Can I exchange a cap before it is empty?
Yes, the design of the Vuse ePen is designed to help you change flavors quickly and easily at any time.
What are the ingredients of Vuse ePen Caps?
Propylene glycol (PG), glycerol (VG), water, nicotine and carefully selected flavourings formulated specifically for the Vuse ePen.
Can I refill the Vuse ePen Caps?
No, the Vuse ePen Caps are not designed for refilling.
How long does a Vuse ePen Cap last (in puffs)?
Each Vuse ePen Caps delivers over 200 puffs in laboratory testing. But the number of puffs depends upon your vaping behaviour.
Where is the e-Liquid inside the Vuse ePen Caps made?
Vuse ePen e-Liquid is made in the UK.
How many Vuse ePen Caps do you get in each refill pack?
Each Vuse ePen refill pack contains 2 Vuse ePen Caps.
Will the flavour deteriorate if I don’t use a Cap for some time, say 6-8 weeks?
If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.
Can I switch flavours without finishing the Cap?
Yes, the no-spill design of the Vuse ePen Caps means you can remove it very easily and quickly to change flavours.
Are Vuse ePen Caps "VG" vegetal glycerin or "PG" propylene glycol based?
The Vuse ePen Caps contains both. We have learned that there has to be a balance of VG to PG to produce a balanced vapour.
Do I have to keep the silicon cap on the Vuse ePen Caps once it has been removed from the blister packaging?
No, but if you think you will leave the Caps outside of its protective packaging for more than one day, we suggest that you refit the silicon Caps to help seal the Caps and keep the tip clean when not in use.
Does it affect the aroma if I do not use a cap for 6 to 8 weeks?
As long as the cap is still in its packaging - no problem. If you have already removed the cap from the pack, the taste intensity can be slightly affected.
What does it mean when the white light comes on 10 times?
With 10 minutes of inactivity, the white light will flash 10 times and the Vuse ePen will turn off to conserve battery power. To turn it back on, press the button 3 times quickly.
What are the dimensions of the ePod?
The overall dimensions of the Vuse ePod (with the Cap inserted to the device) are: 104.2 mm (length) x 10.5mm (deep) x 19.1mm (width).
How long does a Vuse ePod cap last in puffs?
Each Vuse ePod Cap delivers approximately 950 puffs in laboratory testing. However, the number of puffs will depend on your vaping behaviour.
Why is Vuse ePod so light?
Vuse ePod has been ergonomically designed to feel comfortable in the hand and weighs only 23 grams.
My Vuse ePod has turned itself off, why?
There could be several reasons, all of which are designed for either safety reasons or to save battery charge:
- If you inhale steam for more than 5 seconds, Vuse ePod flashes 3 times and then turns off automatically.
- Your Vuse ePod battery has run out of charge, you need to place it on charge.
I have charged my Vuse ePod, how long will it last?
A fully charged ePod should last approximately 190 puffs but this will depend on your vaping behaviour.
Are there variable wattage settings?
No, your Vuse ePod is fixed at it’s optimal setting.
My Vuse ePod is not producing any vapour, why?
There could be several reasons, all of which are designed for either safety reasons or to save battery charge:
- Your Vuse ePod battery has run out of charge, therefore you need to place it on charge.
- It may be time to change your Vuse ePod Cap.
- There may be dirt accumulating that may affect connectivity between the device and the Cap. You can clean the Vuse ePod with a dry cloth
How will I clean the Vuse ePod if it gets dirty?
You should clean the Vuse ePod with a dry cloth only, as you must avoid getting any liquid near the battery. Additionally, you can use wet wipes such as anti-bacterial or baby wipes to clean off any dirt from the mouthpiece / Cap.
How do I look after my Vuse ePod?
To get the most from your Vuse ePod, please follow the instructions for use as stated on the information leaflet.
- Only charge your Vuse ePod with the charging accessories provided in the Starterkit or Vuse charging accessories.
- Only use your Vuse ePod with Vuse ePod Caps.
- Keep your Vuse ePod, charging accessories and Caps dry when in storage and during use, as precipitation, humidity or moisture can damage your device’s electronics.
The recommended storage temperature for Vuse products is between 0 and 25°C.
Does the LED light appear when I inhale?
When the Vuse ePod is activated, the green LED will appear. When your puff ends, the green LED will gradually disappear.
Why does the LED light on the device flash 3 times?
The Vuse ePod has a short-circuit protection function: during activation, if the device short circuits, the LED light on the device will flash 3 times and the device will shut down.
Why does the LED light on the device flash 10 times?
When the green LED flashes 10 times, it is time to charge your device.
How do I use my Vuse ePod?
Remove the cap from the blister pack before inserting it into the ePod device. The magnet pulls the cap into place. For an optimal vaping experience, you should close your lips completely around the mouthpiece. To start vaping, pull on the mouthpiece of your ePod.
How do I charge my Vuse ePod?
- To charge your Vuse ePod, place the device into the magnetic USB charging cable supplied with your Vuse ePod Starterkit. The magnet will pull the device into place.
- Connect the other end of the USB charging cable to the USB port of a computer.
- When charging, the green LED on the Vuse ePod will appear. When the LED disappears, the Vuse ePod is fully charged and the magnetic USB charging cable should be disconnected.
- It should take about 80 mins to fully charge your Vuse ePod device.
- To avoid the risk of fire, injury and/ or damage to your Vuse ePod or other property, only charge your Vuse ePod with the equipment provided in your Vuse ePod Starterkit or with compatible Vuse charging accessories.
- Never leave your device unattended while it is charging.
- Rating input of magnetic USB charging cable: 5VDC, 450mA.
- This product should only be connected to a safety extra-low voltage (SELV) circuit rated at 5VDC, 1A. Output lower than this will result in a slower charge time.
Can the Vuse ePod be recycled?
Your Vuse ePod is designed and manufactured with high quality materials and components, which can be recycled and reused. Electrical goods and batteries should not be disposed of as part of regular household waste and should be separately collected for recovery and recycling. We are committed to minimising the impact Vuse products have on the environment – please see our website,vuse.com/ch, for more information on how to dispose of and recycle Vuse products.
How will I be able to tell when to charge my Vuse ePod?
When the green LED flashes 10 times, it is time to charge your device. Your Vuse ePod may run out of charge before the Vuse ePod Cap is finished, so don’t automatically discard the Cap when charging your ePod, because there may still be liquid included.
When on charge, why does the LED light stay on?
When charging, the green LED on the Vuse ePod will appear, then disappear when it is fully charged.
When on charge, why does the LED light appear and then disappear?
When charging, the green LED on the Vuse ePod will appear. When the LED disappears, the Vuse ePod is fully charged and the magnetic USB charging cable should be disconnected.
Is it safe to leave my Vuse ePod charging over night?
Although your Vuse ePod has been designed with certain safety features, we advise against leaving it to charge whilst unattended or overnight. Please note that charging should only take about 80 minutes.
What should I do if I notice Liquid in my device or on the outside of the Cap?
Use a clean paper towel to gently wipe the Liquid and clean the device or Cap. Do not push or poke any hard objects inside the device or Cap, especially onto the contacts, as it might damage them and stop the device from working. If after wiping clean the issue persists, please call Vuse Care line for help and advice: 0800 000 396
What should I do if I notice leakage when using my Vuse ePod?
On some occasions, you may see minor leakage from your ePod Caps, which is not uncommon in e-cigarette products. If you do see leakage, use a clean paper towel to gently wipe the Liquid and clean the device or Cap. Do not push or poke any hard objects inside the device or Cap, especially onto the contacts, as it might damage them and stop the device from working.
Other tips for reducing leakage:
- Puff gently on your ePod.
- Avoid back-puffing into your Cap.
- Avoid using Caps that have been left out of the packaging for prolonged periods.
If after following these tips, the issue persists, please call Vuse Care line for help and advice: 0800 000 396
I’ve put my Vuse ePod down, how do I know if it’s on or off?
Vuse ePod is activated by puffing. When the Vuse ePod is activated, the green LED will appear. When your puff ends, the green LED will gradually disappear.
Does the Vuse ePod come ready charged?
Vuse ePod comes partly charged. We recommend to fully charge your ePod before first use (approximately 80 minutes).
What capacity is the Vuse ePod battery in mAh?
The Vuse ePod contains a Lithium-Ion polymer rechargeable battery with a nominal electrical charge capacity of 350 mAh.
What type of battery cell is in my Vuse ePod?
Vuse ePod contains a lithium-ion polymer rechargeable battery.
When to change your Vuse ePod cartridge?
It is time to change your Vuse ePod Cap when:
- Your Vuse ePod stops producing vapour.
- You notice deterioration in the taste or quality of the vapour.
How much nicotine does a Vuse ePod Cap contain?
Each Vuse ePod Cap contains 1.9ml eliquid and 18mg/ml nicotine, so overall 34.2 mg nicotine.
Can I refill the Vuse ePodCap?
No, the Vuse ePod Cap is not designed for refilling. We recommend recycling them with electronic devices.
Will the flavour deteriorate if I don’t use a Cap for some time, say 6-8 weeks?
If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.
Can I switch flavours without finishing the Cap?
Yes, the no-spill design of the Vuse ePod Cap means you can remove it very easily and quickly to change flavours.
Do the Vuse ePod Caps come in different strengths?
Our Caps are currently only available with a nicotine strength of 18 mg/ml. Please visit goVuse.ch to check which flavours and nicotine strength are available.
How many ml of eLiquid does a Vuse ePod Cap hold?
Each Vuse ePod Cap holds 1.9ml eLiquid.
What are the ingredients of your Vuse ePod Caps
Propylene glycol (PG), glycerol (VG), water, nicotine and carefully selected flavourings formulated specifically for the Vuse ePod device.
Are your Vuse ePod Caps Propylene glycol (PG) or glycerol (VG) based?
The Vuse ePod Caps contain both.