How do I use my Vuse Ultra device?

When you first take the device out of the box, insert the battery into the bottom of the device. The VUSE logo on the battery should be facing up and the battery will click into place. Once inserted, the device will start and show the welcome message on the screen.

It is recommended that you charge your device before first use, using the charging cable provided.

Simply insert a Vuse Ultra Pod or Vuse Pod into the top of the device, the pod will be held in by magnets and the device will show that the pod is recognized. You can then simply puff on the pod.

For information on charging the device or trouble-shooting – please see later sections.

Where do I find the battery for Vuse Ultra?

The battery for your Vuse Ultra is provided in the box, underneath the device and instructions for use leaflet. If the battery appears damaged, do not use it and contact Consumer Care. Only use the battery provided with your Vuse Ultra device.

What do I do if the battery comes out of the device?

We recommend you don’t remove the battery during normal use of the device to avoid damage to the battery, however, if the battery accidentally comes out of the device, check it for obvious damage before inserting it back into the device.

I inserted the battery correctly, but the device is not working?

If the battery does not appear damaged, try charging your device. If the device still does not start, remove the battery and contact Consumer Care.

Can I use Vuse Pods with Vuse Ultra device?

You can use Vuse Pods or Vuse Ultra Pods with the Ultra device. However, only Vuse Ultra pods allow the Vuse Ultra device to display the liquid level, flavour and nicotine strength of your pod, in addition Ultra pods allow you to explore your pod flavour usage further in the MyVuse App.

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How do I use Vuse Pro?

For information on how to use your Vuse Pro, including step-by-step instructions, please refer to our Vuse Pro user guide.

How can I tell if it is time to charge my Vuse Pro?

When the white LED flashes ten times, it is time to charge your device. Your Vuse Pro battery may run out before the Vuse ePod is finished, so don't automatically discard the pod when charging the device.

How do I charge my Vuse Pro 2 device?

Using the charging cable provided, connect this to the base of your epod device and the other connection to a CE-certified plug with an output of 5v 1.0amp or from a USB port of a laptop or PC. Do not charge your device from a portable charging pack, TV or other audio/video equipment, games console or USB port built into a plug socket.

How do I know if my Vuse Pro is charging?

When your VUSE Pro is charging, the LED on the device will flash white. When your device LED turns solid white, your device is 80% charged. When your device LED switches off, your device is fully charged.

My Vuse Pro Device will not charge

Using a dry cloth, clean the connectors on the device's base and the charging cable (ensure the charging cable is not connected to a power source). Then connect the charging cable to the device and connect the charging cable to a CE-certified plug with an output of 5v 1.0amp or a laptop or PC. If you do not see a light on your device, contact our Customer Care Team at 0800 133 7350 or info.uk@vuse.com for further assistance.

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What is Vuse Reload?

Vuse Reload is our latest reusable vape device, designed to deliver a simply better vaping experience. It pairs seamlessly with our Extra Intense pods, featuring advanced FlavourFlow™ technology for rich, consistent flavour and VapourBoost™ Mode for personalised vapour control. With easy-swap pods, a sleek rechargeable design, and everything you need in one package, Vuse Reload is ready when you are.

Can I use the Vuse Reload straight after purchase?

Yes, the Vuse Reload Ready-to-Vape kit includes a pre-filled Vuse pod and a pre-charged device, so you can start vaping right after unboxing. There’s no need to fill the pod or charge the battery before use - just remove the packaging and you’re good to go.

How many puffs can I get from a Vuse Reload pod?

Each Vuse Reload pod can deliver up to 1000 puffs* per pod, based on laboratory testing of newly manufactured pods used with a Vuse Reload device. This testing was conducted at a puff duration of one second using the low power setting. Actual puff count may vary depending on your power setting and individual usage behaviour.

*Up to 1000 puffs per pod. Based on laboratory testing of newly manufactured pods in a Vuse Go Reload 1000 (including recharging) at a puff duration of one second and may vary depending on individual usage behaviour. For further information see: Puff Count

Is the Vuse Reload device reusable?

Yes, the Vuse Reload is ready to use and designed for reuse . Our Vuse Reload Pen device features a built-in 360mAh battery, while the Vuse Reload Box device includes a 530mAh battery, allowing you to continue enjoying your vaping experience by replacing the pod with a new one from the available flavour range.

Does the Vuse Reload have a removable battery?

Yes, the Vuse Reload includes a removable battery. You can remove the battery by lifting the lid on the device battery module. This feature is purely to allow you to safely dispose of the device and battery at the end of its life.

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Can I use Vuse Pods with Vuse Ultra device?

You can use Vuse Pods or Vuse Ultra Pods with the Ultra device. However, only Vuse Ultra pods allow the Vuse Ultra device to display the liquid level, flavour and nicotine strength of your pod, in addition Ultra pods allow you to explore your pod flavour usage further in the MyVuse App.

What type of battery cell is in my Vuse Ultra?

Vuse Ultra contains a lithium-ion polymer rechargeable battery. Only use the battery provided with your Vuse Ultra device.

How do I know when I need to charge my Vuse Ultra?

You can check your battery level at any point by clicking the Menu button or checking it in the App. When your battery level reaches 30% and then 10% the device will vibrate to remind you to charge.

When your battery level is very low you will no longer be able to puff until you charge your device. When the battery level is close to 0% the device will shut down, and the screen will not respond until you charge the device.

Does the screen drain my battery?

The screen uses a small amount of power compared to power required to produce vapour. When not in use the device uses minimal power.

Can I put my Vuse Ultra into Low Power mode?

Yes, if you connect your device to the MyVuse App, you can set up and turn on Low Power mode.

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