FAQ: Find answers about e-cigarettes and vaping | Vuse

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GENERAL

What do the e-Liquids contain?

Each e-Liquid contains Propylene glycol (PG), glycerol (VG) and nicotine and carefully selected food grade flavourings formulated specifically to offer a satisfying vapour experience. All e-Liquids contain a proportion of water.

What happens if I use e-Liquids from other brands or mix Vuse e-Liquids with other brands?

Each Vuse e-Liquid is designed and tested specifically for a vaping experience you can trust. We do not know what other e-Liquids contain and therefore we decline any responsibility in case of mixing with other e-Liquids. However, our Vuse e-Liquids can be mixed together.

Where is the USB charging cable in my starter kit?

It is on the underside of the tray. Pull the tray out and you should see it.

How long does my battery last?

A fully charged Vuse ePen battery should last all day. But it will depend on how you use the product.

What does puff count mean?

Puff count, for example “Up to 950 puffs per pod”, gives an indication of how many puffs a product

will deliver, based on testing of the products at a set puff size. For non-rechargeable closed system

products, such as Vuse Go, this is based on the number of puffs the product will deliver during its

life, until the product no longer delivers a vapour. For rechargeable closed system products, such as

Vuse ePod, this is based on the number of puffs the e-liquid [pod/cartridge] will deliver until the e[1]liquid runs out.

How do we determine the puff count?

Puff count is determined by testing the product on a vaping aerosol collection machine (puffing

engine). This machine is capable of carrying out 1000s of puffs that are identical.

The puffing engine is programmed to puff the product according to set puffing parameters, one of

these being the length of time for each puff (puff duration). The counting of the puffs stops at the

point that the weight of aerosol produced per puff drops significantly. The final puff count is based

on the average of the 5 samples tested.

How is the puff duration set?

Each user of the product will have different patterns of use throughout the day and compared to

other users of the product. This is an important factor to consider when setting the duration of the

puff for testing. Considering this wide range of use patterns we carry out testing and report 2

different puff count figures that cover a representative range of puff durations based on product

use.

1. A consumer experience puff count that more closely reflects a proportion of consumer usage

behaviours

2. A puff count based on the ISO 207681 vapour puffing regime standard (3 seconds)

Consumer puffing behaviour insights show that a 3 second puff duration is an over-estimate of

puffing duration for the majority of users of non-rechargeable and rechargeable closed system

products. To support consumer navigation of the products available, therefore, the consumer

experience puff count on our packs is based on a 1 second puff duration testing regime and

considers other potentially relevant factors. We will continue to use the ISO 207681 vapour puffing

regime standard for scientific studies and regulatory submissions.

As described above this puff count is based on laboratory testing and may vary depending on

individual usage behaviours.

The 2 different puff counts for Vuse products are as follows: Vuse Product Consumer experience puff count (number of puffs) ISO 207681 vapour puffing regime standard (number of puffs)
Vuse Go (v501) 500 170
Vuse Go (v502) 600 190
Vuse Go Max 1500 480
Vuse ePod/ePod 2 950 250
Vuse ePen 750 200

Vuse Go (v502) delivers “up to 600 puffs”. This product has been tested by an independent external laboratory. Packaging and marketing materials are in the process of being updated to reflect this and applies to all Vuse Go (v502) devices.

VUSEGO

What is Vuse GO?

Vuse GO is a disposable e-cigarette that contains a non-rechargeable lithium polymer battery. Each device is intended for single use and contains up to 600 puffs*. Please do not refill it as the liquid may leak and damage your Device.

* Based on lab tests with a newly manufactured product. May vary depending on individual usage patterns.

How many puffs do I get from my Vuse GO?

Each Vuse GO device holds up to 600 puffs* before the battery dies. Packaging and marketing materials are in the process of being updated to reflect this and applies to all Vuse Go (v502) devices.

* Based on lab tests with a newly manufactured product. May vary depending on individual usage patterns.

What flavours are available for Vuse GO?

Vuse GO is available in nine flavours: Creamy Tobacco, Berry Blend, Berry Watermelon, Strawberry Ice, Blueberry Ice, Grape Ice, Watermelon Ice, Mango Ice and Peppermint Ice. So there is something for everyone!

How do I care for my Vuse GO?

Follow the instructions in the leaflet that comes with your Vuse GO. These include, but are not limited to, the following:

  • Store your Vuse GO between 0-35°C.
  • Do not tear, crush, puncture, burn or immerse the device in water. Keep the Vuse product dry.
  • Never store in direct sunlight or near heat sources.
  • Do not use near flammable liquids or gases.

How do I clean my Vuse GO?

Use a dry cloth. Alternatively, you can use an antibacterial cloth to clean the mouthpiece and let the mouthpiece dry before use.

Do I need to charge my Vuse GO?

No, you don't! Vuse GO is designed for single use and cannot be recharged. Each Vuse GO device holds up to 500 puffs before the battery runs out.

* Based on lab tests with the Vuse GO device. May vary depending on individual usage patterns.

Why has my Vuse GO stopped working?

Each Vuse GO Device will deliver up to 600 puffs* before the battery dies, as measured in lab tests. However, this may vary depending on individual usage patterns. The battery is designed to run out before the liquid is depleted to avoid a burnt taste or dry puffs.

* Based on laboratory testing with a newly manufactured product. May vary depending on individual usage patterns.

Why is there no vapour coming out of my Vuse GO?

This could be due to one of the following reasons:

  • The battery of your Vuse GO could be empty. Please dispose of the device accordingly.
  • Your mouthpiece could be clogged. Simply clean it with a dry cloth.
  • If your Vuse GO is not working as it should and you have tried everything, please contact our customer service.

Does my Vuse GO eLiquid contain nicotine salts?

Yes, our Vuse GO eLiquids contain nicotine salts. Our eLiquids contain nicotine, propylene glycol (PG), glycerine (also known as vegetable glycerine or VG), flavourings and benzoic acid.

What are the dimensions of my Vuse GO?

107.95 mm (length) x 15 mm (depth) x 15 mm (width).

What are the product specifications of Vuse GO?

Vuse GO contains 2 ml of eLiquid and has a battery capacity of 370 mAh.

Does Vuse GO contain nicotine and what strengths are available?

Vuse GO disposable e-cigarettes are available with a nicotine strength of 20 mg/ml.

EPOD

How do I use my Vuse ePod?

Remove the cap from the blister pack before inserting it into the ePod device. The magnet pulls the cap into place. For an optimal vaping experience, you should close your lips completely around the mouthpiece. To start vaping, pull on the mouthpiece of your ePod.

What type of battery cell is in my Vuse ePod?

Vuse ePod contains a lithium-ion polymer rechargeable battery.

What capacity is the Vuse ePod battery in mAh?

The Vuse ePod contains a Lithium-Ion polymer rechargeable battery with a nominal electrical charge capacity of 350 mAh.

Does the Vuse ePod come ready charged?

Vuse ePod comes partly charged. We recommend to fully charge your ePod before first use (approximately 80 minutes).

I’ve put my Vuse ePod down, how do I know if it’s on or off?

Vuse ePod is activated by puffing. When the Vuse ePod is activated, the green LED will appear. When your puff ends, the green LED will gradually disappear.

What should I do if I notice leakage when using my Vuse ePod?

On some occasions, you may see minor leakage from your ePod Caps, which is not uncommon in e-cigarette products. If you do see leakage, use a clean paper towel to gently wipe the Liquid and clean the device or Cap. Do not push or poke any hard objects inside the device or Cap, especially onto the contacts, as it might damage them and stop the device from working.

Other tips for reducing leakage:

- Puff gently on your ePod.

- Avoid back-puffing into your Cap.

- Avoid using Caps that have been left out of the packaging for prolonged periods.

If after following these tips, the issue persists, please call Vuse Care line for help and advice: 0800 000 396

What should I do if I notice Liquid in my device or on the outside of the Cap?

Use a clean paper towel to gently wipe the Liquid and clean the device or Cap. Do not push or poke any hard objects inside the device or Cap, especially onto the contacts, as it might damage them and stop the device from working. If after wiping clean the issue persists, please call Vuse Care line for help and advice: 0800 000 396

Is it safe to leave my Vuse ePod charging over night?

Although your Vuse ePod has been designed with certain safety features, we advise against leaving it to charge whilst unattended or overnight. Please note that charging should only take about 80 minutes.

When on charge, why does the LED light appear and then disappear?

When charging, the green LED on the Vuse ePod will appear. When the LED disappears, the Vuse ePod is fully charged and the magnetic USB charging cable should be disconnected.

When on charge, why does the LED light stay on?

When charging, the green LED on the Vuse ePod will appear, then disappear when it is fully charged.

How will I be able to tell when to charge my Vuse ePod?

When the green LED flashes 10 times, it is time to charge your device. Your Vuse ePod may run out of charge before the Vuse ePod Cap is finished, so don’t automatically discard the Cap when charging your ePod, because there may still be liquid included.

Can the Vuse ePod be recycled?

Your Vuse ePod is designed and manufactured with high quality materials and components, which can be recycled and reused. Electrical goods and batteries should not be disposed of as part of regular household waste and should be separately collected for recovery and recycling. We are committed to minimising the impact Vuse products have on the environment – please see our website,vuse.com/ch, for more information on how to dispose of and recycle Vuse products.

Why does the LED light on the device flash 3 times?

The Vuse ePod has a short-circuit protection function: during activation, if the device short circuits, the LED light on the device will flash 3 times and the device will shut down.

Why does the LED light on the device flash 10 times?

When the green LED flashes 10 times, it is time to charge your device.

How do I charge my Vuse ePod?

- To charge your Vuse ePod, place the device into the magnetic USB charging cable supplied with your Vuse ePod Starterkit. The magnet will pull the device into place.

- Connect the other end of the USB charging cable to the USB port of a computer.

- When charging, the green LED on the Vuse ePod will appear. When the LED disappears, the Vuse ePod is fully charged and the magnetic USB charging cable should be disconnected.

- It should take about 80 mins to fully charge your Vuse ePod device.

- To avoid the risk of fire, injury and/ or damage to your Vuse ePod or other property, only charge your Vuse ePod with the equipment provided in your Vuse ePod Starterkit or with compatible Vuse charging accessories.

- Never leave your device unattended while it is charging.

- Rating input of magnetic USB charging cable: 5VDC, 450mA.

- This product should only be connected to a safety extra-low voltage (SELV) circuit rated at 5VDC, 1A. Output lower than this will result in a slower charge time.

What are the dimensions of the ePod?

The overall dimensions of the Vuse ePod (with the Cap inserted to the device) are: 104.2 mm (length) x 10.5mm (deep) x 19.1mm (width).

Does the LED light appear when I inhale?

When the Vuse ePod is activated, the green LED will appear. When your puff ends, the green LED will gradually disappear.

How do I look after my Vuse ePod?

To get the most from your Vuse ePod, please follow the instructions for use as stated on the information leaflet.

- Only charge your Vuse ePod with the charging accessories provided in the Starterkit or Vuse charging accessories.

- Only use your Vuse ePod with Vuse ePod Caps.

- Keep your Vuse ePod, charging accessories and Caps dry when in storage and during use, as precipitation, humidity or moisture can damage your device’s electronics.

The recommended storage temperature for Vuse products is between 0 and 25°C.

How will I clean the Vuse ePod if it gets dirty?

You should clean the Vuse ePod with a dry cloth only, as you must avoid getting any liquid near the battery. Additionally, you can use wet wipes such as anti-bacterial or baby wipes to clean off any dirt from the mouthpiece / Cap.

My Vuse ePod is not producing any vapour, why?

There could be several reasons, all of which are designed for either safety reasons or to save battery charge:

- Your Vuse ePod battery has run out of charge, therefore you need to place it on charge.

- It may be time to change your Vuse ePod Cap.

- There may be dirt accumulating that may affect connectivity between the device and the Cap. You can clean the Vuse ePod with a dry cloth

Are there variable wattage settings?

No, your Vuse ePod is fixed at it’s optimal setting.

I have charged my Vuse ePod, how long will it last?

A fully charged ePod should last approximately 190 puffs but this will depend on your vaping behaviour.

My Vuse ePod has turned itself off, why?

There could be several reasons, all of which are designed for either safety reasons or to save battery charge:

- If you inhale steam for more than 5 seconds, Vuse ePod flashes 3 times and then turns off automatically.

- Your Vuse ePod battery has run out of charge, you need to place it on charge.

Why is Vuse ePod so light?

Vuse ePod has been ergonomically designed to feel comfortable in the hand and weighs only 23 grams.

How long does a Vuse ePod Pod last in puffs?

Each Vuse ePod Pod delivers approximately 950 puffs in laboratory testing. However, the number of puffs will depend on your vaping behaviour.

EPOD PODS

When to change your Vuse ePod cartridge?

It is time to change your Vuse ePod Cap when:

- Your Vuse ePod stops producing vapour.

- You notice deterioration in the taste or quality of the vapour.

How much nicotine does a Vuse ePod Pod contain?

Each Vuse ePod Pod contains 1.9ml eliquid and 18mg/ml nicotine, so overall 34.2 mg nicotine.

Can I refill the Vuse ePodPod?

No, the Vuse ePod Pod is not designed for refilling. We recommend recycling them with electronic devices.

Will the flavour deteriorate if I don’t use a Pod for some time, say 6-8 weeks?

If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.

Can I switch flavours without finishing the Pod?

Yes, the no-spill design of the Vuse ePod Pod means you can remove it very easily and quickly to change flavours.

Do the Vuse ePod Pods come in different strengths?

Our Pods are currently only available with a nicotine strength of 18 mg/ml. Please visit goVuse.ch to check which flavours and nicotine strength are available.

How many ml of eLiquid does a Vuse ePod Pod hold?

Each Vuse ePod Pod holds 1.9ml eLiquid.

What are the ingredients of your Vuse ePod Pods

Propylene glycol (PG), glycerol (VG), water, nicotine and carefully selected flavourings formulated specifically for the Vuse ePod device.

Are your Vuse ePod Pods Propylene glycol (PG) or glycerol (VG) based?

The Vuse ePod Pods contain both.

Recycling

How can I recycle my old vuse/vype device?

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Recycling of Vuse / Vype batteries in Switzerland

The disposal of used batteries in Switzerland is regulated and the Federal Office for the Environment (FOEN) has commissioned INOBAT to supervise the recycling process. Consumers are obliged to bring used batteries to a collection point. All sales outlets are obliged to take them back free of charge. British American Tobacco Switzerland (BAT) pays the “taxe d’élimination anticipée (TEA)” (advance disposal tax) on the batteries used in Vuse / Vype products sold in Switzerland and thus participates in the collection, transport and recycling of household batteries as well as in information campaigns for the trade and the population. BAT has set up its own collection and recycling system for the batteries used in Vuse / Vype products sold in Switzerland.

We strive to minimize our impact on the environment and comply with applicable Swiss laws and regulations (notably, the Ordinance on return, take-back and disposal of electrical and electronic equipment - “OREA”) on all our Vuse / Vype devices. As a manufacturer of electronic cigarettes, we are responsible for complying with the OREA and want to help relieve the landfills of waste equipment.

To ensure environmentally friendly disposal, BAT offers our consumers the possibility to return used Vuse / Vype devices (ePen and ePod) to us. These are then safely disposed of by us, ensuring that they do not end up in the landfill.

This is how you can do it:

1) Take your undamaged Vuse / Vype device (“Device”) you do not use anymore (please send only 1 or maximum 2 devices at the same time, per box).

2) Put the Device(s) in a cardboard box and pack the Device(s) safely (conditions apply; see below for more info)

3) Agree to the requirements for returning your Vuse / Vype Device(s) by ticking the below boxes.

4) Download and print the return label below - we will take care of shipping fees for you; and

5) Stick the return label on the box and leave it at a local post office.

REQUIREMENTS (*) FOR RETURNING YOUR VUSE / VYPE DEVICE(S):

- I understand and I agree:

not to ship more than 2 (two) Vuse / Vype devices per box with this return label;

not to ship a Vuse / Vype device if its battery or the device itself is visibly damaged or modified; and

to ship the Vuse / Vype device(s) in a cardboard box in a secure and safe way: it is recommended to use the original Vuse / Vype device box or, for instance, the PostPac N° 0. Please make sure that the content inside the box is wedged and padded.

- I acknowledge that I have read and will comply with the conditions of the offered recycling service for Vuse / Vype devices.

(*) Requirements applicable to all returns of Vuse / Vype devices in Switzerland initiated on this webpage. Separate terms and conditions apply to the purchase of the Vuse device.