What Happened?

The device detected an incompatible charging input that’s providing too much power.

How to Fix It:

1. Use the charging cable that came with your device.

2. Connect it to a power source rated 5V DC, 2.0A.

3. If the error continues, try a different compatible power source or contact our Consumer Care team  here

Helpful Tip:
Using the correct charger protects your device and ensures safe charging.

What Happened?

The device detected an incompatible charging input with insufficient power.

How to Fix It:

1. Use the charging cable that came with your device.

2. Connect it to a power source rated 5V DC, 2.0A.

3. If the issue persists, try another compatible power source or please contact our Consumer Care team here

Helpful Tip:
Ensure your power source meets the device’s required voltage and current levels to avoid charging errors.

What Happened?

The device has become too warm during use.

How to Fix It:

1. Stop using the device and allow it to cool down in a shaded, cool location.

2. Ensure the environment is within the optimal temperature range of 0-35°C.

3. Once the device is cool, try using it again.

4. If the issue persists, please contact our Consumer Care team here

Helpful Tip:
Avoid extended usage in hot environments or direct sunlight to prevent overheating.

What Happened?

There’s an issue with the pod you inserted.

How to Fix It:

1. Remove the pod and check if it’s damaged or if there’s liquid or debris on the connection points.

2. Wipe the device’s pod connection area with a clean, dry cloth.

3. Try using a new pod to see if the issue resolves.

4. If the issue continues, please contact our Consumer Care team here

Helpful Tip:
Always ensure your pods are stored properly and clean before use to avoid connection issues.

What Happened?

The device detected that the environment is too cold to charge safely.

How to Fix It:

1. Move the device to a warmer location within the optimal temperature range of 15-25°C.

.2. Wait for the device to adjust to the new temperature before charging again.

3. Still having trouble? Please contact our Consumer Care team here

Helpful Tip:
Avoid charging your device in extremely cold environments, as it may impact battery performance.

What Happened?

The device’s battery has overheated while charging.

How to Fix It:

1. Unplug the device and allow it to cool down.

2. Ensure the charging environment is within the recommended temperature range of 15-25°C.

3. Avoid charging the device in direct sunlight or near heat sources.

4. If the issue continues, please contact our Consumer Care team here

Helpful Tip:
Charge your device in a cool, dry place to prevent overheating and prolong battery life.

What Happened?

The device has stopped charging due to a problem with the charging input.

How to Fix It:

1. Check if the charging cable is securely connected to both the device and the power source.

2. Use the cable provided with the device, connected to a power source rated 5V DC, 2.0A.

3. If the error persists, please contact our Consumer Care team here

Helpful Tip:
Avoid using third-party cables or adapters to maintain proper device functionality.

What Happened?

The device has overheated due to excessive usage and requires a cooldown period.

How to Fix It:

1. Allow the device to cool down for a few minutes before using it again.

2. Check that the device is not exposed to direct sunlight or any heat sources.

3. Still having trouble? Please contact our Consumer Care team here

Helpful Tip:
To prevent overheating, avoid using the device continuously for extended periods and keep it stored in a cool, dry place. Avoid leaving it in direct sunlight, hot cars, or near heat sources.

What Happened?

The device has overheated due to excessive usage and requires a cooldown period.

How to Fix It:

1. Stop using the device and allow it to cool down.

2. Avoid taking long, frequent puffs during use to prevent overheating.

3. If the issue persists, please contact our Consumer Care team here

What Happened?

We couldn’t detect your battery level

How to Fix It:

Restart your device by pressing and holding the main button. Make sure the battery is charged and properly connected.

If the issue continues, please contact our Consumer Care team here

What Happened?

Your device’s sensor is having difficulty detecting airflow, which could be caused by dirt, debris, liquid or a minor fault in the system.

How to Fix It:

1. Remove the pod and check if the pod and device are clean.

2. Gently wipe the bottom and sides of the pod and the connection area on the device with a dry cloth.

3. Reinsert the pod securely and restart the device.

4. Still having trouble? Please contact our Consumer Care team here

Helpful Tip:
Always make sure your device is dry and avoid exhaling vapour back into the device.

What Happened?

There’s an issue with the pod you inserted.

How to Fix It:

1. Remove the pod and check if it’s clean and free of damage.

2. Gently wipe the pod and the device connection area with a dry cloth.

3. Insert a different pod to see if it resolves the issue.

4. Still having trouble? Please contact our Consumer Care team here

Helpful Tip:
Always make sure you're using pods designed for your device for the best performance.

What Happened?

Your device couldn’t detect the pod inserted.

How to Fix It:

1. Remove the pod and reinsert it securely.

2. Check that the pod is clean and undamaged.

3. Try using a different pod if the issue continues.

4. Still having trouble? Please contact our Consumer Care team here

What Happened?

Device and pod may be hot.

How to Fix It:

Please stop using the device, remove battery and contact Vuse Consumer Care here.

What Happened?

The device detected an incompatible charging input that’s providing too much power.

How to Fix It:

1. Use the charging cable that came with your device.

2. Connect it to a power source rated 5V DC, 2.0A.

3. If the error continues, try a different compatible power source or contact our Consumer Care team  here

Helpful Tip:
Using the correct charger protects your device and ensures safe charging.

What Happened?

The device detected an incompatible charging input with insufficient power.

How to Fix It:

1. Use the charging cable that came with your device.

2. Connect it to a power source rated 5V DC, 2.0A.

3. If the issue persists, try another compatible power source or please contact our Consumer Care team here

Helpful Tip:
Ensure your power source meets the device’s required voltage and current levels to avoid charging errors.

What Happened?

The device has become too warm during use.

How to Fix It:

1. Stop using the device and allow it to cool down in a shaded, cool location.

2. Ensure the environment is within the optimal temperature range of 0-35°C.

3. Once the device is cool, try using it again.

4. If the issue persists, please contact our Consumer Care team here

Helpful Tip:
Avoid extended usage in hot environments or direct sunlight to prevent overheating.

What Happened?

There’s an issue with the pod you inserted.

How to Fix It:

1. Remove the pod and check if it’s damaged or if there’s liquid or debris on the connection points.

2. Wipe the device’s pod connection area with a clean, dry cloth.

3. Try using a new pod to see if the issue resolves.

4. If the issue continues, please contact our Consumer Care team here

Helpful Tip:
Always ensure your pods are stored properly and clean before use to avoid connection issues.

What Happened?

The device detected that the environment is too cold to charge safely.

How to Fix It:

1. Move the device to a warmer location within the optimal temperature range of 15-25°C.

.2. Wait for the device to adjust to the new temperature before charging again.

3. Still having trouble? Please contact our Consumer Care team here

Helpful Tip:
Avoid charging your device in extremely cold environments, as it may impact battery performance.

What Happened?

The device’s battery has overheated while charging.

How to Fix It:

1. Unplug the device and allow it to cool down.

2. Ensure the charging environment is within the recommended temperature range of 15-25°C.

3. Avoid charging the device in direct sunlight or near heat sources.

4. If the issue continues, please contact our Consumer Care team here

Helpful Tip:
Charge your device in a cool, dry place to prevent overheating and prolong battery life.

What Happened?

The device has stopped charging due to a problem with the charging input.

How to Fix It:

1. Check if the charging cable is securely connected to both the device and the power source.

2. Use the cable provided with the device, connected to a power source rated 5V DC, 2.0A.

3. If the error persists, please contact our Consumer Care team here

Helpful Tip:
Avoid using third-party cables or adapters to maintain proper device functionality.

What Happened?

The device has overheated due to excessive usage and requires a cooldown period.

How to Fix It:

1. Allow the device to cool down for a few minutes before using it again.

2. Check that the device is not exposed to direct sunlight or any heat sources.

3. Still having trouble? Please contact our Consumer Care team here

Helpful Tip:
To prevent overheating, avoid using the device continuously for extended periods and keep it stored in a cool, dry place. Avoid leaving it in direct sunlight, hot cars, or near heat sources.

What Happened?

The device has overheated due to excessive usage and requires a cooldown period.

How to Fix It:

1. Stop using the device and allow it to cool down.

2. Avoid taking long, frequent puffs during use to prevent overheating.

3. If the issue persists, please contact our Consumer Care team here

What Happened?

We couldn’t detect your battery level

How to Fix It:

Restart your device by pressing and holding the main button. Make sure the battery is charged and properly connected.

If the issue continues, please contact our Consumer Care team here

What Happened?

Your device’s sensor is having difficulty detecting airflow, which could be caused by dirt, debris, liquid or a minor fault in the system.

How to Fix It:

1. Remove the pod and check if the pod and device are clean.

2. Gently wipe the bottom and sides of the pod and the connection area on the device with a dry cloth.

3. Reinsert the pod securely and restart the device.

4. Still having trouble? Please contact our Consumer Care team here

Helpful Tip:
Always make sure your device is dry and avoid exhaling vapour back into the device.

What Happened?

There’s an issue with the pod you inserted.

How to Fix It:

1. Remove the pod and check if it’s clean and free of damage.

2. Gently wipe the pod and the device connection area with a dry cloth.

3. Insert a different pod to see if it resolves the issue.

4. Still having trouble? Please contact our Consumer Care team here

Helpful Tip:
Always make sure you're using pods designed for your device for the best performance.

What Happened?

Your device couldn’t detect the pod inserted.

How to Fix It:

1. Remove the pod and reinsert it securely.

2. Check that the pod is clean and undamaged.

3. Try using a different pod if the issue continues.

4. Still having trouble? Please contact our Consumer Care team here

What Happened?

Device and pod may be hot.

How to Fix It:

Please stop using the device, remove battery and contact Vuse Consumer Care here.