Frequently Asked Questions
Select a product category to discover frequently asked questions
What do I need to know about recycling of Vuse products?
The symbol for disposal of electronics, which you find on the packaging of electronic products, means that these products must not be discarded with other household products. They must be recycled according to the local scheme for electrical products, which will be advised by the local authorities.
How should I carry my device on passenger aircrafts?
The European Aviation Safety Agency’s (EASA) guidelines direct passengers who are packing their (insert Vuse device) in checked luggage to ensure their device is “completely switched off and effectively protected from accidental activation”. Passengers must also ensure their devices aren’t in the same bag as flammable materials, including perfumes.
However, the International Civil Aviation Organisation (ICAO) has banned the transportation of vaping devices in checked luggage altogether and 191 countries use ICAO guidelines to make their flight laws.
To stay the right side of both regulations, you should carry your device in your hand luggage, ensure it is completely switched off (and packed in a way that will prevent it from accidentally switching on), and not in the same bag as any flammable items. You should also remember that your Vuse eLiquids and flavour cartridges count as liquids when you are passing through security.
How Do I Charge My Vuse product?
To avoid risk of fire, injury and/or damage to your Vuse product or other property, only charge your Vuse device with the equipment provided in your kit, or with compatible charging accessories. E-cigarettes should NOT be charged using the USB ports of televisions, or other audio-visual equipment that is not specifically designed for the purposes of charging lithium ion cells.
How do electronic cigarettes work?
An electronic heating element is activated when the user draws air through the device. This vaporises the liquid formulation (often referred to as the eLiquid) and the vapour condenses to form an aerosol, which is inhaled and exhaled.
Can anyone use Vuse e-cigarettes?
Vuse e-cigarettes are designed for adult smokers and adult users of nicotine products.
They're not suitable for: people under the age of 18; people who are allergic/sensitive to nicotine; pregnant or breast-feeding women; people who should avoid tobacco or nicotine products for medical reasons; people with an unstable heart condition, severe hypertension or diabetes. Keep Vuse products out of reach of children and pets.
What is an electronic cigarette?
E-cigarettes are battery powered electronic devices for adults, which hold a liquid that contains nicotine. There is no combustion so the user inhales the liquid's vapour, rather than smoke. Although the nicotine is derived from tobacco, e-cigarettes do not contain tobacco.
What are the dimensions of the ePod?
The overall dimensions of the Vuse ePod (with the cartridge inserted to the device) are: 103.2 mm (length) x 10.5mm (deep) x 19.1mm (width).
How long does am ePod cartridge last (puffs)?
Each Vuse ePod cartridge delivers approximately 275 puffs in laboratory testing. However, the number of puffs will depend on your vaping behavior.
Why is Vuse ePod so light?
Vuse ePod has been ergonomically designed to feel comfortable in the hand and weighs only 23 grams.
My Vuse ePod has turned itself off. Why?
There could be several reasons, all of which are designed for either safety, or to save battery:
- If the device is activated (puffed) for longer than 5 seconds, Vuse ePod will automatically shut down.
- Your Vuse ePod battery has run out of charge, you need to place it on charge
I have charged my Vuse ePod, how long will it last?
A fully charged ePod devise should last approximately 200 puffs but this will depend on your usage/vaping behavior.
Are there variable wattage settings?
No, the power on Vuse ePod has been optimally set for you.
My Vuse ePod is not producing any vapour. Why?
There could be several reasons, all of which are designed for either safety reasons or to save battery charge:
- If the device is being puffed for longer than 5 seconds in one go, Vuse ePod will stop producing vapour.
- Your Vuse ePod battery has run out of charge, you need to place it on charge.
It could be time to change your Vuse ePod cartridge.
- There may be dirt accumulating that may affect connectivity between the device and the cartridge. You can clean the Vuse ePod with a dry cloth.
When to change your Vuse ePod cartridge?
It is time to change your Vuse ePod cartridge when:
- Your Vuse ePod stops producing vapour.
- You notice deterioration in the taste or quality of the vapour.
How much nicotine does a Vuse ePod cartridge contain?
Each Vuse ePod cartridge contains 1.9ml eLiquid and contains 18mg/ml of nicotine, which is 34.2mg/cartridge.
Can I refill the Vuse ePod cartridge?
No, the Vuse ePod cartridge is not designed for refilling.
Does it affect the flavour if I don’t use a cartridge for some time, say 6-8 weeks?
As long as the cartridge is still in its packaging - no problem. If you have already removed the cartridge from the pack, the taste intensity can be slightly affected.
Can I switch flavours without finishing the cartridge?
Yes, the no-spill design of the Vuse ePod cartridges means you can remove it very easily and quickly to change flavours.
Are the Vuse ePod cartridges available in different nicotine strengths?
Our cartridges are available in nicotine strength 18 mg / ml. Please visit eLiquids page to find out about our entire range of flavours.
How many ml of eLiquid does a Vuse ePod cartridge contain?
Each Vuse ePod cartridge contains 1.9ml eLiquid.
What are the ingredients of the Vuse ePod cartridges?
Propylene glycol (PG), glycerol (VG), water, nicotine and carefully selected flavourings formulated specifically for the Vuse ePod device.
Are your Vuse ePod cartridges propylene glycol (PG) or glycerol (VG) based?
The Vuse ePod cartridge contains both.
How will I clean the Vuse ePod?
You should only clean the Vuse ePod with a dry cloth. You should always ensure that no moisture gets near the battery. Additionally, you can use wet wipes to clean off any dirt from the mouthpiece.
How do I maintain my Vuse ePod?
To get the most from your Vuse ePod, please follow the instructions for use as stated on the information leaflet:
- Only charge your Vuse ePod with the charging accessories provided in the starter kit or Vuse charging accessories.
- Only use your Vuse ePod with Vuse ePod cartridges.
- Keep your Vuse ePod, charging accessories and cartridges dry when in storage and during use, as precipitation, humidity or moisture can damage your device’s electronics.
The recommended storage temperature for Vuse products is between 0 and 25°C.
Does the LED light appear when I was taking a puff?
- When the Vuse ePod is activated, the green LED will appear.
- When your puff ends, the green LED will gradually disappear.
What does it mean when the light of my Vuse ePod flashes 3 times?
The device has a short-circuit protection function: during activation, if the device short circuits, the LED light on the device will flash 3 times and the device will shut down.
What does it mean when the light of my Vuse ePod flashes 10 times?
When the green LED flashes 10 times, it is time to charge your device.
How do I use my Vuse ePod?
Insert your Vuse ePod cartridge into the Vuse ePod device and simply puff to start your vaping experience.
How do I charge my Vuse ePod?
- To charge your Vuse ePod, place the device into the magnetic USB charging cable supplied with your Vuse ePod kit.
- Connect the other end of the USB charging cable to the USB port of a computer.
- When charging, the green LED on the Vuse ePod will appear. When the LED disappears, the Vuse ePod is fully charged and the magnetic USB charging cable should be disconnected.
- It should take about 80 mins to fully charge your Vuse ePod device.
- To avoid the risk of fire, injury and/ or damage to your Vuse ePod or other property, only charge your Vuse ePod with the equipment provided in your Vuse ePod kit or with compatible Vuse charging accessories.
- Never leave your device unattended while it is charging.
- Rating input of magnetic USB charging cable: 5VDC, 450mA.
- This product should only be connected to a safety extra-low voltage (SELV) circuit rated at 5VDC, 1A.
- Using an AC adaptor with a current output lower than this will result in a slower charge time.
- The magnetic USB charging cable will automatically stop charging your Vuse ePod device after a period of 3 hours.
Can Vuse ePod be recycled?
Your Vuse ePod is designed and manufactured with high quality materials and components, which can be recycled and reused. Electrical goods and batteries should not be disposed of as part of regular household waste and should be separately collected for recovery and recycling. We are committed to minimising the impact Vuse products have on the environment.
How will I be able to tell when to charge my Vuse ePod?
When the green LED flashes 10 times, it is time to charge your device. Your Vuse ePod device may run out of charge before the Vuse ePod cartridge is finished, so don’t automatically discard the cartridge when charging the device.
What does it mean if the LED indicator remains lit while charging?
When charging, the green LED on the Vuse ePod will appear, then disappear when it is fully charged.
What does it mean if the LED indicator appears when charging and then disappears?
When charging, the green LED on the Vuse ePod will appear. When the LED disappears, the Vuse ePod is fully charged and the magnetic USB charging cable should be disconnected.
Is it safe to leave my Vuse ePod charging over night?
Although your Vuse ePod has many security features, we do not recommend charging the device overnight. Please note that loading your ePod should take no longer than 80 minutes.
What should I do if I notice eLiquid in my device or on the outside of the cap?
Use a clean paper towel to gently wipe the eLiquid and clean the device or cartridge. Do not push or poke any hard objects inside the device or cartridge, especially onto the contacts, as it might damage them and stop the device from working. If after wiping clean the issue persists, please call Vuse Care line: 0800 11689.
What should I do if I notice leakage when using my Vuse ePod?
Due to the leak-proof design of our Vuse ePod cartridges, no eLiquid should normally leak out.
If you do see leakage, use a clean paper towel to gently wipe the eLiquid and clean the device or cartridge.
Do not push or poke any hard objects inside the device or cartridge, especially onto the contacts, as it might damage them and stop the device from working.
Other tips for reducing leakage:
- Puff gently on your ePod.
- Avoid blowing into your cartridge.
- Avoid using cartridges that have been left out of the packaging for prolonged periods.
If after following these tips, the issue persists, please call Vuse Care line: 0800 11689.
I put my Vuse ePod aside, how do I know if it's on or off?
Vuse ePod is activated by puffing. When the Vuse ePod is activated, the green LED will appear. When your puff ends, the green LED will gradually disappear.
Where are the eLiquids made for the Vuse ePod cartridges?
The Vuse ePod eLiquids are made in the USA.
Does the Vuse ePod come ready charged?
Vuse ePod comes partly charged but we recommend you fully charge your pack before first use (approximately 80 minutes.)
What is the battery power of the ePod in mAh?
The Vuse ePod device contains a Lithium-Ion polymer rechargeable battery with a nominal electrical charge capacity of 350 mAh.
What type of battery cell is in my Vuse ePod?
Vuse ePod contains a lithium-ion polymer rechargeable battery.
Why do I need to wait between filling the clearomiser for the first time and vaping?
Five minutes are required for the wick (within the atomiser) to be properly saturated by the eLiquid. This will ensure that sufficient eLiquid is being drawn up into the wick and ensure that you will experience optimum taste and quality vapour from your eTank Pro 2. Do not activate the coil, prior to ensuring that the wick is fully saturated, as this could burn the cotton wick and cause a loss of performance of your device.
Why do I need to replace the atomiser?
The efficiency of the atomiser will deteriorate over time, depending on your personal vaping behaviour. It is recommended that you change your atomiser about every 2-4 weeks.
How do I know when to change the atomiser?
It is recommended that you change your atomiser about every 2-4 weeks depending on your vaping behaviour.
You should also replace your atomiser if you notice any deterioration in the taste or quality of the vapour from your Vuse eTank Pro 2. If the atomiser head should ever be flooded, you should clean your clearomiser and replace the atomiser head.
Is it possible to use another e-Liquids from another brand?
Each Vuse e-liquid has been developed specifically for the eTank Vuse to ensure optimal performance. Our specialists have carried out extensive toxicological tests with eTank to guarantee you the best performance. On the other hand, we can not guarantee you the same performance with e-liquids from other brands.
What should I do if I use e-Liquid into the central tube?
The eTank has been designed so that the e-liquid is not easily introduced into the central tube during charging. If this happens, the clearomizer may not work properly and will need to be replaced.
Is it possible to remove the lithium-ion battery from the device, or replace it?
No, the lithium-ion battery that is held within your eTank Pro 2 device cannot be removed or replaced.
How long will my eTank Pro 2 last?
A well maintained, regularly used eTank Pro 2 device should last at least 9 months, before the battery efficiency begins to deteriorate (after repeated charge/discharge cycles, Lithium-ion batteries start to lose charge capacity, but this will depend on your personal vaping behaviour). Keeping your eTank Pro 2 battery charged will help to maintain the battery life.
What capacity is the Vuse ePen battery?
The Vuse ePen device contains a Lithium-Ion Polymer battery with a nominal electrical charge capacity of 650 mAh.
How many ml of eLiquid does a Vuse ePen cartridge hold?
Each Vuse ePen cartridge holds 2ml eLiquid.
What are the ingredients of your Vuse ePen cartridges?
Propylene glycol (PG), glycerol (VG), water, nicotine and carefully selected flavourings formulated specifically for the Vuse ePen device to offer a satisfying vapour experience.
Can I refill the Vuse ePen cartridge?
No, the Vuse ePen cartridge is not designed for refilling.
How long does a Vuse ePen cartridge last (puffs)?
Each Vuse ePen cartridge delivers over 200 puffs in laboratory testing. But the number of puffs depends upon your vaping behaviour.
I have opened my starter kit but cannot find the USB charging cable?
Please pull out the formed plastic tray and on the underside, you will find the USB cable.
How to charge your Vuse ePen?
To charge your Vuse ePen, attach the supplied USB charging cable to the micro USB port on the base of the Vuse ePen.
Connect the other end of the USB charging cable to the USB port of a computer or use a compatible Vuse wall or car charger.
When charging, the LED on the Vuse ePen will show the following indicator light, depending on its current battery charge level.
Pulsing Red: Your battery is less than 10% charged or empty.
Solid Red: Your battery charge level is between near empty and approximately three quarters charged. We advise that you keep on charge.
Solid Green: Your battery is almost fully charged, only a short time to wait, or you can disconnect the USB cable and enjoy vaping your Vuse ePen.
Fully charged: When your Vuse ePen has reached full charge, it will switch off. You can disconnect the USB cable, switch it on with three rapid clicks of the button and enjoy vaping your Vuse ePen.
What are the dimensions of the ePen?
The overall dimensions of the Vuse ePen (with the pod inserted to the device) are: 123 mm (length) x 18mm (deep) x 27mm (width).
How do I look after my Vuse ePen?
To get the most from your Vuse ePen, please follow the instructions for use as stated on the information leaflet:
- Only charge your Vuse ePen with the charging accessories provided in the starter kit or Vuse charging accessories
- Only use your Vuse ePen with Vuse ePen cartridges
- Keep your Vuse ePen, charging accessories and pods dry when in storage and during use, as precipitation, humidity or moisture can damage your devices electronics
The recommended storage temperature for Vuse products is between 0-25°C. Your Vuse ePen is only suitable for operation between 0-40°C. If your device is operated outside of this temperature range it may get damaged or stop working.
How will I clean the Vuse ePen if it gets dirty?
You can clean the Vuse ePen with a dry cloth because you should always ensure you avoid getting any liquid near the battery. Additionally, you can use wet wipes such as anti-bacterial or baby wipes to clean off any dirt from the tip.
My Vuse ePen has turned itself off, why?
There could be several reasons, all of which are designed for either safety reasons or to save battery charge:
- After 10 minutes of inactivity Vuse ePen will automatically shut down.
- If the button is pressed down for longer than 8 seconds Vuse ePen will automatically shut down. This is a safety feature in case of accidental activation for instance in your pocket.
- Your Vuse ePen battery has run out of charge, you need to place it on charge.
What happens if my ePen breaks?
If your ePen device is shown to be faulty within 12 months of purchase, we will replace it subject to our terms and conditions. Vuse retains the right to repair/replace any products at our discretion during this warranty period.
How long will my Vuse ePen last?
A well maintained, regularly used Vuse ePen device should last at least 12 months, before the battery efficiency begins to deteriorate (after repeated charge/discharge cycles, Lithium-ion batteries start to lose charge capacity, but this will depend on your personal vaping behaviour). Keeping your Vuse ePen battery charged will help to maintain the battery life.
When to change your Vuse ePen cartridge?
It is time to change your Vuse ePen cartridge when:
- Your Vuse ePen stops producing vapour
- You notice deterioration in the taste or quality of the vapour
- The indicator light flashes white five times during puffing. This indicates when Vuse ePen is producing dry puffs that are a clear sign that the pod has run out of liquid and should be replaced.
Are your Vuse ePen caps VG or PG based?
The Vuse ePen cartridge contain both. We have learned that there has to be a balance of VG to PG to produce a balanced vapour (in terms of mouth feel/ mouthful of vapour and visible exhaled vapour).
Where is the eLiquid inside the Vuse ePen cartridges made?
Vuse ePen eLiquid is made in the UK.
How many Vuse ePen cartridges do you get in each refill pack?
Each Vuse ePen refill pack contains 2 Vuse ePen cartridges.
Will the flavour deteriorate if I don’t use a pod for some time, say 6-8 weeks?
If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.
Can I switch flavours without finishing the cartridge?
Yes, the no-spill design of the Vuse ePen cartridges means you can remove it very easily and quickly to change flavours.
Will I ever need a replacement Vuse ePen device?
Replacement will depend on your usage patterns. Your Vuse ePen device should last for about 300 full charge/discharge cycles, before the battery efficiency begins to deteriorate (after repeated charge/discharge cycles, Lithium-ion batteries start to lose charge capacity, but this will depend on your personal vaping behaviour). After this period the Vuse ePen device can still be used but it may require charging more frequently. Keeping your Vuse ePen battery charged will help to maintain the battery life.
How long does it take to fully charge the Vuse ePen?
It takes approximately 2h to fully charge your Vuse ePen battery from flat.
Your Vuse ePen battery may run out of charge before the Vuse ePen pod is finished so don’t automatically discard the pod when charging the battery as there may still be eLiquid in it.
The device will automatically stop charging your Vuse ePen battery after a period of approximately 3 hours.
The device has an overvoltage, an overcurrent, a short circuit protection and over discharge protection function.
- To switch on your Vuse ePen, rapidly click the double arrow button three times.
- To begin your vaping experience, press the button and hold it down whilst inhaling.
Is the Red LED flashing?
If you observe the red LED flashing, this could be indicating a warning such as low battery, or a puff time-out. If the red LED carries on flashing after waiting for ten seconds and switching back on and/or charging your Vuse ePen device, please contact 080011689.
Is the Red LED flashing eight times during Vaping?
If the LED indicator flashes eight times quickly and shuts down, this is a safety feature to limit the longest draw (vape) to 8 seconds after which the device shuts down. Switch it on with three rapid clicks of the button.
Is the White LED flashing five times during Vaping?
If the LED indicator flashes five times quickly and shuts down, this is to signal that your Vuse ePen is producing dry puffs, typical when the cartridge has run out of liquid and should be replaced with a new Vuse ePen pod before switching on and vaping.
Is the White LED flashing ten times?
If left inactive (no button press) for 10 minutes the LED will flash ten times and shut down to preserve battery life. To turn back on with three rapid clicks of the button.
Does the Vuse ePen come ready charged?
Vuse ePen comes partly charged but we recommend you fully charge your pack before first use (approximately 2 hours).
The battery is only partly charged because we want you to have a brand-new battery when you get your new Vuse ePen. For optimal performance, your Vuse ePen should be fully charged before first use.
Please refer to the user guide in your starter pack.
Why do I have to click the Vuse ePen button 3 times to get it to start?
We have designed in the need to click one of the buttons 3 times rapidly for two reasons - to ensure your ePen doesn’t turn itself on while it’s in your pocket or bag for example, and as a way to enhance child safety.
If I’ve put ePen down, how do I know if it’s on or off?
If you press the button and the light comes on, it’s on. If the light won’t come on, it’s off, and you will need to press the button three times rapidly. If that doesn’t work, the battery may have run out of charge and you will need to recharge it.
Is it safe to leave my Vuse ePen charging over night?
Although your Vuse ePen has several safety features, we advise against leaving it to charge whilst unattended or overnight. Please note that charging should only take about 2 hours.
Could my Vuse ePen catch fire, explode, give an electric shock?
Be assured, we have designed ePen with multiple layers of safety features. Over-voltage is included to avoid you get shocked from our devices. Over-heating and over temperature protection are included to prevent the devices catching fire or exploding, and a timed cut-off is to prevent overcharge our devices.
Note: Neither ePen nor any other e-cigarette should be charged near compressed gases e.g. Oxygen.
What should I do if I notice my ePen is leaking?
Small droplets of liquid occasionally escaping from your ePen cartridges is not uncommon during use. If your ePen cartridge produces a droplet of liquid, you can continue to use it, simply wipe off the liquid before continuing.
Droplets can appear when liquid or condensation is pulled up the air path due to the reasons on the right and can be resolved with the corresponding solution. Do not push or poke any hard objects inside the device or pod, especially through the 2 holes, as it might damage and stop the device from working. If after wiping clean the issue persists, please call Vuse Care line for help and advice.
Reason for leakage
Puffing aggressively on the cartridge.
Returning to puff on a cartridge that has been left for a day or more outside of its protective packaging.
Puffing vapour back down the mouthpiece.
Try puffing more gently.
Occasionally liquid will come out on the first puff(s), but will return to normal operation from then on.
Try exhaling away from the mouthpiece.
What is Vuse Go?
Vuse Go is a disposable vape designed for on the go moments. Vuse Go is non-rechargeable device containing a non-replaceable lithium-ion polymer battery. Each device is designed for single use, and provides up to 500 puffs*. You should not attempt to refill as this may lead to leakage and damage your device.
*Based on laboratory testing of newly manufactured product and may vary depending on individuals usage behaviour.
Do I need to charge my Vuse GO?
No, Vuse Go is a disposable device and is not rechargeable. Each Vuse Go disposable will deliver up to 500 puffs before battery depletion as measured in laboratory testing of newly manufactured product. However, this may vary depending on individual usage behaviour.
Why is there no vapour coming from my Vuse GO?
It could be one of several, reasons:
- Your Vuse Go may have run out of charge. Please dispose of responsibly.
- Dirt might be blocking the mouthpiece. Clean it with a dry cloth.
- It's possible that the plastic protection cover has not been removed. Remove the cover
If your Vuse Go is not working in the way that you expected and you have tried the suggested remedial action (cleaning), please contact the Customer Care team.
How many puffs are in a disposable Vuse GO?
Each Vuse Go disposable can deliver up to 500 puffs before battery depletion*, however, this may vary depending on individual usage behaviour.
*as measured in laboratory testing of newly manufactured product.
What Vuse GO disposable vape flavours are available?
Vuse GO disposable vapes are available in eight flavours : Creamy Tobacco, Mint Ice, Mango Ice, Strawberry Ice, Blueberry Ice, Grape Ice, Berry Blend and Watermelon Ice so there is a flavour to suit different tastes.
Do Vuse GO disposable vapes have nicotine and what strengths are available?
Vuse Go disposable vapes come in 10mg/ml nicotine strengths.
Does my Vuse GO eliquid contain nicotine salts?
Yes, our Vuse GO eLiquids contain nicotine salts.
What are the product specifications of the Vuse GO?
The Vuse Go contains 2ml eLiquid and has a battery capacity of 370mAh.
Where can i find the traceability codes on the Vuse GO?
It can be found on, or around, the base of the device. Quote this code when contacting your Vuse Care team.
How do I look after my Vuse GO?
Follow the instructions on the leaflet that came with your Vuse Go. They include but are not limited to the below.
- Store your Vuse Go between 0–35°C
- Do not drag, crush, pierce, incinerate or immerse the device in water, keep Vuse product dry
- Never leave in direct sunlight or near heat sources
- Do not use around flammable liquids or gases.
How do I clean my Vuse GO?
Use a dry cloth. Alternatively, you can use an anti-bacterial wipes to clean the mouthpiece and allow the mouthpiece to dry before use.
Can I use the Vuse eLiquid in another e-Cigarette?
It is important to emphasis that our eLiquids should only be used with the Vuse open devices such as eTank pro. This is because we create optimum formulas, which are always tested with our devices for a balanced vape. All our eLiquids have been rigorously tested for quality and developed by both expert scientists and flavourists for a vape you can trust. We cannot give this kind of reassurance when our eLiquids are used with any other device.
What should I do if I spill the eLiquid on my skin?
Wash it off immediately with plenty of soap and water. If you feel unwell, please seek medical advice.
If I spill e-liquid, will it stain my clothes?
If the e-liquid has had time to be absorbed by the garment, it may leave a trace. It is recommended to clean the garment immediately with soap and water.
I can’t pour the eLiquid from the bottle, how do I do this?
You’ll find two pressure points on the side of the lid. Press these and lift the lid. To pour the e-liquid into the tank, gently squeeze each side of the bottle.
What should I do if my child swallows or inhales Vuse e-Liquid?
Contact your doctor or nearest medical center immediately, take the packaging of your e-cigarette and user manual instructions with you. Keep Vuse products out of reach of children.
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