Vuse Disposable FAQS
Can I charge the Vuse Go?Can I charge the Vuse Go?
Each Vuse Go disposable will deliver up to 500 puffs before battery depletion as measured in laboratory testing. However, this may vary depending on individual usage behaviour. The battery is designed to run out of charge before the eliquid is exhausted to help prevent burnt taste/dry puffs.
How long do they last/how many Puffs
Each Vuse Go disposable will deliver up to 500 puffs before battery depletion as measured in laboratory testing. However, this may vary depending on individual usage behaviour.
What are the device specifications?
107.95mm (length) x 15mm (deep) x 15mm (width).
My Vuse Go is not working
Each Vuse Go disposable will deliver up to 500 puffs before battery depletion as measured in laboratory testing. However, this may vary depending on individual usage behaviour. The battery is designed to run out of charge before the eliquid is exhausted to help prevent burnt taste/dry puffs. - If you are experiencing any problems with usage, please contact our Vuse Care team, via our online chat, or reach out to them at email@example.com or you can call us on 021 0018511.
What are the Flavour options for Vuse Go?
You can find the Vuse Go flavours in our Vuse Go Range
There is no vapor coming from my Vuse Go
This could be one of several, reasons:
- Your Vuse Go may have run out of charge. You may responsible dispose of it.
- Dirt might be blocking the mouthpiece. Clean it with a dry cloth.
If your Vuse Go is not working in the way that you expected and you have tried the suggested remedial action (cleaning), please contact the Vuse Care team, via our online chat, or reach out to them at firstname.lastname@example.org or you can call us on 021 0018511.
How do I look after /How do i use my Vuse Go ?
Follow the instructions on the leaflet that came with your Vuse Go. They include but are not limited to the below.
- Store your Vuse Go between 0–35°C
- Do not drag, crush, pierce, incinerate or immerse the device in water, keep Vuse product dry
- Never leave in direct sunlight or near heat sources
- Do not use around flammable liquids or gases
How do I clean my Vuse Go?
Use a dry cloth. Alternatively, you can use an anti-bacterial wipes to clean the mouthpiece and allow the mouthpiece to dry before use.
What does puff count mean?
Puff count, for example “Up to 950 puffs per pod”, gives an indication of how many puffs a product will deliver, based on testing of the products at a set puff size. For non-rechargeable closed system products, such as Vuse Go, this is based on the number of puffs the product will deliver during its life, until the product no longer delivers a vapour. For rechargeable closed system products, such as Vuse ePod, this is based on the number of puffs the e-liquid [pod/cartridge] will deliver until the eliquid runs out.
How do we determine the puff count?
Puff count is determined by testing the product on a vaping aerosol collection machine (puffing engine). This machine is capable of carrying out 1000s of puffs that are identical. The puffing engine is programmed to puff the product according to set puffing parameters, one of these being the length of time for each puff (puff duration). The counting of the puffs stops at the point that the weight of aerosol produced per puff drops significantly. The final puff count is based on the average of the 5 samples tested.
How is the puff duration set?
Each user of the product will have different patterns of use throughout the day and compared to other users of the product. This is an important factor to consider when setting the duration of the puff for testing. Considering this wide range of use patterns we carry out testing and report 2 different puff count figures that cover a representative range of puff durations based on product use.1. A consumer experience puff count that more closely reflects a proportion of consumer usage behaviours.2. A puff count based on the ISO 207681 vapour puffing regime standard (3 seconds).Consumer puffing behaviour insights show that a 3 second puff duration is an over-estimate of puffing duration for the majority of users of non-rechargeable and rechargeable closed system products. To support consumer navigation of the products available, therefore, the consumer experience puff count on our packs is based on a 1 second puff duration testing regime and considers other potentially relevant factors. We will continue to use the ISO 207681 vapour puffing regime standard for scientific studies and regulatory submissions. As described above this puff count is based on laboratory testing and may vary depending on individual usage behaviours.
International Organisation for Standardisation, 2018. Vapour products – Routine analytical vaping machine –Definitions and standard conditions. ISO 20768:2018.
|The 2 different puff counts for Vuse products are as follows: Vuse Product||Consumer experience puff count (number of puffs)||ISO 207681 vapour puffing regime standard (number of puffs)|
|Vuse Go (v501)||500||170|
|Vuse Go (v502)||600||190|
|Vuse Go Max||1500||480|
|Vuse ePod/ePod 2||950||250|