Ultra Trial

How do I take out a free trial for a Vuse Ultra device?

All you need to do is simply click “Start Trial” which you will find on our dedicated Ultra page. Then follow the step-by-step guide on how to build your trial bundle.

How much do I pay at the end of the trial?

If you love your Ultra Device (great choice!), you don’t need to take any action - we’ll simply charge you £20.00 for the device. If you decide to return the device, on the basis that we receive your returned device within 28 days from the date your trial order was placed, you will not be charged.

When will I be charged for the device?

If you decide to keep the device and do not initiate a return within 14 days of placing your order, you will be charged £20 for the device. If you decide that you wish to return your Vuse Ultra device, you will need to create the return, within 14 days from the date your order was placed. You will have a total of 28 days from the date the order was placed to return the device to us.

How easy is it to return my Ultra Trial device?

Returning your device is quick and easy. If you decide the Ultra device isn't for you and you want to return it, all you need to do is:

Log in to your Vuse account and go to Order History and click on “Start return”.

Locate your order and select Return.

Follow the on-screen instructions to complete your return.

You will be able to see the returns status in order details in your account.

Can I use Vuse Pods with Vuse Ultra device?

You can use Vuse Pods or Vuse Ultra Pods with the Ultra device. However, only Vuse Ultra pods allow the Vuse Ultra device to display the liquid level, flavour and nicotine strength of your pod, in addition Ultra pods allow you to explore your pod flavour usage further in the MyVuse App.

Is my device turned off when I’m not puffing?

When not puffing, charging or responding to button presses the Vuse Ultra screen is off and the device is using minimal power. You do not need to lock or remove the battery to conserve power, and we do not recommend removing the battery during normal use as it could become damaged.​

What do I do if the battery comes out of the device?

We recommend you don’t remove the battery during normal use of the device to avoid damage to the battery, however, if the battery accidentally comes out of the device, check it for obvious damage before inserting it back into the device.

How do I pair my phone to my Vuse Ultra device?

Download the MyVuse App by scanning the QR code on your Vuse Ultra screen, packaging or visiting the Vuse website.​

To pair your Vuse Ultra to the MyVuse App, click the Menu button five times in 2.5 seconds. The Vuse Ultra screen will display the Bluetooth icon and the device name. Simply follow the instructions on the MyVuse App to get started.​

I inserted the battery correctly, but the device is not working?

If the battery does not appear damaged, try charging your device. If the device still does not start, remove the battery and contact Consumer Care.

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How do I pair my phone to my Vuse Ultra device?

Download the MyVuse App by scanning the QR code on your Vuse Ultra screen, packaging or visiting the Vuse website.​

To pair your Vuse Ultra to the MyVuse App, click the Menu button five times in 2.5 seconds. The Vuse Ultra screen will display the Bluetooth icon and the device name. Simply follow the instructions on the MyVuse App to get started.​

Is my device turned off when I’m not puffing?

When not puffing, charging or responding to button presses the Vuse Ultra screen is off and the device is using minimal power. You do not need to lock or remove the battery to conserve power, and we do not recommend removing the battery during normal use as it could become damaged.​

How do I pair my phone to my Vuse Ultra device?

Download the MyVuse App by scanning the QR code on your Vuse Ultra screen, packaging or visiting the Vuse website.​

To pair your Vuse Ultra to the MyVuse App, click the Menu button five times in 2.5 seconds. The Vuse Ultra screen will display the Bluetooth icon and the device name. Simply follow the instructions on the MyVuse App to get started.​

What is Auto-Lock?

In the MyVuse App you can enable the Auto-lock feature. The Auto-lock feature will lock your device when the device is not within range of your phone and after a certain period of time.

Why does my device keep going into pairing mode?

When the Menu button is pressed five times within 2.5s the device will go into pairing mode. If checking the device status, press the button more slowly to select between battery level and liquid information to avoid starting pairing mode. If locking/unlocking the device only press three times in 2.5s.​

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What's the difference between a Vuse Pod and a Vuse Ultra Pod?

Vuse Ultra Pods contain a pod chip, that allows your Vuse Ultra device to read data about the pod. It works in the same way as a Vuse Pod and has a silver-coloured logo on the pod for easy identification.

When do I change my Vuse Ultra pod?

When the pod stops producing vapour and the device still has battery charge, or when the taste or quality of the vapour deteriorates.

What does pod recognition mean?

Vuse Ultra pods contain a data chip that the Vuse Ultra device can read. The chip contains information on the pod liquid and manufacturing that is then displayed on the device screen and in the My Vuse App.

Why has my pod not been recognised?

The pod or device may be faulty, or the pod inserted too quickly. Remove the pod and ensure the pod and device are clean and free of liquid, alternatively try another Vuse pod from a reputable supplier or Vuse website.

How do I check my Liquid Level?

You can check your liquid level when using Ultra pods in the Ultra device by clicking the Menu button twice (one click for battery level, then click for liquid level). Alternatively, you can simply remove the pod from device to see the liquid remaining in pod.

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How do I use my Vuse Ultra device?

When you first take the device out of the box, insert the battery into the bottom of the device. The VUSE logo on the battery should be facing up and the battery will click into place. Once inserted, the device will start and show the welcome message on the screen.

It is recommended that you charge your device before first use, using the charging cable provided.

Simply insert a Vuse Ultra Pod or Vuse Pod into the top of the device, the pod will be held in by magnets and the device will show that the pod is recognized. You can then simply puff on the pod.

For information on charging the device or trouble-shooting – please see later sections.

Where do I find the battery for Vuse Ultra?

The battery for your Vuse Ultra is provided in the box, underneath the device and instructions for use leaflet. If the battery appears damaged, do not use it and contact Consumer Care. Only use the battery provided with your Vuse Ultra device.

What do I do if the battery comes out of the device?

We recommend you don’t remove the battery during normal use of the device to avoid damage to the battery, however, if the battery accidentally comes out of the device, check it for obvious damage before inserting it back into the device.

I inserted the battery correctly, but the device is not working?

If the battery does not appear damaged, try charging your device. If the device still does not start, remove the battery and contact Consumer Care.

Can I use Vuse Pods with Vuse Ultra device?

You can use Vuse Pods or Vuse Ultra Pods with the Ultra device. However, only Vuse Ultra pods allow the Vuse Ultra device to display the liquid level, flavour and nicotine strength of your pod, in addition Ultra pods allow you to explore your pod flavour usage further in the MyVuse App.

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