Terms and Conditions ZA

Delivery and Returns

Below is a summary of our delivery and returns policy. For comprehensive terms and conditions, please see our Conditions of Sale.

STANDARD DELIVERY

We are pleased to provide standard delivery on orders over R399 at no cost. Orders are shipped via RAM delivery service. We aim to dispatch your item(s) the same day you place your order and will aim to deliver within 2-5 working days, provided your order is placed before 3pm Monday to Friday.

DELIVERY DURATION

You can see the estimated dispatch time of your order online. Please note, the dispatch times are estimates and are not guaranteed times. You will receive an email confirmation once your order has been dispatched. If you have not received your order within 10 working days of the delivery date given, please get in touch with Vuse Care by email at info.za@vuse.com or contact us on +27 (021) 001 8511.

DAMAGED DELIVERIES 

If your order arrives damaged or defective in any way then please contact us as soon as possible to arrange a return. We reserve the right to inspect the product and determine whether or not we consider the item to be defective. If we find that it is, you will receive a full refund or replacement.

Please see our Warranty page for further details.

RETURNS 

You have certain legal rights to cancel and return your order within 14 days of placing it. If you would like to cancel and return your order, please follow the steps below:

  1. Email us at info.za@vuse.com or contact us on +27 (021) 001 8511
  2. Our team will then get in touch shortly after to explain how we can replace your product or provide you with a refund

18+ only. This product contains nicotine and is addictive.

Vuse Care

All our agents are currently offline, please leave a message  and we'll get back to you.

clear
close

Basket

My Basket
clear
Vuse ePod StarterpackVuse ePod Starterpack

VUSE ePOD STARTERPACK

Twisp Aero 2 AIO StarterpackTwisp Aero 2 AIO Starterpack

TWISP AERO 2 AIO STARTERPACK - GREY

Twisp Tyko Plus AIO StarterpackTwisp Tyko Plus AIO Starterpack

Twisp Tyko Plus AIO Starterpack - Silver

Twisp Cumulus X AIO StarterpackTwisp Cumulus X AIO Starterpack

Twisp Cumulus X AIO Starterpack - Black

Twisp Clearo 3 StarterpackTwisp Clearo 3 Starterpack

Twisp Clearo 3 Starterpack - Black

View all Devices

Vuse ePodVuse ePod

VUSE ePOD

Twisp SignatureTwisp Signature

TWISP SIGNATURE

Twisp FreshTwisp Fresh

TWISP FRESH

Orange By TwispOrange By Twisp

ORANGE BY TWISP

Twisp PureTwisp Pure

TWISP PURE

View all flavours
VUSE ePod USB-C Charging CableVUSE ePod USB-C Charging Cable

VUSE EPOD USB-C CHARGING CABLE - RED

Twisp Tyko Aio Spares KitTwisp Tyko Aio Spares Kit

twisp tyko aio spares kit

Twisp Cirrus Aio Coils 3 Pack 0.5 OHMTwisp Cirrus Aio Coils 3 Pack 0.5 OHM

twisp cirrus aio coils 3 pack 0.5 OHM

Twisp Clearo 2 MouthpieceTwisp Clearo 2 Mouthpiece

twisp clearo 2 mouthpiece - black

Twisp Tyko Plus Aio Tank 2MLTwisp Tyko Plus Aio Tank 2ML

twisp tyko plus aio tank 2ML - silver

View all flavours
Vuse ePod Devices Extended WarrantyVuse ePod Devices Extended Warranty

Get an Extended Warranty

Adults Enjoying Themselves After Exchanging their Twisp Cliq or Cue for a Vuse ePodAdults Enjoying Themselves After Exchanging their Twisp Cliq or Cue for a Vuse ePod

Exchange your Cliq or Cue
device for a free Vuse

Launch Exclusive Promotional Deal on the Vuse ePodLaunch Exclusive Promotional Deal on the Vuse ePod

Launch Exclusive