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Home Support FAQs

Frequently Asked Questions

Are my Vuse Go flavours the same I find on my Vuse ePod?
What is the dimension of my Vuse Go?
How many puffs will I get from my Vuse Go?
Why is there no vapour coming from my Vuse Go?
How do I look after my Vuse Go?
How do I clean my Vuse Go?
Where can I find the traceability codes on the Vuse Go?
Do I need to charge my Vuse Go? Can I recharge by Vuse Go?
Why has my Vuse Go stopped working?
What are the product specifications of the Vuse Go?
What is Vuse?
Does the Vuse device come charged?
How long does the battery charge last?
Any post-purchase care I need to know of?
How do I charge my device?
When do I know it's time to charge my device?
How do I dispose of a Vuse device?
Where are the Vuse eLiquid Pods made?
How do I know if my device is on or off?
What's the size of Vuse device?
Can I charge my device overnight?
Is the eLiquid pod VG or PG based?
How much nicotine is in a Vuse eLiquid pod?
Where is the serial number located on my device?
What is the Vuse ePod’s battery capacity in mAh?
Can I refill the Vuse eLiquid pod?
Why is my device not producing vapor?
When on charge, why does the LED light stay on?
When on charge, why does the LED light appear and then disappear?
Why did the LED light on the device flash 3 times?
Why did the LED appear when I was taking a puff?
What is an electronic device?
How do e-cigarettes work?
How do I use Vuse?
Where can I find a Vuse service center?
Can anyone use Vuse?
Can I cancel my order?
How long will it take for my order to get delivered?
Can I track my order? How?
Can I make a change to an existing order I've made?
My card was charged but I haven't received an order confirmation. What do I do?
How should I carry my device on passenger aircrafts?
Is age verification required to purchase a Vuse device?
How long does the Vuse pod last?
What's the life of my device?
When is it time to change the Vuse eLiquid pod?
Does Vuse have a warranty?
What is not covered by the warranty?
How do I make a warranty claim?
What do I do if my package hasn't been delivered?
What do I do if I received my order damaged?
Can I return my order for a refund? How?

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