Frequently Asked Questions

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How to charge your Vype Device.expand_more
To avoid risk of fire, injury and/or damage to your Vype product or other property, only charge your Vype device with the equipment provided in your kit, or with compatible charging accessories (available at govype.com).   Our UK Vype e-cigarette wall plug is CE certified, with an output of 5.0V and 1.0A, simply connect your wall plug to your device using your Vype USB cable.   E-cigarettes should NOT be charged using the USB ports of televisions, or other audio-visual equipment that is not specifically designed for the purposes of charging lithium ion cells.
How do I charge e-cigarette devices?expand_more
To avoid risk of fire, injury and/or damage to your Vype product or other property, only charge your Vype device with the equipment provided in your kit, or with compatible charging accessories (available at govype.com).Our UK Vype e-cigarette wall plug is CE certified, with an output of 5.0V and 1.0A, simply connect your wall plug to your device using your Vype USB cable.E-cigarettes should NOT be charged using the USB ports of televisions, or other audio-visual equipment that is not specifically designed for the purposes of charging lithium ion cells.
What is an electronic device?expand_more
Used by adult smokers who prefer a vaping experience, e-cigarettes are battery powered electronic devices which hold a liquid that contains nicotine. There is no combustion so the user inhales the liquid's vapour, rather than smoke. Although the nicotine is derived from tobacco, e-cigarettes do not contain tobacco.
Can anyone use Vype e-cigarettes?expand_more
Vype e-cigarettes are designed for adult smokers and adult users of nicotine products. They're not suitable for: people under the age of 18; people who are allergic/sensitive to nicotine; pregnant or breast-feeding women; people who should avoid tobacco or nicotine products for medical reasons; people with an unstable heart condition, severe hypertension or diabetes. Keep Vype products out of reach of children and pets.
How do electronic cigarettes work?expand_more
An electronic heating element is activated when the user draws air through the device. This vaporises the liquid formulation (often referred to as the eLiquid) and the vapour condenses to form an aerosol, which is inhaled and exhaled.
How should I carry my device on passenger aircrafts?expand_more
The European Aviation Safety Agency’s (EASA) guidelines direct passengers who are packing their (Vype device) in checked luggage to ensure their device is “completely switched off and effectively protected from accidental activation”. Passengers must also ensure their devices aren’t in the same bag as flammable materials, including perfumes.However, the International Civil Aviation Organisation (ICAO) has banned the transportation of vaping devices in checked luggage altogether and 191 countries use ICAO guidelines to make their flight laws.To stay the right side of both regulations, you should carry your device in your hand luggage, ensure it is completely switched off (and packed in a way that will prevent it from accidentally switching on), and not in the same bag as any flammable items. You should also remember that your Vype eLiquids and flavour cartridges count as liquids when you are passing through security.
How do I charge my Vype?expand_more
To avoid risk of fire, injury and/or damage to your Vype product or other property, only charge your Vype device with the equipment provided in your kit, or with compatible charging accessories (available at govype.com). Our UK Vype e-cigarette Wall Plug is CE certified, with an output of 5.0V and 1.0A, simply connect to your device using your Vype USB cable. E-cigarettes should NOT be charged using the USB ports of televisions, or other audio-visual equipment that is not specifically designed for the purposes of charging lithium ion cells.

General

Who can use Vuse Devices?expand_more
Vuse e-cigarettes are designed for adult smokers and adult users of nicotine products. They're not suitable for: people under the age of 18; people who are allergic/sensitive to nicotine; pregnant or breast-feeding women; people who should avoid tobacco or nicotine products for medical reasons; people with an unstable heart condition, severe hypertension or diabetes. Keep Vuse products out of reach of children and pets.
What is an electronic cigarette?expand_more
Used by adult smokers who prefer a vaping experience, e-cigarettes are battery powered electronic devices which hold a liquid that normally contains nicotine unless you buy our zero-nicotine strength. There is no combustion, so the user inhales the liquid's vapour, rather than smoke. Although the nicotine is derived from tobacco, e-cigarettes do not contain tobacco.
Where can I purchase Vuse products?expand_more
The largest variety of our products, including all strengths and flavours, should always be available at vuse.com (subject to availability). Vuse Products can also be purchased from our verified retailers. You can find your nearest retailer via our Store Locater.

Returns and Policies

Delivery

Orders

Account information

Subscriptions

Subscription T&C’s are described in a separate FAQ. Please follow for more information here. 

Quality

Are Vuse devices tested to UK standards?expand_more
Yes, our devices are rigorously tested to comply with all relevant battery and electrical safety standards for the UK.
Are Vuse devices made in the UK?expand_more
No, our devices are manufactured in China. Our devices are rigorously tested to comply with all relevant battery and electrical safety standards for the UK.
Do you add THC or Vitamin E Acetate to your liquids?expand_more
THC and Vitamin E Acetate are not, and have never been, added to our Vuse products.
Do you add Diacetyl to Vuse E-Liquids?                      expand_more
No, we do not add diacetyl to our Vuse E-Liquids.
Is vaping addictive?expand_more
 Yes, when the vapour delivers addictive substances. Vuse E-liquids contain nicotine which is a highly addictive substance.
Do you add Pulegone to Vuse E-Liquids?expand_more
No, however pulegone may be present at trace levels in certain menthol flavourings used in our products. We ensure that Pulegone, or any other substance of concern, is either absent or only present at levels which are below toxicologically derived thresholds. This approach is in-line with the EU Food industry to control consumers’ exposure to these substances.
What is Propylene Glycol and why is it contained in Vuse E-Liquids?expand_more
Propylene Glycol (PG) is one of the two key ingredients of E-Liquid. It’s colourless, clear and nearly odourless. Because PG has little flavour of its own, it carries the flavouring in an E-Liquid. Vuse only use pharmaceutical grade propylene glycol in our products.
Is it safe to ingest E-Liquid?expand_more
No, Vuse E-Liquids are not intended to be ingested. In the event of feeling unwell after ingesting the E-Liquid, please consult a medical professional.
Are the batteries in Vuse devices safe?expand_more
Our devices contain lithium ion batteries similar to other consumer electronics. Our products meet all international and national safety requirements and they are designed with safety in mind. To avoid any failure to your Vuse product, only use and charge your Vuse device with the equipment provided in your kit.  The leaflet provided with Vuse devices will provide guidance on usage and charging requirements and environment.
 What battery safety measures do you have in place for Vuse products?expand_more
Our devices are designed with battery safety in mind. Our products meet all international and national safety requirements.

Vuse Devices and troubleshooting

eTank Pro 2

ePen

eLiquids

Charging and Battery

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