You have a number of rights in relation to your information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. We will endeavour to respond to you as soon as is reasonably practicable and in any event within any time limits stipulated by law. In some instances, we may be able to charge a fee for responding to your request and will advise you of this and any applicable amount prior to responding.
You should be aware that certain information is exempt from the right of access. This may include information which identifies other individuals, or information which is subject to legal privilege.
You should also be aware that in some instances, if you do not provide information or you exercise any rights regarding the deletion or restriction of your information or object to the processing of your information or withdraw consent, we may not be able to process your order for products sold via the Website, process your job application or engage you as a supplier.
Right to object
This right enables you to object to us processing your personal information for direct marketing purposes or where we have relied on the justification that our processing protects your legitimate interest or our own or a third party’s legitimate interest. If you wish to exercise this right, you must submit your request in the prescribed form (Form 1 of the Regulations to POPI) to the email address stated below.
Right to withdraw consent
Where we have obtained your consent to process your personal information for certain activities (for example, for marketing), you may withdraw this consent at any time and we will cease to use your data for that purpose unless we consider that there is an alternative legal basis to justify our continued processing of your data for this purpose, in which case we will inform you of this condition. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
To withdraw your consent to marketing communications, please use the unsubscribe tool in the relevant communication or update your preferences in the account section on the Website.
Right of access (Data Subject Access Requests)
You may ask us for a copy of the information we hold about you at any time, and request us to modify, update or delete such information. Where we are legally permitted to do so, we may refuse your request. If we refuse your request we will always tell you the reasons for doing so.
If you would like to request access to your information, it would assist us with dealing with your request if you could use the subject heading ‘Data Subject Access Request’. You are also required under the Promotion of Access to Information Act to submit your request in the prescribe Form 2 of the Regulations thereto.
Right to correction, destruction and/or deletion
You have the right to request the correction or deletion of your personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully. You furthermore have the right to request that we delete or destroy personal information that is no longer necessary for us to retain.
If you wish to rectify, erase or restrict the processing of your personal information exercise any of these rights, you must submit your request in the prescribed form (Form 2 of the Regulations to POPI) to please contact us at the email address stated below.
We would only be entitled to refuse to comply with your request in limited circumstances and we will always tell you our reason for doing so.
When complying with a valid request we will take all reasonably practicable steps to delete the relevant data.
Right to rectification
You have the right to request that we rectify any inaccurate or incomplete personal information that we hold about you. If we have shared this personal information with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. You may also request details of the third parties that we have disclosed the inaccurate or incomplete personal information to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.
You can access and update certain parts of your information by logging into your account on the Website.
Right to complain
You have the right to lodge a complaint with the Information Regulator. You can contact them in the following ways:
The Information Regulator (South Africa)
316 Thabo Sehume Street,
Tel: 012 406 4818
Fax: 086 500 3351
How to exercise your rights
If you would like to exercise any of these rights, please contact us on the details provided under How to contact us. Please note that we may keep a record of your communications to help us resolve any issues that you raise.