Frequently Asked Questions

WELCOME TO OUR FREQUENTLY ASKED QUESTIONSexpand_more
You need to be an adult consumer, aged 18+ to purchase and use Vuse and Twisp products. If you are uncertain on how to troubleshoot your device, accessory or consumable, please ensure you visit your nearest Twisp store for assistance.

GENERAL

WHO CAN USE VAPING DEVICES?expand_more
Our vaping devices are designed for adult smokers and adult users of nicotine products. They're not suitable for: people under the age of 18; people who are allergic/sensitive to nicotine; pregnant or breast-feeding women; people who should avoid tobacco or nicotine products for medical reasons; people with an unstable heart condition, severe hypertension or diabetes. Keep vaping products out of reach of children and pets.
WHAT IS A VAPING DEVICE?expand_more
Used by adult smokers who prefer a vaping experience, vaping devices are battery powered electronic devices which hold a liquid that normally contains nicotine unless you buy our zero-nicotine strength. There is no combustion, so the user inhales the liquid's vapour, rather than smoke. Although the nicotine can be derived from tobacco, vaping devices do not contain tobacco.
WHERE CAN I PURCHASE VAPING PRODUCTS?expand_more
The largest variety of our products, including all strengths and flavours, should always be available at vuse.com or at any of our Twisp stores nationwide (subject to availability). You can find your nearest store via our Store Locator. Vaping devices can also be purchased from our verified retailers.
CAN I TRAVEL ABROAD WITH VAPING PRODUCTS?expand_more
We always advise to check with your airline before travelling. It is also important to check the countries’ laws and regulations regarding vaping devices.
HOW DO I CONTACT CUSTOMER CARE IF I NEED ASSISTANCE?expand_more
You can contact Vuse Care at info.za@vuse.com or +27 (021) 001 8511. We aim to respond to e-mail queries within 48 hours.

RETURNS AND POLICIES

DO YOU HAVE A WARRANTY POLICY?expand_more
We believe that you should have confidence in your vaping experience whichever product you choose to purchase. As a valued customer, you can benefit from a standard 6 month warranty on our vaping devices. Please visit our Warranty page for more information, exclusions may apply.
CAN I RETURN A FAULTY DEVICE?expand_more
All new devices, spares and accessories come with a warranty against fault. This means that if your device or accessory stops working properly during the applicable warranty period, if all conditions are met, we will replace or repair it free of charge. Please visit our Warranty page for more information.
CAN I RETURN PRODUCTS FOR RECYCLING?expand_more
We are committed to minimising our impact on the environment. If you purchase a Vuse or Twisp vaping device from us, you are entitled to return to us any used vaping device or pods and we will dispose of it on your behalf. Please see our Responsible Disposal page for more information.
HOW DO I VIEW THE TERMS AND CONDITIONS?expand_more

DELIVERY

CUT OFF POINTS FOR DELIVERYexpand_more
We attempt to dispatch all orders on the same working day if you order by 3pm Monday-Friday. Please visit our Delivery and Returns page for more information.
DO YOU SHIP OUTSIDE OF SOUTH AFRICA?expand_more
No, we can only deliver within the borders of South Africa.
CAN I SHIP TO A WORK ADDRESS?expand_more
Yes, you can add a workplace address in your Vuse address book, located under your account settings. We can deliver to work addresses within the borders of South Africa. Please note that the courier can only deliver to a person over the age of 18 years. Proof of identification will be required.
HOW DO I QUALIFY FOR FREE SHIPPING?expand_more
A minimum order value of R399 includes free shipping. Please visit our Delivery and Returns page for more information.
CAN I GET NEXT DAY DELIVERY IN MY LOCATION?expand_more
We attempt to dispatch all orders on the same working day if you order by 3pm Monday-Friday. Please visit our Delivery and Returns page for more information.
MY ORDER HAS NOT ARRIVED - WHAT DO I DO?expand_more
If your order has not arrived, you can track your order with the tracking number provided in your dispatch e-mail. Alternatively, you can contact Vuse Care at info.za@vuse.com or +27 (021) 001 8511. We aim to respond to e-mail queries within 48 hours.
I WASN’T IN WHEN MY ORDER ARRIVED, WHAT DO I DO?expand_more
If you were not available to receive your order on the day of delivery, you can continue to track your parcel with the tracking number provided in your dispatch e-mail. Our couriers will attempt to delivery your parcel again for the next two days, before they return the parcel to us.
I WILL NOT BE HOME FOR MY DELIVERY; CAN I RESCHEDULE?expand_more
If you have provided us with a valid cell phone number, you will receive an SMS from our courier with an estimated delivery time. The SMS will also provide you with options to reschedule, should you not be available.
HOW DO I TRACK MY DELIVERY?expand_more
You will receive a tracking number from us provided in your dispatch email, when we dispatch your parcel. You can enter your tracking number on RAM’s website to track the order. You are also able to track your parcel via your order history on our website.
WHEN ARE ORDERS DISPATCHED?expand_more
We aim to dispatch all orders on the same day, however there may be certain exclusions to this where you have placed your order later in the day or have selected a specific delivery method. Please visit our Delivery and Returns page for more information.
DO YOU SHIP DURING PUBLIC HOLIDAYS AND WEEKENDS?expand_more

Our delivery service does not include shipment during public holidays and weekends. If you choose to place an order during this period, we will aim to ship it on the next working day. Please visit our Delivery and Returns page for more information.

You can however visit our Twisp stores. You can find your nearest store via our Store Locator. Our products can also be purchased from our verified retailers over public holidays and weekends.

ORDERS

MY ORDER STATUS IS COMPLETE, BUT I HAVE NOT RECEIVED IT, WHAT DOES THIS MEAN?expand_more
If your order shows as ‘complete’, this means we have dispatched your order to our couriers. You will receive a tracking number from us provided in your dispatch email, when we dispatch your parcel. You can enter your tracking number on RAM’s website to track the order.
WHICH PAYMENT METHODS DO YOU ACCEPT?expand_more
We accept debit, credit card and electronic funds transfer (EFT).
CAN I PLACE MY ORDER OVER THE TELEPHONE?expand_more
Unfortunately not, but you can purchase from us online at vuse.com/za or visit your nearest Twisp store.
WHERE CAN I APPLY A DISCOUNT CODE?expand_more
To enter your discount code, click on the ‘view basket’ option when you have added the items to your basket. You can then apply your code in the box provided.
CAN I AMEND MY ORDER ONCE IT HAS BEEN PLACED?expand_more
Orders cannot be amended once they have been placed. We recommend viewing your basket before proceeding to the checkout, to review your order before purchase. If you wish to cancel your order following delivery, please wait for your delivery and return/cancel it according to the information on our Delivery and Returns page.
CAN I USE A NON-SOUTH AFRICAN CARD FOR ORDERS?expand_more
Due to our 3D Secure payment system, only cards registered within South Africa will be accepted.

ACCOUNT INFORMATION

WHY IS AGE VERIFICATION NEEDED?expand_more
In line with our International Marketing Principles we only accept orders from people aged 18 years or over in South Africa.
CAN I USE AN ADDRESS OUTSIDE SOUTH AFRICA FOR BILLING INFORMATION?expand_more
Due to our 3D Secure payment system, only addresses registered within South Africa will be accepted.
CAN I CHANGE MY DELIVERY DETAILS?expand_more
Yes, you can add an alternative delivery address in your Vuse address book, located under your account settings. If you have placed an order but would like to change the address once the order has been placed then please contact Vuse Care at info.za@vuse.com or +27 (021) 001 8511 as soon as you can, and we can amend this for you.
HOW CAN I SEE MY PAST ORDERS?expand_more
You can view your past orders by logging into your account and selecting ‘Recent orders’.

VUSE | ePOD

WHAT ARE THE PRODUCT SPECIFICATIONS ON THE EPOD?expand_more
The Vuse ePod device has 6.5-watt battery power and 350mAh battery capacity.
WHEN SHOULD I CHANGE THE EPOD CARTRIDGE?expand_more
  • When it stops producing vapour
  • When the taste or quality of the vapour deteriorates
  • When you see that the eLiquid in the cartridge is all gone
HOW CAN I TELL IF MY EPOD CARTRIDGE IS EMPTY?expand_more
You may notice a deterioration in taste quality when the cartridge is low on eLiquid. Once this happens, the green LED light will begin to flash on your inhale and will not product any vapour. When this happens, you can change the cartridge for a new one. You can also quickly check the eLiquid level by removing the cartridge.
THERE IS NO VAPOUR COMING FROM MY EPOD - WHAT CAN I DO?expand_more
It could be one of several safety, or battery-related, reasons:
  • you may need to change your Vuse ePod cartridge
  • you may need to charge the battery
  • the Vuse ePod automatically shuts down if activated for more than five seconds at a time so try to inhale for a shorter duration
  • dirt might be blocking the connection between the device and the cartridge. You can use a dry cloth/tissue to clean the connections inside the top of the battery
WHAT ARE NICOTINE SALTS?expand_more
Nicotine salts provide consumers of vaping products with nicotine absorption similar to tobacco product usage. It further provides the consumer a smoother experience than free base e-liquid. In tobacco leaves, nicotine is naturally present in the form of nicotine salts, as a stable molecule. Nicotine is extracted and purified and becomes a free base nicotine, which is what commonly exists in most e-liquids today.
WHAT FLAVOURS USE NICOTINE SALTS?expand_more
All flavours within the ePod range use nicotine salts and are available in a variety of strengths. Have a look at our range of Vuse flavour pods.
HOW DO I CHARGE THE EPOD?expand_more
To avoid risk of fire, injury and/or damage to your Vuse product or other property, only charge your Vuse device with the equipment provided in your kit, or with compatible charging accessories. E-cigarettes should NOT be charged using the USB ports of televisions, or other audio-visual equipment that is not specifically designed for the purposes of charging lithium ion cells.
WHAT DOES MAH MEAN?expand_more
The mAh stands for milliampere hour and indicates the electrical capacity of smaller batteries; how much charge the battery can provide.
HOW LONG DOES A VUSE DEVICE LAST FOR?expand_more
A well maintained and regularly used Vuse device is designed to last at least 12 months but will depend on your personal vaping behaviour. Vuse devices should last for about 300 full charge/discharge cycles, before battery efficiency deteriorates. This is common with all lithium-ion batteries but will depend on your personal vaping behaviour.
WHERE CAN I PURCHASE ACCESSORIES FOR MY VUSE DEVICE?expand_more
Have a look at our range of Vuse accessories.
CAN I TRUST VUSE QUALITY?expand_more
Here at Vuse we apply industry-leading product quality and consumer safety standards to all our devices and e-liquids. Read more about Vape Quality Matters.
HOW MANY PUFFS CAN I GET FROM ONE FLAVOUR POD?expand_more
Vuse flavour pods contain 1.9ml e-liquid and produce approximately 250 puffs* per cartridge.
*Based on laboratory testing of a full cartridge and may vary depending on usage behaviour.

TWISP | CLEARO 3

How do I refill my Twisp Clearo 3?expand_more

Consider refilling your Twisp Clearo 3 before completely empty. If you taste a burnt flavour it is due to the atomiser head drawing insufficient liquid. The atomiser may have run dry. The atomiser should be replaced.

  1. To refill, simply unscrew the mouthpiece assembly from the atomiser tank while holding the device upright
  2. Fill through one of the two circular fill ports on either side of the central air channel
  3. Avoid overfilling as the liquid will spill over and the lack of air in the tank can result in poorer wicking of the eLiquid to the coil
  4. Replace the mouthpiece assembly and screw closed. Always hold the tank section with one hand, while tightening the mouthpiece to avoid over tightening and jamming the connection to the battery

Be sure to allow a new atomiser head to soak for at least a couple of minutes before using.

Important to note: We recommend that you refill as soon as the liquid in the tank reaches the top of the Clearo 3 atomiser head - to ensure optimum flavour.

How do I change my Twisp Clearo 3 coil?expand_more
To change the atomiser head:
  1. Unscrew the atomiser tank from the battery while holding the device upside down (tank facing downward)
  2. Simply unscrew the old atomiser head and dispose responsibly
  3. It is recommended to prime a new atomiser head by dripping a few drops of flavour into the top of the new atomiser head, to help soak the wick before heading. 3-5 drops should suffice
  4. Screw the new atomiser head into the atomiser base and then screw the battery back on to the tank
  5. Be sure to allow the new atomiser head to soak for at least a couple of minutes before using
  6. Do not use water to clean the atomiser head
Why am I getting a burnt taste when using the Twisp Clearo 3?expand_more

Atomiser heads will wear out over time. Replace the atomiser head when you taste a dry or burnt flavour. To change the atomiser head:

  1. Unscrew the atomiser tank from the battery while holding the device upside down
  2. Simply unscrew the old atomiser head and dispose responsibly
  3. It is recommended to prime the new coil by dripping 2 drops of Twisp eLiquid into each cotton hole and 3 drops into the top of the new atomiser head
  4. Screw the new atomiser head into the atomiser base and then screw the battery back on to the tank
  5. Be sure to allow the new atomiser head to soak for at least a couple of minutes before using
  6. Do not use water to clean the atomiser head
How do I clean my Twisp Clearo 3?expand_more

The tank section should be cleaned on a regular basis (recommend every flavour change or coil change) as trapped liquid can accumulate over time. This will show up as a dark band at the base of the glass tank, this is normal, and can easily be avoided by cleaning the tank. Always clean and dry the atomiser before storing without using for any lengthy period. To clean:

  1. Disassemble the Clearo 3 into its component pieces
  2. Remove atomiser head and set aside
  3. Place all components on a cloth or soft tissue to allow the remaining flavour to spill out
  4. Wipe away any excess flavour from the Tank-Top, battery and inside the atomiser base
  5. Rinse the tank components thoroughly with warm water
  6. Wipe the components dry, reassemble and refill the atomiser tank as per the filling instructions

Important to note: Never use water to clean the atomiser head or the battery.

Why is my Twisp Clearo 3 tank leaking?expand_more

Leaking can occur when air enters the tank. This is usually due to a crack in the tank or can mean a missing or damaged seal. Both are highly unlikely to happen in the case of the Twisp Clearo 3. If your tank leaks out of the vent, please check the following:

  1. Make sure to not leave the tank open for longer than necessary. This can be the primary reason for liquid leaking out of the tank. When open, there is no negative pressure to keep the liquid in and it can cause liquid to leak out
  2. When refilling, open and refill, then close and seal the tank as quickly as possible
  3. Check that there is an atomiser head in place, and correctly installed and that the atomiser head contains a clear top seal and a black bottom seal
  4. Check for the presence of a clear silicone O-ring in the atomiser base. Make sure the tank and atomiser base are properly screwed together - finger tight is perfect
  5. Make sure the tank is in good condition and there are no cracks
  6. Check for the presence of the flat black rubber seal on the top cap insert. Make sure the mouthpiece assembly is properly screwed onto the tank
How do I adjust the mouthpiece on my Twisp Clearo 3?expand_more

The mouthpiece does have some free rotation that allows for easy repositioning to align the flat section to that of the power button. The mouthpiece only engages with the top cap insert in one location to allow for this free rotation without opening the tank. To open the tank, continue to turn the mouthpiece in an unscrewing direction until it engages with the top cap insert and then continue to unscrew the mouthpiece assembly off from the tank. Do not pull on the mouthpiece to open the tank.

How do I replace tank parts on my Twisp Clearo 3? expand_more
  1. Unscrew and remove the tank section
  2. Replace with the corresponding tank spare (sold separately)
How do I charge my Twisp Clearo 3?expand_more
  1. Using the micro USB cable, connect the device to a powered USB port (e.g. laptop) not exceeding 5V to charge. Refer to the battery level LED status indications for charge levels
  2. When the battery is fully charged, all the lights around the button will stay on
  3. Full charge takes about 1.5 hours. You can use your Twisp Clearo 3 while charging, but if low voltage protection flashes (single top LED flashes), we suggest you charge for a while before use
What do the different LED indicators on my Twisp Clearo 3 mean? expand_more
  1. Charge level indication takes place around the button after every button press. Five LED lights are used to indicate the level of the charge in 20% increments. A full ring indicates a full battery. As the charge drops the lights go out in an anti-clockwise direction
  2. Charging is indicated by the same five LED lights. As the charge increases, so do the number of lights, in a clockwise direction
  3. Short circuit protection: In the unlikely event that your atomiser head or battery short circuits, the power will shut off, and the top two LED lights will flash alternately. Please change your atomiser head or contact Vuse Care should the problem persist
  4. Overheat protection: If the button is pressed for longer than 10 seconds, the power will shut off to prevent damage to the atomiser head, and the button lights will cycle anti-clockwise for few seconds. The device can continue to be used normally thereafter
  5. Low voltage protection: When the battery voltage drops lower than required, a single LED will flash at the 1 o’clock position and the device will power off. Charge the device and power it back on
  6. If the battery is not connecting correctly to the atomiser head, all the LEDs will flash

TWISP | CLEARO POD

What is the difference between the Twisp Clearo 3 and Twisp Clearo Pod? expand_more
The Clearo Pod is a refillable Pod style device in a more compact form-factor. The Clearo Pod offers adjustable airflow and adjustable power which can be boosted. Compared to the Clearo 3 it features a larger battery and a replaceable, refillable pod for easy flavour changes.
How do I adjust the airflow on my Twisp Clearo Pod?expand_more

The Twisp Clearo Pod has an adjustable airflow control ring at the atomiser base of the pod. The benefit of this is to better customise the airflow and tailor it to your preferred vaping style or flavour. It also offers a wider range of airflow for those that prefer a looser draw, or to balance out the extra power on hand.

Adjust the airflow ring on the atomiser base found at the bottom of the pod and test it by both drawing air through before inserting, and then after inserting and activating - until you are satisfied with the perfect Classic (MTL) experience to suit your vaping needs. Once inserted, the pod airflow will remain perfectly tuned until you want to change it up again.

Twisp Clearo Pod airflow advantages:

  1. Wide adjustment possible
  2. Easy adjustment
  3. Set airflow per pod, and per flavour profile for a unique flavour experience
  4. Smooth airflow
How do I replace my atomiser head or coil in my Twisp Clearo Pod? expand_more

The Twisp Clearo Pod’s atomiser head is the same as that of the Twisp Clearo 3. To replace the atomiser head:

  1. Remove the pod from the battery
  2. Make sure the tank is empty. Now turn the tank upside down
  3. Lift the D-ring and unscrew the atomiser base
  4. Unscrew the Twisp Clearo atomiser head from the base and dispose responsibly
  5. It is recommended to prime a new atomiser head by dripping a few drops of flavour into the top of the new atomiser head, to help soak the wick before heading. 3-5 drops should suffice
  6. Replace the atomiser head and re-assemble
  7. Fill up your pod and wait a few minutes to allow for proper wicking before use

Important to note: To prolong atomiser head life, we recommend using only one flavour per atomiser head. It is highly recommended that you have multiple pods so that you can dedicate a flavour to a single pod and atomiser head. The variable airflow can be adjusted per pod, ensuring that you have optimum balance between airflow and flavour.

Why am I getting a burnt taste when using my Twisp Clearo Pod? expand_more

Consider refilling your pod before completely empty. There should always be some liquid covering the 4 wicking slots on the inside of the pod. If you taste a burnt flavour it is due to the atomiser head drawing insufficient flavour. the atomiser may have run dry. The atomiser should be replaced.

Atomiser heads do wear out over time. Replace the atomiser head when you taste a dry or burnt flavour. To change the atomiser head:

  1. Remove the pod from the battery
  2. Make sure the tank is empty or low and upside down
  3. Lift the D-Ring and unscrew the atomiser base
  4. Unscrew the Twisp Clearo atomiser head from the base and dispose of responsibly
  5. Prime your new atomiser head by dripping 6-7 drops of liquid onto each feeding hole on the coil (white holes on the side of your coil) and allow it to seep completely inside the coil then move to the next feeding hole in a clockwise direction. Replace the atomiser head and re-assemble
  6. Fill up your pod and wait a few minutes to allow for proper wicking before use

Important to note: It is recommended to refill your pod after inserting a new coil.

How do I refill my Twisp Clearo Pod?expand_more

Consider refilling your pod before completely empty. There should always be some liquid covering the 4 wicking slots on the inside of the pod.

  1. Rotate the pod/device so that the silicone flap is facing upwards
  2. Gently lift the silicone tab from the dot side of the flap
  3. Fill the tank through the exposed fill port, do not overfill the pod, as an air lock can form
  4. Replace the seal, ensuring that the seal is fully flush within the filling recess
  5. If the pod was removed from the battery, please re-insert
Why is my Twisp Clearo Pod leaking? expand_more

Leaking occurs when air can enter the tank. This is usually due to a crack in the tank or a missing or damaged seal. If your tank leaks out of the vent, please check the following:

  1. Make sure the atomiser base seal is present and undamaged
  2. Check that there is an atomiser head in place, and correctly installed
  3. Make sure the pod tank and atomiser base are properly screwed together - finger tight is perfect
  4. Make sure the pod tank is in good condition and there are no cracks
  5. Check to make sure the silicone filling tab is closed correctly

Upon checking and correcting also clear any liquid that might have accumulated in the atomiser base.

How do I clean my Twisp Clearo Pod?expand_more

We recommend cleaning the pod tank and atomiser base on a regular basis (recommend roughly after 10 refills). Always clean and dry the pod tank if you are storing for a lengthy period. To clean:

  1. Disassemble the pod tank into its component pieces
  2. Remove the atomiser head and set aside
  3. Rinse tank components thoroughly with warm water
  4. Clean out any excess liquid that may have collected in the atomiser base by using a soft tissue or cloth
  5. Wipe off any excess liquid from the base of the atomiser head
  6. Reassemble and fill as per filling instructions

Important to note:

  1. Do not expose the battery to any cleaning liquids
  2. Do not use water to clean the atomiser heads/coils
What do the different LED light indicators mean on my Twisp Clearo Pod? expand_more
  1. Charge level indication takes place in the power button (main Indicator light) after every button press. The single LED light is used to indicate the level of the charge in 3 increments. A white indicates a 100-65% full battery. As the charge drops the light changes from white, to blue (65-30% full), and finally red (30-0%)
  2. Charging is indicated by the same main indicator colour LED light, once charging initialises the light will briefly cycle through its 3 colours. As the charge increases, so does the colour index
  3. Boost mode enabled: The boost indicator will light up white when the boost indicator button is pressed and activated. Pressing the same button will disable boost mode and revert the power output to normal, while turning off the indicator light
  4. Connection error (short circuit): In the unlikely event that your atomiser head or battery short circuits, the power will shut off, and the top and bottom LED lights will flash alternately. Please reseat the atomiser head, and or the pod, or contact Vuse Care should the problem persist
  5. Overheat protection: If the button is pressed for longer than 10 seconds, the power will shut off to prevent damage to the atomiser head, and the main indicator LED will cycle through the three colours for a few seconds. The device can continue to be used normally thereafter
  6. Overcharging protection: To protect the battery, the charging power is shut-off when the charge is completed
  7. Low voltage protection: When the battery voltage drops lower than required, the main indicator LED will flash 4 times in red and the device will lock. Charge the device and power it back on

TWISP | CLIQ

How do I use the Twisp Cliq device?expand_more

The Twisp Cliq uses an automatic airflow sensor to power up the device, this activates when you draw on the device. Remove the Cliq pod, periodically, to check the Twisp eLiquid level (hold up to the light) then replace and use until empty.

Continued use, when empty, will result in a burnt flavour. When the Cliq pod is finished, dispose of, and replace with a fresh pod. Cliq pods are pre-filled and sealed and cannot be refilled and should not be re-used once empty. To use:

  1. Remove the silicon plug from the Cliq pod, by gently pulling on the tab until it pulls out and away from the pod (be careful not to pull too hard or tug on the plug, as this will cause it to tear and not pull away correctly)
  2. Insert the Cliq pod into the battery, it should snap in magnetically
  3. Then draw gently from the mouthpiece. The indicator light in the Cliq device will illuminate
  4. This is also the battery indicator and charging light
How does the nicotine content differ between the Twisp Cliq and Cue?expand_more
Twisp Cliq pods are available in both Smooth (3%) and Regular (4.5%) nicotine strengths. The Twisp Cliq features a nicotine salts formulation which produces a smoother vaping experience allowing for higher nicotine levels to be experienced with increased satisfaction.
How do I clean my Twisp Cliq device?expand_more

The Twisp Cliq device has minimal to no maintenance needed. Although the Twisp Cliq does not need any maintenance, it is recommended to keep the vent holes free of dirt and the inside contacts clean (where the pod is inserted). Use an alcohol wipe and a cleaning swab to clean the contacts on the pod and inside the Cliq where pod is inserted, if any moisture presents itself.

How does the nicotine content differ between the Twisp Cliq and Cue?expand_more

Twisp Cliq pods are available in both Smooth (3%) and Regular (4.5%) nicotine strengths. The Twisp Cliq features a nicotine salts formulation which produces a smoother vaping experience allowing for higher nicotine levels to be experienced with increased satisfaction. Twisp Cue pods are available in both Smooth (1.7%) and Regular (2%) nicotine strengths.

TWISP | CUE

How do I use the Twisp Cue device?expand_more

The Twisp Cue uses an automatic airflow sensor to power up the device, this activates when you draw on the device. Remove the Cue pod, periodically, to check the Twisp eLiquid level (hold up to the light) then replace and use until empty.

Continued use, when empty, will result in a burnt flavour. When the Cue pod is finished, dispose of, and replace with a fresh pod. Cue pods are pre-filled and sealed and cannot be refilled and be re-used once empty.

  1. Insert the Cue pod into the battery, it should snap in magnetically
  2. Then draw gently from the mouthpiece. The indicator light in the Cue logo will illuminate
  3. This is also the battery indicator and charging light
What is the nicotine content of a Twisp Cue pod?expand_more
Twisp Cue pods are available in both Smooth (1.7%) and Regular (2%) nicotine strengths.
How do I clean my Twisp Cue device?expand_more

The Twisp Cue device has minimal to no maintenance needed. Although the Cue does not need any maintenance, it is recommended to keep the vent holes free of dirt and the inside contacts clean (where the pod is inserted). Use an alcohol wipe and a cleaning swab to clean the contacts on the pod and inside the Cue where pod is inserted, if any moisture got on them.

Why is my Twisp Cue pod leaking? expand_more

Leaking could occur when the juice is pulled up into the air path due to one of the following reasons:

  1. Puffing aggressively on the mouthpiece
  2. Squeezing or biting the Cue pod as you puff

Solution:

  1. Try puffing more gently on the device
  2. Relax your mouth on the mouthpiece when vaping

When this occurs, give your device a quick clean as per cleaning instructions.

Why are the Twisp Cue pods prefilled?expand_more
The Twisp Cue was designed with smokers in mind and ease of use is very important. Therefore, a simple to use system with no fuss of changing liquid or coils is what the Twisp Cue is all about.
What is the best way to store my Twisp Cue device?expand_more
It is best for the battery’s longevity to not store the Cue for more than 2 weeks on an empty charge. When storing the device for longer than a month, it is best to fully charge the device and remove the Cue pod before storage.

TWISP | CUMULUS X

How do I replace the parts on my Twisp Cumulus X AIO tank? expand_more

Replacing the tank is very easy:

  1. Unscrew and remove the tank
  2. Unscrew and remove the atomiser head
  3. Purchase the spare tank kit and replace the tank with the new one supplied
  4. Replace the rubber seals (if required)
  5. Reassemble, making sure the seals are placed in their correct positions
How do I refill my Twisp Cumulus X AIO? expand_more
  1. Turn the device upside down
  2. Grip the Twisp Cumulus X AIO battery with one hand and the tank with the other
  3. Unscrew to open the atomiser

To till up to 2ml in liquid volume:

  1. Without the atomiser head in place, fill the tank up to the top of the atomiser head
  2. Turn the battery/base section upside down and attach to the tank
  3. The tank is now filled to 2ml

3.5ml volume:

  1. With the atomiser head attached, refill the tank until the wicking port is covered - no more. Overfilling the tank will cause a pressure lock and hamper wicking severely. It is best to always have some air in the tank
  2. Turn the battery/base section upside down and attach to the tank
  3. The tank is now filled to 3.5ml

Important to note: Do not fill up to the brim! Risk of pressure lock and burning of coil is very high.

  1. Overfilling can lead to dry hits and burning of the coil. This is because there is no air in the tank, and this prevents the liquid inside from moving down into the wick
  2. Overfilling is also messy and excess liquid can spill down into the centre of the coil and eventually leak out of the air vent. It is also likely to make a mess around the closure of the tank to the atomiser base
What is the Twisp Cumulus X AIO mesh coil? expand_more
Traditional coil design (as used in the original Twisp Cumulus 0.4 ohm coil) relies on a small surface area of the dual coils to transfer heat onto the cotton wick containing the eLiquid to vaporise. Mesh coils increase the overall surface area by using a mesh grid - increased surface area spreads out the heat and reduces hot-spots (which can burn the cotton wick) and create increased flavour and vapour production as a result.
How do I replace my atomiser head/coil in the Twisp Cumulus X AIO? expand_more

Replacing the atomiser head:

  1. Turn the device upside down
  2. Grip the Twisp Cumulus X AIO battery with one hand and the tank with the other
  3. Unscrew to open the atomiser
  4. The atomiser head should remain in the base, or it might have remained in the tank section. Should this happen use the included tool to unscrew the atomiser head from the tank
  5. Remove the old atomiser head with the tank and dispose of responsibly
  6. Drip 4-6 drops of flavour into the top of the new coil to prime it. The cotton feeding holes should turn from white to grey
  7. Screw the new atomiser head into the base, or if you prefer a larger tank refill volume, attach the atomiser head onto the tank
  8. Refill the tank to aid with priming the coil
  9. Fasten the tank onto the battery and allow to soak for a few minutes before use
What is Power (STL) vaping?expand_more
With Power (STL) vaping you do not suck or puff into your mouth, but “breathe through” your atomiser, inhaling larger vapour from the coil.
Why am I getting a burnt taste when using my Twisp Cumulus X AIO? expand_more

Never overfill the Twisp Cumulus X AIO. Overfilling the tank to the brim (above the wicking ports when the atomiser head is attached to the tank), will very easily cause a pressure lock to occur and hamper proper wicking and thereby cause dry hits. When this happens open the tank, and then close again allowing the pressure lock to dissipate or decant some of the liquid to allow for some air in your tank. You should be able to continue using the device.

If you continue to get a dry hit or burnt flavour, replace your atomiser head and make sure you are priming your coil as described below, and allowing it to soak for a few minutes before use. Priming your Twisp Cumulus X AIO coil:

  1. Turn the device upside down
  2. Grip the Twisp Cumulus X AIO battery with one hand and the tank with the other
  3. Unscrew to open the atomiser
  4. The atomiser head should remain in the base, or it might have remained in the tank section. Should this happen use the included tool to unscrew the atomiser head from the tank
  5. Remove the old atomiser head from the tank and dispose responsibly
  6. Drip 5-6 drops of Twisp eLiquid into each feeding hole and 4 drops into the top of the new coil to prime it. The cotton feeding holes should turn from white to grey
  7. Screw the new atomiser head into the base, or if you prefer a larger tank refill volume, attach the atomiser head onto the tank
  8. Refill the tank to aid with priming the coil

Important to note: It is recommended to refill your tank after inserting a new coil. It helps with overcoming any airlocks that might prevent eLiquid reaching the wick and the extra volume helps push through to the atomiser head when closed.

Why is my Twisp Cumulus X AIO tank is leaking? expand_more
  1. Make sure your atomiser head is properly seated and screwed together with the tank. Also make sure the tank and atomiser base are properly screwed together
  2. Make sure that you have not overfilled the tank and caused eLiquid to spill over into the central air tube or atomiser head as this liquid will eventually work its way out through the air vent
  3. Make sure that all the seals and O-rings are correctly fitted on the tank as well as the atomiser head
  4. Inspect the tank and make sure there are no cracks or chips
  5. If these suggestions still do not prevent leaking, swap out the atomiser head for a new one
What do the different LED light indicators mean on my Twisp Cumulus X AIO? expand_more
  1. Charge level indication takes place around the button after every button press. Five LED lights are used to indicate the level of the charge in 20% increments. A full ring indicates a full battery. As the charge drops the lights go out in an anti-clockwise direction
  2. Charging is indicated by the same five LED lights. As the charge increases, so do the number of lights, in a clockwise direction
  3. Short circuit protection: In the unlikely event that your atomiser head or battery short circuits, the power will shut off, and the top two LED lights will flash alternately. Please change your atomiser head or contact Vuse Care should the problem persist
  4. Overheat protection: If the button is pressed for longer than 10 seconds, the power will shut off to prevent damage to the atomiser head, and the main indicator LED will cycle through the three colours for a few seconds. The device can continue to be used normally thereafter
  5. Low voltage protection: When the battery voltage drops lower than required, a single LED will flash at the 1 o’clock position and the device will power off. Charge the device and power it back on

TWISP | TYKO PLUS

Does the Twisp Tyko Plus AIO offer dual use?expand_more

Yes. This hybrid device, with both 3-hole and slot vent airflow control, excels at producing pure, rich flavour and a robust throat feel with our standard 1.2 ohm atomiser head for Classic (MTL) vaping; or producing thick, flavourful vapour with our new and improved 0.4 ohm mesh atomiser head for a smooth Power (STL) experience - the best of both worlds.

Twisp Tyko Plus AIO Classic (MTL) usage
The Twisp Tyko Plus AIO features a finely tuned coil and airflow system for Classic (MTL) vaping. The lower power requirements reflect this.

Twisp Tyko Plus AIO Power (STL) usage
When using the Twisp Tyko Plus AIO with the dedicated Power (STL) atomiser head and the STL mouthpiece, the Tyko Plus AIO changes into a very capable starter STL vape pen. The smart button keeps you constantly informed on battery level, and it delivers power at a constant 28W.

Which atomiser head/coil of my Twsip Tyko Plus AIO should I choose? expand_more

The two atomiser head options will not perform equally. The Twisp Tyko Plus AIO is supplied standard as a Classic (MTL) device. However, it is a hybrid tank and can be used in a Power (STL) fashion.

To clearly make the distinction: the golden coloured coil is for high performance Power (STL) vaping, while the silver coloured atomiser head is for Classic (MTL) vaping. The two atomiser heads also differ in two other ways:

  1. the wicking holes differ in size
  2. the airflow holes differ in size

Important to note:

  1. To prolong atomiser head life, we recommend using the Classic (MTL) airflow sections with the 1.2ohm Classic (MTL) atomiser head. The slot vent is for use with the 0.4ohm power (STL) atomiser head
  2. The new 0.4ohm atomiser head is only compatible with the new Tyko Plus AIO battery
How do I replace the atomiser head/coil of my Twisp Tyko Plus AIO?expand_more

To replace the atomiser head:

  1. Unscrew and remove the battery from the tank
  2. Holding the closed tank upside down (mouthpiece pointing to the floor), simply pull the used atomiser head out from the tank and dispose responsibly
  3. Prime the new coil by dripping at least 5 drops of Twisp eLiquid into the top of the atomiser head, to help soak the wick before heating
  4. Simply push the new atomiser head into the tank and screw the battery back on
  5. If your tank already contains liquid, open the top of the tank for a second or two to release any trapped air to allow wicking and avoid a dry burn
  6. Be sure to allow the new atomiser head to soak for at least a few minutes before using
  7. Please do not use water to clean the atomiser head
How do I refill my Twisp Tyko Plus AIO?expand_more
  1. Hold the Tyko Plus AIO the right way up
  2. Grip the glass section of the tank with one hand, the top cap with the other, and unscrew
  3. Fill the tank through one of the two outer ports, to just below the metal cut-out area
  4. Replace and fasten the top cap, while holding the glass, to prevent over-tightening the tank to the base
  5. Finger-tight is fine

The Twisp Tyko Plus AIO tank features top fill system for convenience. The tank holds 2ml of eLiquid.

Important to note:

  1. Do not leave the top cap section off the tank for too long when filling as flooding of the coil head might occur. We recommend you close the airflow before opening the tank and work quickly. Should this happen close the tank as you would normally do and unscrew the tank base. Clean out any excess liquid in the liquid trap of the battery cup
  2. Leaking usually means a compromised seal or cracked glass that lets air into the tank. Because of this, to prevent possible leaking into the atomiser base and out of the airflow control slots, it is important to check your glass and ensure that the inner assembly is firmly tightened to properly sandwich the tank glass between the seals and metal components. We recommend checking this before filling, and especially when new and out of the box. This is the only assembly which we recommend being more than finger tight
  3. It is also very important to ensure that all seals are present and correctly fitted
  4. Aside from the inner assembly, the atomiser base and top cap should not be overtightened. Finger tight is fine for these parts
  5. Refill your tank when the liquid level drops to just above the wicking ports, before completely empty, to ensure your atomiser heads last longer. If you taste a burnt flavour it is due to the atomiser head drawing insufficient flavour. Refill immediately when this occurs, or you will run the risk of wearing out the atomiser head or burning it out completely
  6. Refill through the curved ports on either side of the central air tube. Fill up to just below these ports. Avoid trying to overfill or flavour will spill over into the air channel and the lack of air on top can result in poorer wicking of liquid to the coil
  7. Replace the tank top to close and seal the tank. Always hold the glass section with one hand, while tightening the tank top, to avoid over tightening and jamming the connection to the battery
  8. Always allow a new atomiser head to soak for at least a few minutes before using
Why is my Twisp Tyko Plus AIO tank leaking? expand_more

With the Tyko Plus AIO push-in atomiser head design, the atomiser head is always located and pushed in properly when the tank is closed. Make sure the tank and atomiser base are properly screwed together - finger tight is perfect. If your tank still leaks out of the vent, please check the following:

  1. Check to make sure the top cap is properly screwed down and that the tank top is sealed. Finger tight is perfect (do not over-tighten)
  2. Check that the top cap seal is correctly seated on the inside of the top cap
  3. Check that the tank is correctly assembled and that the glass cylinder is correctly seated and making a good seal with the top and bottom tank seals
  4. Check that the glass cylinder is not damaged or cracked
  5. Check that the seals on the atomiser head is in place, and intact. Without these seals in good condition the risk of leaking is very high

Important to note:

  1. Do not leave the top cap section off the tank for too long when filling, flooding of the coil head might occur. We recommend you close the airflow before opening the tank and work quickly. Should this happen close the tank like normal and unscrew the tank base. Clean out any excess liquid in the liquid trap at the top of the battery
  2. Leaking usually means a compromised seal that lets air into the tank. Because of this, to prevent possible leaking into the atomiser base and out of the airflow control ring, it is important to ensure that the inner assembly is firmly tightened to properly sandwich the tank glass between the seals and metal components. We recommend checking this before filling, and especially when new and out of the box. It is important to ensure that the inner assembly is firmly tightened to properly sandwich the tank glass between the parts. Very important is to also ensure that all seals are present and correctly fitted. Aside from the inner assembly, the atomiser base and top cap should not be overtightened. Finger tight is fine for these parts
What do the different LED light indicators mean on my Twisp Tyko Plus AIO? expand_more
  1. Charge level indication takes place around the button after every button press. Five LED lights are used to indicate the level of the charge in 20% increments. A full ring indicates a full battery. As the charge drops the lights go out in an anti-clockwise direction
  2. Charging is indicated by the same five LED lights. As the charge increases, so do the number of lights, in a clockwise direction
  3. Short Circuit Protection: In the unlikely event that your atomiser head or battery short circuits, the power will shut off, and the top two LED lights will flash alternately. Please change your atomiser head or contact Vuse Care should the problem persist
  4. Overheat protection: If button is pressed for longer than 10 seconds, the power will shut off to prevent damage to the atomiser head, and the button lights will cycle anti-clockwise for few seconds. The device can continue to be used normally thereafter
  5. Low voltage protection: When the battery voltage drops lower than required, a single LED will flash at the 1 o’clock position and the device will power off. charge the device and power it back on

TWISP | AERO 2

How do I change my Twisp Aero 2 AIO coil/atomiser head? expand_more
  1. Holding the closed tank upside down (mouthpiece pointing downward), unscrew and remove the battery from the tank
  2. Simply pull the used atomiser head out from the tank and dispose responsibly
  3. It is recommended to prime the new atomiser head by dripping a few drops of flavour into the top of the atomiser head to soak the wick before refilling
  4. Simply push the new atomiser head into the tank, return the battery to the tank and screw closed
  5. Draw air through the mouthpiece a few times with the airflow wide open before first use to avoid a dry burn
  6. Be sure to allow the new atomiser head to soak for at least a couple of minutes before use
  7. Please do not use water to clean the atomiser head
How do I prime my Twisp Aero 2 AIO coil/atomiser head?expand_more

Should you experience a ‘burnt taste, this is most likely due to the atomiser head not wicking correctly. Check the following:

  1. Be sure to prime new atomiser heads correctly - drip 2-3 drops of liquid on each wick hole of the atomiser head to help soak the cotton wick
  2. Refill the tank after every atomiser head change and allow a few minutes for the wick to soak before use

Important to note: It is recommended to refill your tank after inserting a new coil. It helps with overcoming any airlocks that might prevent liquid reaching the wick and the extra volume helps push through to the atomiser head when closed.

How do I refill my Twisp Aero 2 AIO?expand_more
  1. To refill, twist and remove the mouthpiece assembly to expose the refill ports
  2. Refill through the curved ports on either side of the central air tube. Fill up beyond the glass, but below the level of these ports. Avoid trying to overfill or flavour will spill over into the air channel
  3. Replace the mouthpiece assembly to close and seal the tank as quickly as possible
  4. Be sure to allow a new atomiser head to soak for at least a couple of minutes before using
  5. Adjust airflow to desired setting by shifting the airflow control levers to the right for maximum airflow, or to the left for minimum airflow

Important to note:

  1. Do not leave the top cap section off the tank for too long when filling, flooding of the coil might occur. We recommend you close the airflow before opening the tank and work quickly. Should this happen close the tank as you would normally do and unscrew the tank base. Clean out any excess liquid in the liquid trap of the top of the battery
  2. Leaking usually means a compromised seal that lets air into the tank. To prevent possible leaking into the atomiser base and out of the airflow control slots, it is important to ensure that the inner assembly is firmly tightened to properly sandwich the tank glass between the seals and metal components. We recommend checking this before filling, and especially when new and out of the box
  3. It is also very important to ensure that all seals are present and correctly fitted
  4. Aside from the inner assembly, the atomiser base and tank top cap should not be overtightened. Finger-tight is fine for these parts
How much liquid does the Twisp Aero 2 AIO tank hold?expand_more
The tank holds a maximum of 2.8 ml.
When do I refill my Twisp Aero 2 AIO?expand_more
Consider refilling your tank before completely empty. There should always be some liquid covering the wicking holes on the inside of the tank. If you taste a burnt flavour the atomiser may have run dry. The atomiser should be replaced.
Why is my Twisp Aero 2 AIO leaking? expand_more

The Twisp Aero 2 atomiser head should always be located and lightly pushed into the tank until a firm seal is created and properly inserted when the tank is closed. Make sure the tank and atomiser base/battery are properly screwed together – finger-tight is perfect. If your tank still leaks out of the vent, please check the following:

  1. Do not leave the top cap section off the tank for too long when filling, flooding of the coil head might occur. If this does happen, please ensure you remove the coil, wrap in a tissue and shake out excess eLiquid. Once completed, the coil can be inserted back into your Twisp Aero 2 device
  2. Check to make sure the top cap is properly screwed down and that the tank top is sealed. Finger-tight is perfect (do not over-tighten)
  3. Check that the top cap seal is correctly seated on the inside of the top cap
  4. Check that the tank is correctly assembled and that the glass cylinder is sealed between the top and bottom tank seals
  5. Check that the glass cylinder is not damaged or cracked

We recommend that the inner tank assembly is firmly tightened before filling and using for the first time. Ensure that the inner assembly is firmly tightened to properly sandwich the tank glass between the metal parts, but avoid over-tightening the tank top cap and battery, or they might get jammed. Finger-tight is fine for these parts.

How do I replace my Twisp Aero 2 AIO glass? expand_more

Replacing the glass tank is very easy:
CAUTION: if the glass is broken, take care when removing any shards and take appropriate measures to protect your hands before unscrewing the tank.

  1. Unscrew and remove the tank top
  2. Unscrew and remove the atomiser base
  3. Grip the metal parts on either side of the glass with both hands, unfasten by firmly rotating anticlockwise
  4. Pull the metal parts apart to be able to carefully remove the damaged glass cylinder
  5. Replace the rubber seals (if required) and glass cylinder
  6. Reassemble
How do I clean my Twisp Aero 2 AIO? expand_more

The Twisp Aero 2 AIO tank is a slightly more complex atomiser than our other tanks, but it can be completely disassembled for cleaning, which makes thorough cleaning much easier. The knurling area of the Aero 2 tank could also trap dirt and grime (depending how you treat your tank). To clean, use a soft bristle brush to scrub the part. The Twisp cleaning kit bristle brush is a perfect option. If grime is a little stubborn, you can use a tiny amount of dish washing liquid. Make sure that no water enters the top of the battery or enters the charging ports. The knurling on the top cap can easily be cleaned after disassembly.

The tank section should be cleaned on a regular basis (recommend every flavour change / coil change) as trapped liquid can accumulate over time. This will show up as a dark band at the base of the glass tank, this is normal, and can easily be avoided by cleaning the tank. Always clean and dry the tank before storing or without using for any length of time.
Full clean:

  1. Disassemble the tank into its component pieces and remove from battery. Set battery aside
  2. Remove atomiser head and set aside
  3. Wash tank components thoroughly with warm water
  4. Allow components to dry on a cloth or soft tissue before reassembling
  5. Wipe the battery section with an alcohol wipe, do not use water

Important to note: We recommend that the inner tank assembly is firmly tightened before filling and using for the first time. Ensure that the inner assembly is firmly tightened to properly sandwich the tank glass between the metal parts but avoid over tightening the tank top cap and battery, or they might get jammed. Finger-tight is fine for these parts.

How do I adjust the airflow on my Twisp Aero 2 AIO?expand_more

The Twisp Aero 2 is an uncompromising Classic (MTL) device with adjustable airflow by means of a unique, side slide adjustment lever that stops at a minimum and maximum setting for restricted MTL and open MTL draw, respectively. The Twisp Aero 2 is not designed for a Power (STL) experience. Adjust airflow to the desired setting by shifting the airflow control levers to the right for maximum airflow, or to the left for minimum airflow.

Twisp Aero 2 airflow advantages:

  1. Precise adjustment possible
  2. Fine adjustability of airflow possible
  3. Smooth and refined airflow for a great Classic (MTL) experience
How do I adjust the power settings on my Twisp Aero 2 AIO? expand_more

The Twisp Aero 2 can be set to 5 different regulated power settings by means of the smart button. The power is kept constant to ensure a consistent performance in vaping experience. The power range for the Twisp Aero 2 ranges from minimum to maximum in 5 steps; and one might find that one setting is better suited to some flavours than the other. It is a matter of taste. The lower settings will pro-long battery life.
To set your preferred power level follow the steps below:

  1. Press your smart button 3 times in rapid succession
  2. The LEDs should now be flashing and displaying the current power level
  3. Continue to press your smart button to cycle through the power settings (cycles in a clockwise direction)
  4. When your LED is displaying your preferred power level, press and hold the smart button to accept
  5. Your selected power mode will stay the same when you power your device on/off
My Twisp Aero 2 AIO is not holding charge?expand_more
The Twisp Aero 2 AIO should be able to deliver ±550 puffs on a full charge. If this is not enough, check what power setting your Aero 2 AIO is set to, sometimes changing to a lower power setting will still be acceptable and extend your battery life.
How do I use my Twisp Aero 2 AIO?expand_more
  1. Power On/Off: Click the button 5 times in rapid succession to power the Aero 2 on/off
  2. Press and hold the button to activate the atomiser during use
  3. Atomiser heads wear out over time and will need replacing when vapour production diminishes
  4. For optimal results, please power off your device when not in use, to prevent accidental activation
  5. The Aero 2 can be set to 5 different regulated power settings by means of the smart button. The power is kept constant to ensure consistent performance and vaping experience
  6. Power level: To set your preferred power level, press the smart button 3x in rapid succession. The LEDs will flash with the current power level setting. Continue to press the button to cycle clockwise though the settings. When the desired power level is reached, press, and hold the button to accept. Your selected power mode is retained between power on and power off states
  7. The LED indicator will flash the power setting 5x when powering the Aero 2 AIO on/off
  8. Press and hold the button to use as a Classic (MTL) device
  9. Classic (MTL) use is as it sounds – vapour is drawn into your mouth first, before inhaling
  10. Adjustable airflow: slide the airflow control lever on the battery to the left to decrease, or to the right to increase the airflow
  11. A small amount of leaking from the air vents can be normal. Wipe away excess flavour after filling or when present. It is important to not leave your tank open for longer than necessary when refilling. Flavour will wick through, flooding the atomizer head and eventually leaking out of the vents if the tank is left open for too long
  12. Be sure to clean the device after opening, wipe the seals dry and any excess Twisp eLiquid that might have accumulated in the mouthpiece, central air tube or on the battery
What do the different LED warnings on the Twisp Aero 2 AIO mean? expand_more
  1. Charge level indication takes place around the button after every button press. Five LED lights are used to indicate the level of the charge in 20% increments. A full ring indicates a full battery. As the charge drops the lights go out in an anti-clockwise direction
  2. Charging is indicated by the same five LED lights. As the charge increases, so do the number of lights, in a clockwise direction
  3. Short circuit protection: In the unlikely event that your atomiser head or battery short circuits, the power will shut off, and the top two LED lights will flash alternately. Please change your atomiser head or contact Vuse Care should the problem persist
  4. Overheat protection: If the button is pressed for longer than 10 seconds, the power will shut off to prevent damage to the atomiser head, and the button lights will cycle anti-clockwise for few seconds. The device can continue to be used normally thereafter
  5. Low voltage protection: When the battery voltage drops lower than required, a single LED will flash at the 1 o’clock position and the device will power off. Charge the device and power it back on
How do I store my Twisp Aero 2 AIO for long periods? expand_more

When storing your device, follow the steps below to ensure that your device is stored correctly, and no damage occurs during this period:

  1. Empty your tank and clean your device thoroughly
  2. It is best to remove the coil when storing the device to avoid any form of leakage
  3. Do not store the battery on a full charge or low battery, the correct power level to store would be at 50-70% battery life
  4. Ensure to charge the battery up to 50% every 3 months to ensure no damage is caused to your lithium battery

EXTENDED WARRANTY

Do I get the extended warranty if I buy the Vuse ePod instore?expand_more
Yes, you can buy the device in store, as long as you register a profile online for the extended warranty.
Do I need to capture the device serial number or till slip information?expand_more
No, you just need to purchase a device in-store or online and create a profile here.
Will I get an extended warranty if I first create an account and then buy a Vuse ePod online or in-store?expand_more
Yes, you will.

EXCHANGE YOUR TWISP CLIQ OR CUE FOR A FREE VUSE

Can I exchange other Twisp devices for a free Vuse ePod?expand_more
No, you can only exchange a Twisp Cliq or Cue device.
CAN I USE MY VOUCHER FOR THE FREE VUSE EPOD ONLINE AND INSTORE?expand_more
To redeem your voucher you must visit one of our Twisp stores in person and give it to the cashier with your existing Twisp device for your free Vuse ePod.
CAN I EXCHANGE A TWISP CLIQ AND CUE DEVICE FOR TWO VOUCHERS FOR TWO VUSE EPODS?expand_more
You can only register a single profile on the Twisp app and therefore you will only receive one voucher code.
DOES THE VUSE EPOD USE THE SAME FLAVOUR PODS AS THE TWISP CLIQ AND CUE DEVICES?expand_more
While the flavours are not exactly the same, we have matched the different Cliq and Cue flavours with Vuse ePod flavours. Explore these inspiring suggestions in our Flavour Match guide.
HOW LONG IS THE VOUCHER FOR THE FREE VUSE EPOD VALID FOR?expand_more
Your voucher will be valid for 3 months.

VUSE REFERRAL PROGRAMME

CAN I REFER FRIENDS IN DIFFERENT COUNTRIES?expand_more
No, the promotion is limited to South Africa only.
HOW LONG DO THE VOUCHER CODES LAST FOR? expand_more
3 months.
CAN I USE MY VOUCHER INSTORE? expand_more
No, vouchers can only be used online.
CAN I USE MORE THAN ONE VOUCHER AT ONCE? expand_more
No, only one voucher code is permitted per basket.
CAN THE DISCOUNT CODE BE USED ON OTHER PRODUCTS OR ONLY THE VUSE EPOD? expand_more
Your friend can only use their voucher on a Vuse ePod and 1 flavour pod pack. You can use it on any Vuse products over R499.50.

TWISP LOYALTY APP

HOW DOES THE TWISP LOYALTY APP WORK? expand_more

Once you have downloaded the Twisp Loyalty app, which is available for Apple and Android phones via the app stores, you can start earning points immediately when purchasing 20ml Twisp eLiquids from a Twisp store.

The Twisp app works on a point system, where for every 20ml Twisp eLiquid purchased at a Twisp store, one (1) point will be allocated to you. Once you have earned 7 (seven) points, it entitles you to one (1) free 20ml Twisp eLiquid that Is redeemable with your next purchase of a Twisp 20 ml eLiquid at a Twisp store.

If you want to find your closest available Twisp store, you can do this via the Store Locator and if you would like to raise a query with Vuse Care, you can do so via the Contact section.

HOW DO I DOWNLOAD THE TWISP LOYALTY APP?expand_more

The Twisp Loyalty app is available for Apple phones (in the App store) and Android phones (in the Play store). If you do not have a smartphone, you can use a desktop or mobile browser (Windows based phones or Blackberry): www.app.twisp.co.za.

Kindly follow the steps below to download the Twisp loyalty app:

    Open your app store (App store or Play store)
  1. Click in the search block and type in “Twisp”
  2. From the results, select Twisp Swarm Loyalty and install
  3. Click “accept”. Note, the app is 8.24MB in size
  4. Once the download is completed, select “open” or click on the Twisp logo app that will be shown on the home screen of your phone
  5. Your next step is to select the country you are living in and mobile number. Please enter your mobile number without the 0. Select Log in/ Register
  6. You will then be prompted to review the Twisp Loyalty app terms and conditions. You may read through the terms and conditions, and click “accept”
  7. An SMS will be sent to the phone number that was entered with a one-time pin access code (OTP). Enter the code and do not exit the app or code will be invalid. After entering the code select “complete”
  8. You will then be asked to complete your profile. By completing all information requested, you will earn 1 free Twisp loyalty stamp to your Loyalty card
HOW DO I EARN LOYALTY POINTS?expand_more

When visiting a Twisp store to purchase a Twisp 20ml eLiquid, you will need to provide the Vuse agent with your “Earn stamp” QR code to earn points. You will find the “Get Stamp” QR code in your Loyalty card. Click on the "menu" icon (3 horizontal lines in the top left corner), then click on "Loyalty card", then click on "Get stamp".

HOW DO I CLAIM A REWARD OR PROMOTIONAL VOUCHER?expand_more

“Rewards” is where you can view your reward and promotion vouchers available for redemption. The Flavour reward voucher is earned once you have reached your 7th stamp. When you would like to redeem your voucher, you would need to provide the voucher to the Vuse agent when visiting a Store Locator.

To access your Reward, click on the "menu" icon (3 horizontal lines in the top left corner), click on "Rewards" and choose which rewards voucher you would like to use and click on "Use". Take note that when claiming the “Flavour reward” voucher, you would need to select 2 liquids of your choice. One would have to be purchased and one will be free of charge. To earn points for the liquid paid for, you will be required to provide the Vuse agent with your “Get stamp” QR code.

Important to note: Vouchers earned will expire after 3 months (90 days) from date of activation. For more information, please view the terms and conditions in the "menu" icon to learn more about this.

HOW DO I CHECK MY POINTS?expand_more

The “loyalty card” is where you can view your current stamps earned. There are 6 circular blank blocks. The 7th block has a crown. The crown represents the voucher achievement. Once you have earned 7 full stamps, the stamps will be converted into a “Flavour reward” voucher. The Flavour reward is a “Buy 1 & Get 1 Free” voucher.

If you feel that you have not earned the required points, please contact Vuse Care with your full name and contact number along with proof of purchase at info.za@vuse.com or on +27 (021) 001 8511.

WHY ARE MY POINTS NOT ACCUMULATING?expand_more

Loyalty points are earned through purchasing Twisp 20ml eLiquids only at Twisp stores nationwide. When visiting the Twisp store to purchase any 20ml Twisp eLiquid, simply show the store agent the “Earn stamp” QR code located in your app to earn your points/stamps. You will be able to find the “Earn stamp” barcode in the loyalty card tab in the menu bar on the main Twisp Loyalty app screen.

These are then scanned at the point of purchase. Terms and conditions apply. Please view the terms and conditions in the "menu" icon to learn more about this.

If you feel that you have not earned the required points, please contact Vuse Care with your full name and contact number along with proof of purchase at info.za@vuse.com or on +27 (021) 001 8511.

I HAVE NOT RECEIVED MY ONE-TIME PASSWORD?expand_more

If a code is not received, try to request a new pin. If the OTP does still not come through, contact Vuse Care for further assistance. You can send an email to info.za@vuse.com or contact us on +27 (021) 001 8511.

Important to note: Due to traffic on cellular networks OTP can be delayed.

DO YOU RUN PROMOTIONS VIA THE APP?expand_more

We will from time to time run promotions via the Twisp app, including package deals which can be viewed in the “Rewards tab”.

18+ only. This product contains nicotine and is addictive.

Vuse Care

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