen.

Can I refill the Vuse ePen Caps?

No, the Vuse ePen Caps are not designed for refilling.

How long does a Vuse ePen Cap last (in puffs)?

Each Vuse ePen Caps delivers over 200 puffs in laboratory testing. But the number of puffs depends upon your vaping behaviour.

Where is the e-Liquid inside the Vuse ePen Caps made?

Vuse ePen e-Liquid is made in the UK.

How many Vuse ePen Caps do you get in each refill pack?

Each Vuse ePen refill pack contains 2 Vuse ePen Caps.

Will the flavour deteriorate if I don’t use a Cap for some time, say 6-8 weeks?

If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.

Can I switch flavours without finishing the Cap?

Yes, the no-spill design of the Vuse ePen Caps means you can remove it very easily and quickly to change flavours.

Are Vuse ePen Caps "VG" vegetal glycerin or "PG" propylene glycol based?

The Vuse ePen Caps contains both. We have learned that there has to be a balance of VG to PG to produce a balanced vapour.

Do I have to keep the silicon cap on the Vuse ePen Caps once it has been removed from the blister packaging?

No, but if you think you will leave the Caps outside of its protective packaging for more than one day, we suggest that you refit the silicon Caps to help seal the Caps and keep the tip clean when not in use.

Does it affect the aroma if I do not use a cap for 6 to 8 weeks?

As long as the cap is still in its packaging - no problem. If you have already removed the cap from the pack, the taste intensity can be slightly affected. 

What does it mean when the white light comes on 10 times?

With 10 minutes of inactivity, the white light will flash 10 times and the Vuse ePen will turn off to conserve battery power. To turn it back on, press the button 3 times quickly.

EPOD

What are the dimensions of the ePod?

The overall dimensions of the Vuse ePod (with the Cap inserted to the device) are: 104.2 mm (length) x 10.5mm (deep) x 19.1mm (width).

How long does a Vuse ePod cap last in puffs?

Each Vuse ePod Cap delivers approximately 275 puffs in laboratory testing. However, the number of puffs will depend on your vaping behaviour.

Why is Vuse ePod so light?

Vuse ePod has been ergonomically designed to feel comfortable in the hand and weighs only 23 grams.

My Vuse ePod has turned itself off, why?

There could be several reasons, all of which are designed for either safety reasons or to save battery charge:

- If you inhale steam for more than 5 seconds, Vuse ePod flashes 3 times and then turns off automatically.

- Your Vuse ePod battery has run out of charge, you need to place it on charge.

I have charged my Vuse ePod, how long will it last?

A fully charged ePod should last approximately 190 puffs but this will depend on your vaping behaviour.

Are there variable wattage settings?

No, your Vuse ePod is fixed at it’s optimal setting.

My Vuse ePod is not producing any vapour, why?

There could be several reasons, all of which are designed for either safety reasons or to save battery charge:

- Your Vuse ePod battery has run out of charge, therefore you need to place it on charge.

- It may be time to change your Vuse ePod Cap.

- There may be dirt accumulating that may affect connectivity between the device and the Cap. You can clean the Vuse ePod with a dry cloth

How will I clean the Vuse ePod if it gets dirty?

You should clean the Vuse ePod with a dry cloth only, as you must avoid getting any liquid near the battery. Additionally, you can use wet wipes such as anti-bacterial or baby wipes to clean off any dirt from the mouthpiece / Cap.

How do I look after my Vuse ePod?

To get the most from your Vuse ePod, please follow the instructions for use as stated on the information leaflet.

- Only charge your Vuse ePod with the charging accessories provided in the Starterkit or Vuse charging accessories.

- Only use your Vuse ePod with Vuse ePod Caps.

- Keep your Vuse ePod, charging accessories and Caps dry when in storage and during use, as precipitation, humidity or moisture can damage your device’s electronics.

The recommended storage temperature for Vuse products is between 0 and 25°C.

Does the LED light appear when I inhale?

When the Vuse ePod is activated, the green LED will appear. When your puff ends, the green LED will gradually disappear.

Why does the LED light on the device flash 3 times?

The Vuse ePod has a short-circuit protection function: during activation, if the device short circuits, the LED light on the device will flash 3 times and the device will shut down.

Why does the LED light on the device flash 10 times?

When the green LED flashes 10 times, it is time to charge your device.

How do I use my Vuse ePod?

Remove the cap from the blister pack before inserting it into the ePod device. The magnet pulls the cap into place. For an optimal vaping experience, you should close your lips completely around the mouthpiece. To start vaping, pull on the mouthpiece of your ePod.

How do I charge my Vuse ePod?

- To charge your Vuse ePod, place the device into the magnetic USB charging cable supplied with your Vuse ePod Starterkit. The magnet will pull the device into place.

- Connect the other end of the USB charging cable to the USB port of a computer.

- When charging, the green LED on the Vuse ePod will appear. When the LED disappears, the Vuse ePod is fully charged and the magnetic USB charging cable should be disconnected.

- It should take about 80 mins to fully charge your Vuse ePod device.

- To avoid the risk of fire, injury and/ or damage to your Vuse ePod or other property, only charge your Vuse ePod with the equipment provided in your Vuse ePod Starterkit or with compatible Vuse charging accessories.

- Never leave your device unattended while it is charging.

- Rating input of magnetic USB charging cable: 5VDC, 450mA.

- This product should only be connected to a safety extra-low voltage (SELV) circuit rated at 5VDC, 1A. Output lower than this will result in a slower charge time.

Can the Vuse ePod be recycled?

Your Vuse ePod is designed and manufactured with high quality materials and components, which can be recycled and reused. Electrical goods and batteries should not be disposed of as part of regular household waste and should be separately collected for recovery and recycling. We are committed to minimising the impact Vuse products have on the environment – please see our website,vuse.com/ch, for more information on how to dispose of and recycle Vuse products.

How will I be able to tell when to charge my Vuse ePod?

When the green LED flashes 10 times, it is time to charge your device. Your Vuse ePod may run out of charge before the Vuse ePod Cap is finished, so don’t automatically discard the Cap when charging your ePod, because there may still be liquid included.

When on charge, why does the LED light stay on?

When charging, the green LED on the Vuse ePod will appear, then disappear when it is fully charged.

When on charge, why does the LED light appear and then disappear?

When charging, the green LED on the Vuse ePod will appear. When the LED disappears, the Vuse ePod is fully charged and the magnetic USB charging cable should be disconnected.

Is it safe to leave my Vuse ePod charging over night?

Although your Vuse ePod has been designed with certain safety features, we advise against leaving it to charge whilst unattended or overnight. Please note that charging should only take about 80 minutes.

What should I do if I notice Liquid in my device or on the outside of the Cap?

Use a clean paper towel to gently wipe the Liquid and clean the device or Cap. Do not push or poke any hard objects inside the device or Cap, especially onto the contacts, as it might damage them and stop the device from working. If after wiping clean the issue persists, please call Vuse Care line for help and advice: 0800 000 396

What should I do if I notice leakage when using my Vuse ePod?

On some occasions, you may see minor leakage from your ePod Caps, which is not uncommon in e-cigarette products. If you do see leakage, use a clean paper towel to gently wipe the Liquid and clean the device or Cap. Do not push or poke any hard objects inside the device or Cap, especially onto the contacts, as it might damage them and stop the device from working.

Other tips for reducing leakage:

- Puff gently on your ePod.

- Avoid back-puffing into your Cap.

- Avoid using Caps that have been left out of the packaging for prolonged periods.

If after following these tips, the issue persists, please call Vuse Care line for help and advice: 0800 000 396

I’ve put my Vuse ePod down, how do I know if it’s on or off?

Vuse ePod is activated by puffing. When the Vuse ePod is activated, the green LED will appear. When your puff ends, the green LED will gradually disappear.

Does the Vuse ePod come ready charged?

Vuse ePod comes partly charged. We recommend to fully charge your ePod before first use (approximately 80 minutes).

What capacity is the Vuse ePod battery in mAh?

The Vuse ePod contains a Lithium-Ion polymer rechargeable battery with a nominal electrical charge capacity of 350 mAh.

What type of battery cell is in my Vuse ePod?

Vuse ePod contains a lithium-ion polymer rechargeable battery.

EPOD CAPS

When to change your Vuse ePod cartridge?

It is time to change your Vuse ePod Cap when:

- Your Vuse ePod stops producing vapour.

- You notice deterioration in the taste or quality of the vapour.

How much nicotine does a Vuse ePod Cap contain?

Each Vuse ePod Cap contains 1.9ml eliquid and 18mg/ml nicotine, so overall 34.2 mg nicotine.

Can I refill the Vuse ePodCap?

No, the Vuse ePod Cap is not designed for refilling. We recommend recycling them with electronic devices.

Will the flavour deteriorate if I don’t use a Cap for some time, say 6-8 weeks?

If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.

Can I switch flavours without finishing the Cap?

Yes, the no-spill design of the Vuse ePod Cap means you can remove it very easily and quickly to change flavours.

Do the Vuse ePod Caps come in different strengths?

Our Caps are currently only available with a nicotine strength of 18 mg/ml. Please visit goVuse.ch to check which flavours and nicotine strength are available.

How many ml of eLiquid does a Vuse ePod Cap hold?

Each Vuse ePod Cap holds 1.9ml eLiquid.

What are the ingredients of your Vuse ePod Caps

Propylene glycol (PG), glycerol (VG), water, nicotine and carefully selected flavourings formulated specifically for the Vuse ePod device.

Are your Vuse ePod Caps Propylene glycol (PG) or glycerol (VG) based?

The Vuse ePod Caps contain both.

Recycling

How can I recycle my old vuse/vype device?

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Recycling of Vuse / Vype batteries in Switzerland

The disposal of used batteries in Switzerland is regulated and the Federal Office for the Environment (FOEN) has commissioned INOBAT to supervise the recycling process. Consumers are obliged to bring used batteries to a collection point. All sales outlets are obliged to take them back free of charge. British American Tobacco Switzerland (BAT) pays the “taxe d’élimination anticipée (TEA)” (advance disposal tax) on the batteries used in Vuse / Vype products sold in Switzerland and thus participates in the collection, transport and recycling of household batteries as well as in information campaigns for the trade and the population. BAT has set up its own collection and recycling system for the batteries used in Vuse / Vype products sold in Switzerland.

We strive to minimize our impact on the environment and comply with applicable Swiss laws and regulations (notably, the Ordinance on return, take-back and disposal of electrical and electronic equipment - “OREA”) on all our Vuse / Vype devices. As a manufacturer of electronic cigarettes, we are responsible for complying with the OREA and want to help relieve the landfills of waste equipment.

To ensure environmentally friendly disposal, BAT offers our consumers the possibility to return used Vuse / Vype devices (ePen and ePod) to us. These are then safely disposed of by us, ensuring that they do not end up in the landfill.

This is how you can do it:

1) Take your undamaged Vuse / Vype device (“Device”) you do not use anymore (please send only 1 or maximum 2 devices at the same time, per box).

2) Put the Device(s) in a cardboard box and pack the Device(s) safely (conditions apply; see below for more info)

3) Agree to the requirements for returning your Vuse / Vype Device(s) by ticking the below boxes.

4) Download and print the return label below - we will take care of shipping fees for you; and

5) Stick the return label on the box and leave it at a local post office.

REQUIREMENTS (*) FOR RETURNING YOUR VUSE / VYPE DEVICE(S):

- I understand and I agree:

not to ship more than 2 (two) Vuse / Vype devices per box with this return label;

not to ship a Vuse / Vype device if its battery or the device itself is visibly damaged or modified; and

to ship the Vuse / Vype device(s) in a cardboard box in a secure and safe way: it is recommended to use the original Vuse / Vype device box or, for instance, the PostPac N° 0. Please make sure that the content inside the box is wedged and padded.

- I acknowledge that I have read and will comply with the conditions of the offered recycling service for Vuse / Vype devices.

(*) Requirements applicable to all returns of Vuse / Vype devices in Switzerland initiated on this webpage. Separate terms and conditions apply to the purchase of the Vuse device.