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VUSE ULTRA DEVICE
 

Smart Pod Authentication Error

ERROR CODE 25

What Happened?

Your device couldn’t detect the pod inserted.

 

How to Fix It:

  1. Remove the pod and reinsert it securely.
  2. Check that the pod is clean and undamaged.
  3. Try using a different pod if the issue continues.
  4. Still having trouble? Please contact our Consumer Care team - contact us.

 

Helpful Tip:

Make sure you’re using a pod compatible with your device for a seamless experience.

NEED FURTHER HELP?
 

Customer Care

Our Customer Care team is on hand to help you with anything you need.

Email: info.ch@vuse.com

Tel:
0800 000 396