Each e-Liquid contains Propylene glycol (PG), glycerol (VG) and nicotine and carefully selected food grade flavourings formulated specifically to offer a satisfying vapour experience. All e-Liquids contain a proportion of water.

Each Vuse e-Liquid is designed and tested specifically for a vaping experience you can trust. We do not know what other e-Liquids contain and therefore we decline any responsibility in case of mixing with other e-Liquids. However, our Vuse e-Liquids can be mixed together.

It is on the underside of the tray. Pull the tray out and you should see it.

Puff count, for example “Up to 950 puffs per pod”, gives an indication of how many puffs a product will deliver, based on testing of the products at a set puff size. For non-rechargeable closed system products, such as Vuse Go, this is based on the number of puffs the product will deliver during its life, until the product no longer delivers a vapour. For rechargeable closed system products, such as Vuse ePod, this is based on the number of puffs the e-liquid [pod/cartridge] will deliver until the liquid runs out.

Puff count is determined by testing the product on a vaping aerosol collection machine (puffing engine). This machine is capable of carrying out 1000s of puffs that are identical. The puffing engine is programmed to puff the product according to set puffing parameters, one of these being the length of time for each puff (puff duration). The counting of the puffs stops at the point that the weight of aerosol produced per puff drops significantly. The final puff count is based on the average of the 5 samples tested.

Dear friends of disposable e-cigarettes in Valais, since 1st of May 2025, the sale of disposable vapes has been banned at official points of sale in the canton of Valais. However, this does not mean that the purchase and consumption of disposable vapes has been banned. They may only no longer be sold at points of sale (such as kiosks for instance). We hereby officially inform our customers of disposable vapes that you can purchase these products at any time via our website VUSE and that they remain completely legal. We are pleased that we can continue to serve you with our entire range throughout Switzerland and thank you for your loyalty.

Vuse Ultra care.

"If no vaping, the device may be locked.​

Please unlock the device by press 3 times in 2s"
"If not situations above, the Pod may be broken.​

Replace with a new Pod."
"If LED blinks during vaping, the device may enter over 5 seconds puffing protection.​

Wait and try again."

The device battery is Empty​

Please recharge the device using a recommended charger.​

The device battery is Low​

Please recharge the device using a recommended charger.

Charger voltage is too high or too low.​

1. Please use a recommended charger. ​

2. LED will be off while plugging charger in low voltage scenario, and keep charging for 5min then LED would on​

3. LED is on during charging; LED is OFF when device is fully charged.

1. Charge cable inserted.​

Please remove the charging cable and check the device again.​

2. The device battery is dead.​

Charging for a while, the device RED LED will indicate charging status.

The consumer must remove the silicon bung/seal​

see instructions

Design​

USB-C charging port​

Switchable power 5.5W/6.5W​

Removable battery

Yes, you can. You can use all Vuse pods with Vuse Pro One devices, however if you use a Vuse Pro Smart pod, the device will not be able to share all the information with the user given the device is not smart

Use a clean paper towel to gently wipe the eLiquid and clean the device or pod. Do not push or insert foreign objects into the device or pod, especially onto the contacts. Do not drag, crush, pierce, incinerate or immerse the device or flushing device in water. This could damage them and stop the device from working. If after wiping clean, the issue persists, call the Vuse Care line for help and advice. 

On some occasions, you may see minor leakage from your VUSE PRO ONE  due to a buildup of condensation. This is not uncommon in e-cigarette products. ​

Other tips for reducing instances of condensation:​

Puff gently on your VUSE PRO ONE ​

Avoid back-puffing into your pod.​

Avoid using pods that have been out of the packaging for prolonged periods​

If after following these tips, the issue persists, call Vuse customer care line for help and advice. ​

Pull out leakage pod then put device upside-down for a half daytime for liquid flowing off.​

Connect the included USB C charging cable to the device. Connect the other end to a suitable USB charging port/station.​

Rating input of charging cable: 5VDC, 1A.​

Full charge time is 65 mins​

While charging the LED light will be on. Once finished, the LED turn off

When your device is charging :​

Pulsing Red LED(0.5S on, 0.5S off ) on when battery 0%-50%​
Pulsing White LED((0.5S on, 0.5S off) on when battery 50% -80%​
Solid White LED on when battery >=80% ​

Once fully charged the LED turn off​

Please read manual for more information

If your Vuse PRO ONE stops producing vapour and pod is not yet empty, check that your device is fully charged.

Just follow the instructions on the leaflet that came with your VUSE PRO ONE. You can also read them below:​

Charge VUSE PRO ONE with USB C-cable​

Recommend storage for VUSE PRO ONE is temperatures between 15–25°​

Keep your VUSE PRO ONE , charging accessories and pods dry. Otherwise you can damage your VUSE PRO ONE​

Operating and charging range is 0–40°

A VUSE POD should last you up to 1000 puffs, and a fully charged device will last up to 800puffs at 1s/puffs. However, this may vary depending on power level  you used and usage behavior

First check if the device is locked by press button one time and if locked need unlocking by pressing 3 times in 2.0s ​

Check if the silicon bung/seal is removed from pod​

Check if battery is empty or low, 10 flashes or if device is locked, 3 flashes? If battery is empty, the device must be charged first​

Check that the USB cable is unplugged. The device could vape while charging, while will stop charge when vape​

Check and ensure the battery not removed​

If none work, check troubleshooting section 

Press device button 3 times quickly to lock and unlock

Yes, use a screw driver to take off the screw then grip the tag on the battery and gently pull to remove battery. Please note, this battery is not a replaceable battery 

Long Press Button to switch with Base mode(5.5W) and Boost mode(6.5W).

You can use vuse pro one whilst charging, however for safety reasons, the device will stop charging whilst you are vaping.

First check if the device is locked and need unlocking by pressing 3 times in 2.0s ​

It could be one of several safety or battery-related reasons: Your VUSE PRO ONE  needs charging.​

You need to change your VUSE 2.0 POD.​

Check that you are not covering the air flow​

If unlocking the device doesn’t help and the device still show 3 LEDs flashing contact Vuse customer care

Each VUSE Pod should last up to 1000 puffs  (1s /puff ) on base mode(5.5W). However, this can vary by device power you used and user behavior

As with any product containing nicotine, you should keep your device out of reach of children and pets. Your VUSE PRO ONE  device is designed to operate within a recommended temperature range of 0 - 40°C.  (Store 15 - 25°C)

Your VUSE PRO ONE  should last for about 600 full charge/discharge cycles, before battery efficiency begins to deteriorate. This is common with all Lithium-ion batteries but will depend on your personal vaping behavior.​

After this period, you can still use your VUSE PRO ONE  device, but you may need to charge it more frequently. Keep your VUSE PRO ONE  battery charged to maintain the battery life.

Yes, the Vuse mains adapter will work with VUSE PRO ONE 

Vuse  PRO ONE contains a lithium-ion polymer rechargeable battery.

Electrical goods and batteries should not be disposed of as part of regular household waste and should be separately collected for recovery and recycling. The battery can be separated following the instructions in the user guide. We are committed to minimizing the impact Vuse products have on the environment – visit Vuse.com, for more information on disposing and recycling Vuse products.

It is recommended to NOT leave batteries to charge unattended. Charging your device should only take about 65 minutes.

When using the device, check that you are not covering the air inlet on the side of the device

If device detected any error or abnormal use, the device will be locked as self protection, click button 3 times to unlock can recover.

Please ensure the device not immersed in the water​

If drop into water, quickly get the device out of Water and use clean towel/tissue to wipe and dry the device gently, then check if the device could vape correctly; ​

If Device can’t vape, please check all other FAQ questions related

Vuse Pods are a new generation of single-use pods, pre-filled with disposable-like flavours and nicotine levels, designed to be compatible with current and future Vuse rechargeable devices.

The bubbling or humming sound is caused by the new heater technology in Vuse Pods, which turns the liquid into vapour each time you puff.

Vuse Pods are for adult nicotine consumers looking for:
- A new pod design compared to Vuse ePod
- New heating technology compared to Vuse ePod
- A range of disposable-like flavours and nicotine levels
- The convenience and simplicity of a pod system

• Get started:
  - Unbox your new Vuse Pods.
  - Remove the pod from the blister pack and insert it into a Vuse device.
  - If using a starter kit, remove both the device and pod from the flow wrap, discard any bungs from the base of the pod, then insert the pod into the device.
• Vape:
  - Start puffing; the device activates automatically.
  - The LED will turn on while puffing to indicate operation.
• Once you’re done:
  - Simply stop puffing.
  - Responsibly dispose of your Vuse Pods via the Vuse Take Back Program.

No, Vuse Pods are pre-filled with e-liquid and intended for single use.

This depends on the device and user behaviour.
With a Vuse Pro One: up to 1000 puffs per pod, depending on mode (Boost or Normal).
With a Vuse Go Reload device: up to 1000 puffs per pod, based on lab testing with 1-second puff duration.
Two puff count figures are reported:
1. Consumer experience puff count (1 second)
2. ISO 20768-1 standard puff count (3 seconds)

The pod, out of packaging, measures 47.6 x 19.1 x 9.4 mm (L x W x D).

Follow the instructions on the user guide that comes with your Vuse Pods and your Vuse device. They include but are not limited to the below:
•    Store your Vuse Pods between 0–25°C
•    Only use Vuse Pods with Vuse devices.
•    Only charge your Vuse device with equipment provided in device kit, or with compatible Vuse charging accessories.
•    Do not drag, crush, pierce, incinerate or immerse the device or charging cable in water.
•    Keep your Vuse product dry.
•    Never leave in direct sunlight or near heat sources.
•    Do not use around flammable liquids or gases.
•    Change your pod when little or no vapour is produced or when the taste or quality of the vapour deteriorates.

Use a dry cloth. Alternatively, use an anti-bacterial wipe to clean the mouthpiece and allow it to dry before use.

The Vuse Pods feature a 2ml e-liquid tank.

The ingredients in our e-liquids are propylene glycol (PG), vegetable glycerine (VG), water, nicotine and flavour. May contain other ingredients – refer to the packaging.

Vuse GO is a disposable e-cigarette that contains a non-rechargeable lithium polymer battery. Each device is intended for single use and contains up to 600 puffs*. Please do not refill it as the liquid may leak and damage your Device.

* Based on lab tests with a newly manufactured product. May vary depending on individual usage patterns.

Each Vuse GO device holds up to 600 puffs* before the battery dies. Packaging and marketing materials are in the process of being updated to reflect this and applies to all Vuse Go (v502) devices.

* Based on lab tests with a newly manufactured product. May vary depending on individual usage patterns.


Follow the instructions in the leaflet that comes with your Vuse GO. These include, but are not limited to, the following:

• Store your Vuse GO between 0-35°C.
• Do not tear, crush, puncture, burn or immerse the device in water. Keep the Vuse product dry.
• Never store in direct sunlight or near heat sources.
• Do not use near flammable liquids or gases.

Use a dry cloth. Alternatively, you can use an antibacterial cloth to clean the mouthpiece and let the mouthpiece dry before use.

No, you don't! Vuse GO is designed for single use and cannot be recharged. Each Vuse GO device holds up to 500 puffs before the battery runs out.

* Based on lab tests with the Vuse GO device. May vary depending on individual usage patterns.

Each Vuse GO Device will deliver up to 600 puffs* before the battery dies, as measured in lab tests. However, this may vary depending on individual usage patterns. The battery is designed to run out before the liquid is depleted to avoid a burnt taste or dry puffs.

* Based on laboratory testing with a newly manufactured product. May vary depending on individual usage patterns.

This could be due to one of the following reasons:

• The battery of your Vuse GO could be empty. Please dispose of the device accordingly.
• Your mouthpiece could be clogged. Simply clean it with a dry cloth.
• If your Vuse GO is not working as it should and you have tried everything, please contact our customer service.

Yes, our Vuse GO eLiquids contain nicotine salts. Our eLiquids contain nicotine, propylene glycol (PG), glycerine (also known as vegetable glycerine or VG), flavourings and benzoic acid.

What Happened?
We couldn’t detect your battery level.

How to Fix It:
Restart your device by pressing and holding the main button. Make sure the battery is charged and properly connected.
If the issue continues, please contact our Consumer Care team.

What Happened?
There’s an issue with the pod you inserted.

How to Fix It:
1. Remove the pod and check if it’s damaged or if there’s liquid or debris on the connection points.
2. Wipe the device’s pod connection area with a clean, dry cloth.
3. Try using a new pod to see if the issue resolves.
4. If the issue continues, please contact our Consumer Care team.
Helpful Tip:
Always ensure your pods are stored properly and clean before use to avoid connection issues.

What Happened?
There’s an issue with the pod you inserted.

How to Fix It:
1. Remove the pod and check if it’s clean and free of damage.
2. Gently wipe the pod and the device connection area with a dry cloth.
3. Insert a different pod to see if it resolves the issue.
4. Still having trouble? Please contact our Consumer Care team.
Helpful Tip:
Always make sure you're using pods designed for your device for the best performance.

What Happened?
Your device’s sensor is having difficulty detecting airflow, which could be caused by dirt, debris, liquid or a minor fault in the system.

How to Fix It:
1. Remove the pod and check if the pod and device are clean.
2. Gently wipe the bottom and sides of the pod and the connection area on the device with a dry cloth.
3. Reinsert the pod securely and restart the device.
4. Still having trouble? Please contact our Consumer Care team.
Helpful Tip:
Always make sure your device is dry and avoid exhaling vapour back into the device.

What Happened?
The device has overheated due to excessive usage and requires a cooldown period.

How to Fix It:
1. Allow the device to cool down for a few minutes before using it again.
2. Check that the device is not exposed to direct sunlight or any heat sources.
3. Still having trouble? Please contact our Consumer Care team.
Helpful Tip:
To prevent overheating, avoid using the device continuously for extended periods and keep it stored in a cool, dry place. Avoid leaving it in direct sunlight, hot cars, or near heat sources.

What Happened?
The device detected an incompatible charging input with insufficient power.

How to Fix It:
1. Use the charging cable provided with your device.
2. Connect it to a power source rated 5V DC, 2.0A.
3. If the issue persists, try another compatible power source or please contact our Consumer Care team.
Helpful Tip:
Ensure your power source meets the device’s required voltage and current levels to avoid charging errors.

What Happened?
The device has stopped charging due to a problem with the charging input.

How to Fix It:
1. Check if the charging cable is securely connected to both the device and the power source.
2. Use the cable provided with the device, connected to a power source rated 5V DC, 2.0A.
3. If the error persists, please contact our Consumer Care team.
Helpful Tip:
Avoid using third-party cables or adapters to maintain proper device functionality.

What Happened?
The device’s battery has overheated while charging.

How to Fix It:
1. Unplug the device and allow it to cool down.
2. Ensure the charging environment is within the recommended temperature range of 15-25°C.
3. Avoid charging the device in direct sunlight or near heat sources.
4. If the issue continues, please contact our Consumer Care team.
Helpful Tip:
Charge your device in a cool, dry place to prevent overheating and prolong battery life.

What Happened?
The device detected that the environment is too cold to charge safely.

How to Fix It:
1. Move the device to a warmer location within the optimal temperature range of 15-25°C.
2. Wait for the device to adjust to the new temperature before charging again.
3. Still having trouble? Please contact our Consumer Care team.
Helpful Tip:
Avoid charging your device in extremely cold environments, as it may impact battery performance.

What Happened?
The device has become too warm during use.

How to Fix It:
1. Stop using the device and allow it to cool down in a shaded, cool location.
2. Ensure the environment is within the optimal temperature range of 0-35°C.
3. Once the device is cool, try using it again.
4. If the issue persists, please contact our Consumer Care team.
Helpful Tip:
Avoid extended usage in hot environments or direct sunlight to prevent overheating.

What Happened?
The device update was not successful.

How to Fix it?
1. Please try running the device update again.
2. If the issue persists, please contact our Consumer Care team.
Helpful tip:
While running an update, please avoid actions which could affect the process such as pausing/restarting
the App and kindly ensure your Ultra device is on during the update process.

What Happened?
The device has overheated due to excessive usage and requires a cooldown period.

How to Fix It:
1. Stop using the device and allow it to cool down.
2. Avoid taking long, frequent puffs during use to prevent overheating.
3. If the issue persists, please contact our Consumer Care team.

What Happened?
Your device detected a fault while charging and cannot be charged correctly.

How to Fix it?
1. Please restart your device by pressing and holding the Main button for 15 sec.
2. Try the charging action again.
3. If the issue persists, please contact our Consumer Care team.
Helpful tip:
When charging your device ensure charging ports are clean and unobstructed, and that the connection to
the charger input is well-established.

What Happened?
Your device couldn’t detect the pod inserted.

How to Fix It:
1. Remove the pod and reinsert it securely.
2. Check that the pod is clean and undamaged.
3. Try using a different pod if the issue continues.
4. Still having trouble? Please contact our Consumer Care team.
Helpful Tip:
Make sure you’re using a pod compatible with your device for a seamless experience.

.