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FREQUENTLY ASKED QUESTIONS

Vuse ePod 2

Device

12€ but in our website www.vuse.com, usually there are unique offers available.

In two colour options: Black and Rose Gold

Our consumers can buy Vuse products from vuse.com and retail outlets throughout Greece.

Please pull out the formed plastic tray and on the underside, you will find the USB cable.

A fully charged ePod should last you all day but this will depend on your usage/vaping behaviour

No, the power on Vuse ePod 2 has been optimally set for you.

Use

As long as the device is charged, insert a pod and simply puff.

When the Vuse ePod 2 vape pen is activated, the white LED will appear. When your puff ends, the white LED will gradually disappear.

If the white LED flashes ten times, it means it is time to charge your Vuse ePod 2.

This could indicate that the short-circuit protection function or the auto-shutdown function has been activated. If the vape pen short circuits, or the vape pen is puffed for more than five seconds, the LED light on the Vuse ePod 2 vape pen will flash three times and the vape pen will shut down.

Charging

Vuse ePod 2 comes partly charged but we recommend you fully charge your ePod before first use (approximately 60 minutes).

  • Place the device into the magnetic USB charging cable supplied with your Vuse ePod 2.
  • Connect the other end of the USB charging cable to the USB port of a computer, or a Vuse wall charger.
  • When charging, the white LED on the Vuse ePod 2 vape pen will flash white. When the LED disappears, the Vuse ePod 2 vape pen is fully charged. Disconnect the magnetic USB charging cable.
  • Your Vuse ePod 2 vape pen should fully charge in about 60 minutes. To avoid the risk of fire, injury and/or damage to your Vuse ePod 2 vape pen or other property, only charge your Vuse ePod 2 vape pen with the equipment provided with your Vuse ePod 2 or with compatible Vuse charging accessories.
  • Never leave your Vuse ePod 2 vape pen unattended during charging.

When the white LED flashes 10 times, it is time to charge your Vuse ePod 2 device. Your Vuse ePod 2 device battery may run out before your Vuse e Liquid pod is finished (battery lasts approximately 200-275 puffs on average), so don't automatically discard the pod when charging your vape pen.  

The white LED on your Vuse ePod 2 vape pen will flash to show that it is charging. Once your Vuse ePod 2 vape pen fully charged the white LED will turn off.

If you observe the LED flashing, this could be indicating a warning such as low battery, or a puff time-out. If the LED carries on flashing after waiting for ten seconds and switching back on and/or charging your Vuse ePen device, please consult the Vuse Customer Care line.

Vuse ePod 2 contains a lithium-ion rechargeable battery with a nominal electrical charge capacity of 350 mAh.

Care & Use

Just follow the instructions on the leaflet that came with your ePod 2. You can also read them below:

  • Use Vuse charging accessories, like the ones that came with your Vuse ePod 2 vape pen.
  • Use Vuse e Liquid pods.
  • Keep your Vuse ePod 2 vape pen, charging accessories and Vuse e Liquid pods dry. Otherwise, you can damage your Vuse ePod 2.
  • Store your Vuse ePod 2 vape pen in temperatures between 0–25°C.

You can clean the Vuse ePod 2 with a dry cloth. If it is necessary, you can use wet wipes such as anti-bacterial wipes.

Warranty, Replacement, Recycling

A well-maintained, regularly used Vuse ePod 2 device is designed to last at least 12 months. After this time, battery performance will begin to deteriorate after repeated charge / discharge cycles. This is common to all lithium ion batteries, but varies, depding on vaping behaviour. Keeping the Vuse ePod 2 battery charged will help maintain its maximum battery life.

Ensure the device is charged. If product is defective, within 12 months from purchase date, we will replace it. You should either enter receipt of device purchase in vuse.com or keep it.

When a product bears the symbol depicting a deleted wheeled bin, as in the case of Vuse ePod, it means that the product is covered by European Directive 2012/19 / EU (WEEE Directive). Find out about your area's electrical absorption system for electrical and electronic appliances. Make sure you comply with local regulations and do not dispose of old products with regular household waste. Disposing of old products in an appropriate way helps to prevent possible negative consequences for the environment and human health. Our  commitment is to minimize our environmental footprint.

Other information

There could be several reasons, all of which are designed for either safety reasons or to save battery charge:

  • If the device is activated for longer than 5 seconds, Vuse ePod 2 will automatically shut down.
  • Your Vuse ePod 2 battery has run out of charge, therefore you need to place it on charge.
  • It may be time to change your Vuse ePod 2 cartridge.
  • There may be dirt accumulating that may affect connectivity between the device and the cartridge. You can clean the Vuse ePod 2 with a dry cloth.

There could be several reasons, all of which are designed for either safety reasons or to save battery charge:

  • If the device is activated for longer than 5 seconds, Vuse ePod 2 will automatically shut down.
  • Your Vuse ePod 2 battery has run out of charge, you need to place it on charge.

You can receive a replacement by courier.

The traceability code is etched onto the base of the device and onto the metallic plate of the cartridge. This code can be quoted when contacting the Vuse Customer team.

Pods

Vuse ePod pods price is at 6€ but in www.vuse.com, usually, you may find unique offers and choose monthly subscription in decreased prices and delivery at your door.

A Vuse ePod pack pods contains 2 pods.

Each Vuse ePod 2 cartridge delivers approximately 275 puffs in laboratory testing. However, the number of puffs will depend on your vaping behaviour.

Each pod contains 1.9ml liquid and is available in 1 nicotine level 18mg/ml.

5 flavours: Tobacco, Mint, Mango, Strawberry & Vanilla

Yes, the no-spill design of the Vuse ePod 2 cartridges means you can remove it very easily and quickly to change flavours.

It is time to change your Vuse ePod cartridge when:

  • Your Vuse ePod 2 stops producing vapour.
  • You notice deterioration in the taste or quality of the vapour.

Yes, Vuse ePod 2 technology (no spill) prevents liquid leakage which means you can remove pod to change the flavours. There will not be liquid leakge. You may use that pod again when you want.

Propylene glycol (PG), Vegetable glycerol  (VG), water, nicotine salts and carefully selected flavourings formulated specifically for the Vuse ePod 2 device.

The Vuse ePod pods contain both.

Pods - Quality

No nicotine product can be described as absolutely safe.

Each flavour we select has been subjected to a rigorous testing regime. Quality matters! Each one is screened, and tested to replicate consumer use, and we analyse what is in the vapour that is inhaled. Any ingredients that do not pass our toxicological safety assessment are rejected. That is why we give so much weight and conduct so much research for every refill fluid and every product we develop. - to ensure the purity of the ingredients, the consistently high quality of the vapour and the enjoyment of vaping  from beginning to end. So every time you see the Vuse quality seal you know that the vapour you breathe has been subjected to strict controls.

ePen pods liquids are produced in USA. Pods (except liquid) are manufactured in China.

No, the Vuse ePod pod is not designed for refilling.

If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.

Vuse ePen

Device

Vuse ePen is sold at 10€ but in our website www.vuse.com , usually, you may find unique offers.

In two colours: Black and Blue, and limited editions Silver and Rose (available only in website).

Our consumers can buy Vuse products from vuse.com and retail outlets throughout Greece.

Please pull out the formed plastic tray and on the underside, you will find the USB cable.

A fully charged ePen should last you all day but this will depend on your usage/vaping behaviour.

No, the power on Vuse ePen has been optimally set for you.

There could be several reasons, all of which are designed for either safety

reasons or to save battery charge:

  • After 10 minutes of inactivity Vuse ePen will automatically shut down for safety reasons.
  • If the button is pressed down for longer than 8 seconds Vuse ePen LED will flash and Vuse ePen 3 will automatically shut down. To restart Vuse ePen 3 you need to press the button 3 times.
  • Your Vuse ePen is automatically deactivated when battery is at the lowest level.

Use & Charging

For optimal performance, Vuse ePen should be fully charged before first use.

To charge your Vuse ePen, attach the supplied USB charging cable to the micro USB port on the base of the Vuse ePen.

Connect the other end of the USB charging cable to the USB port of a computer or use a compatible Vuse wall or car charger.

When charging, the LED on the Vuse ePen will show the following indicator light, depending on its current battery charge level.

Pulsing Red: Your battery is less than 10% charged or empty.

Solid Red: Your battery charge level is between near empty and approximately
three quarters charged. We advise that you keep on charge.

Solid Green: Your battery is almost fully charged, only a short time to wait,
or you can disconnect the USB cable and enjoy vaping your Vuse ePen.

Fully charged: When your Vuse ePen has reached full charge, it will switch off.

You can disconnect the USB cable, switch it on with three rapid clicks of the button and enjoy vaping your Vuse ePen.

It takes approximately 90 mins to fully charge your Vuse ePen battery from flat.

Your Vuse ePen battery may run out of charge before the Vuse ePen pod is finished so don’t automatically discard the pod when charging the battery as there may still be eLiquid in it.

The device has an overvoltage, an overcurrent, a short circuit protection and over discharge protection function.

  • To switch on your Vuse ePen, rapidly click the double arrow button three times.
  • To begin your vaping experience, press the button and hold it down whilst inhaling

We have designed in the need to click one of the buttons 3 times rapidly for two reasons - to ensure your ePen doesn’t turn itself on while it’s in your pocket or bag for example, and as a way to enhance child safety.

If you press the button and the light comes on, it’s on. If the light won’t come on, it’s off, and you will need to press the button three times rapidly. If that doesn’t work, the battery may have run out of charge and you will need to recharge it.

Although your Vuse ePen has several safety features, we advise against leaving it to charge whilst unattended or overnight. Please note that charging should only take about 90 minutes.

Be assured, we have designed ePen with multiple layers of safety features. Over-voltage is included to avoid you get shocked from our devices. Over-heating and over temperature protection are included to prevent the devices catching fire or exploding, and a timed cut-off is to prevent overcharge our devices.

Note: Neither ePen or any other e-cigarette should be charged near compressed gases e.g. Oxygen

The Vuse ePen device contains a Lithium-Ion Polymer battery with a nominal electrical charge capacity of 650 mAh.

Care

  • To get the most from your Vuse ePen, please follow the instructions for use as stated on the information leaflet.
  • Only charge your Vuse ePen with the charging accessories provided in the starter kit.
  • The recommended storage temperature for Vuse products is between 0-25°C.

You can clean the Vuse ePen with a dry cloth because you should always ensure you avoid getting any liquid near the battery. Additionally, you can use wet wipes to clean off any dirt from the tip.

More information

Vuse ePen has been ergonomically designed to feel comfortable in the hand.

To make this possible we have used a lightweight plastic with a tactile, soft-touch finish.

The e-liquids do not contain dyes, and the dyes used in the ePen materials are suitable for food contact applications.

The overall dimensions of the Vuse ePen (with the pod inserted to the device) are: 123 mm (length) x 18mm (deep) x 27mm (width).

Warranty, Replacement, Recycling

A well maintained, regularly used Vuse ePen device should last at least 12 months, before the battery efficiency begins to deteriorate (after repeated charge/discharge cycles, Lithium-ion batteries start to lose charge capacity, but this will depend on your personal vaping behaviour). Keeping your Vuse ePen battery charged will help to maintain the battery life.

Replacement will depend on your usage patterns. Your Vuse ePen device should last for about 300 full charge/discharge cycles. This is about 9 months assuming one charge per day. After this period the Vuse ePen device can still be used but it may require charging more frequently. Keeping your Vuse ePen battery charged will help to maintain the battery life.

Ensure the device is charged. If product is defective, within 12 months from purchase date, we will replace it. You should either enter receipt of device purchase in vuse.com or keep it.

When a product bears the symbol depicting a deleted wheeled bin, as in the case of Vuse ePen, it means that the product is covered by European Directive 2012/19 / EU (WEEE Directive). Find out about your area's electrical absorption system for electrical and electronic appliances. Make sure you comply with local regulations and do not dispose of old products with regular household waste. Disposing of old products in an appropriate way helps to prevent possible negative consequences for the environment and human health. Our  commitment is to minimize our environmental footprint.

Pods

Vuse ePen pods price is at 5,50€ but in www.vuse.com usually, you may find unique offers and choose monthly subscription in decreased prices and delivery at your door.

A Vuse ePen pack pods contains 2 pods.

Each Vuse ePen cap delivers over 200 puffs in laboratory testing. But the number of puffs depends upon your vaping behaviour.

Each pod includes 2.0ml of liquid and has 3 different nicotine levels:

6mg/ml

12mg/ml

18mg/ml

7 flavours available in different nicotine levels

-2 Tobacco flavours (Nutty & Blended)

-Mint

-Vanilla

-3 fruity flavours, Strawberry, Wild Berries & Mango

- Your Vuse ePen stops producing vapour.

- You notice deterioration in the taste or quality of the vapour.

Vuse capsules are compatible with all Vype ePen devices, as well as Vype capsules with Vuse devices.

Yes, the no-spill design of the Vuse ePen pods means you can remove it very easily and quickly to change flavours.

Pods - Quality

No nicotine product can be described as absolutely safe.

Each flavour we select has been subjected to a rigorous testing regime. Quality matters! Each one is screened, and tested to replicate consumer use, and we analyse what is in the vapour that is inhaled. Any ingredients that do not pass our toxicological safety assessment are rejected. That is why we give so much weight and conduct so much research for every refill fluid and every product we develop. - to ensure the purity of the ingredients, the consistently high quality of the vapour and the enjoyment of vaping  from beginning to end. So every time you see the Vuse quality seal you know that the vapour you breathe has been subjected to strict controls.

ePen pods liquids are produced in USA. Pods (except liquid) are manufactured in China.

No, the Vuse ePen pod is not designed for refilling.

If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.

Pods – Ingredients, Allergies

Propylene glycol (PG), glycerol (VG), water, nicotine and carefully selected flavourings formulated specifically for the Vuse ePen device to offer a satisfying vapour experience.

The Vuse ePen pod contain both. We have learned that has to be a balance of VG to PG to produce a balanced vapour

(in terms of mouth feel/ mouthful of vapour and visible exhaled vapour).

All our flavour ingredients have been checked for known allergens. However, even if Vuse eLiquids will not result in allergic reactions in the vast majority of people, some people can be very sensitive to some ingredients.

We therefore let consumers know if any such ingredients are included in the formulation, even if at levels as low as 0.1%, so consumers who know themselves to be sensitive can choose not to use that product.

Pods - Leakage

Small droplets of liquid occasionally escaping from your ePen pods is not uncommon during use.

If your ePen pod produces a droplet of liquid, you can continue to use it, simply wipe off the liquid before continuing.

Droplets can appear when liquid or condensation is pulled up the air path due to the reasons on the table and can be resolved with the corresponding solution.

Leakage reasons

Indicative solution

Intense inhalations

Try to inhale smoothly

Inhaling from a capsule that has been exposed for one or more days outside safety pack

Usually, the liquid will come out at the first inhalations, but after these, it will return to normal function.

Accumulation of vapour in mouthpiece

Try to inhale with some distance from the mouthpiece.

This tobacco product may damage your health and is addictive.

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