How do I use my Vuse Ultra device?

When you first take the device out of the box, insert the battery into the bottom of the device. The VUSE logo on the battery should be facing up and the battery will click into place. Once inserted, the device will start and show the welcome message on the screen.It is recommended that you charge your device before first use, either via the charging cable provided or via wireless charging. Simply insert a Vuse Ultra Pod or Vuse Pod into the top of the device, the pod will be held in by magnets and the device will show that the pod is recognized. You can then simply puff on the pod. For information on charging the device or trouble-shooting – please see later sections.

I inserted the battery correctly, but the device is not working?

If the battery does not appear damaged, try charging your device. If the device still does not start, remove the battery and contact Consumer Care.

What do I do if the battery comes out of the device?

We recommend you don’t remove the battery during normal use of the device to avoid damage to the battery, however, if the battery accidentally comes out of the device, check it for obvious damage before inserting it back into the device.

How long does it take for the Vuse Ultra device to charge?

USB- charging: Less than 20 minutes to 80% Less than 40 minutes to fully charged. Wireless charging: Less than 70 minutes to 80% and Less than 90 minutes to fully charged. The Vuse Ultra device should only be connected to a safety extra-low voltage circuit rated at 5VDC, 2.0A. Using an AC adapter with a lower current output lower than this will result in a slower charge time..

Can I leave my Vuse Ultra device charging over night?

Using USB-C charging, your device will take less than 20 minutes to reach 80%. We don’t recommend you leave your device unattended while charging.

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