Terms and Conditions

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Terms and conditions of participation in the Device Trial Campaign

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1. Introduction

1.1 On this page you will find the conditions of your participation in the device trial campaign (hereinafter referred to as the “Device Trial Campaign”). The below terms and conditions (“Terms”) govern each device trial entered into via this website (the “Website”).

1.2 By placing an order for a device trial product through our Website, you agree to and accept these Terms and thereby commence participation in the Device Trial Campaign. You should print a copy of these Terms or save them for future reference.

1.3 In order to participate in the Device Trial Campaign, you must be aged 18 years or over, have a registered postal address in the UK, and be a new customer (a new customer is a person who has not yet ordered via the Vuse/Vype Website).

1.4 We reserve the right to amend these Terms from time to time, and they should be read at the point at which you commence participation in the Device Trial Campaign. These Terms were most recently updated on [17th of June 2021].

1.5 These Terms are subject to, and incorporate, our Conditions of Sale. Please make sure you have read these Conditions of Sale. In the event of a conflict, inconsistency or ambiguity between these Terms and the Conditions of Sale, the Terms shall prevail and take precedence.

2. Length of Trial

2.1 Your Device Trial Campaign will extend over a total period of 24 days (the “Trial Period”), as follows: 

2.1.1 we allow 5 days for the dispatch of the trial device (a Vuse epen or epod) to your delivery address;

2.1.2 following that, we allow an additional 14 days for your actual testing phase of the device (the Test Phase); and

2.1.3 finally, an additional 5 days are allotted for your  test device to be returned to British American Tobacco UK Limited. 

2.2 During the 14-day Test Phase of the Device Trial Campaign, we leave the test device to you for your full use in accordance with these Terms. 

3. Returns

3.1 In order to return the test device free of charge at any time during the Test Phase, you must first (before attempting to return the device) contact the Vuse Care team (telephone: 0800 1337 350, email:info.uk@vuse.com ).

3.2. If you do not return the test device to British American Tobacco UK Limited by the end of the Test Phase, your purchase of the test device will take effect at the purchase price specified in your order for the Device Trial Campaign on the Website when you completed your order. By agreeing to these conditions of participation for the Device Trial Campaign, you entitle British American Tobacco UK Limited to automatically debit your debit or credit card with this purchase price after the Trial Period has ended. 

3.3. To check whether the test device was returned on time, the date on the postmark of the return applies. Your debit or credit card will only be charged with the purchase price if you have not returned the test device to British American Tobacco UK Limited by the end of the Test Phase.

4. Terms and Conditions of Sale

4.1 The Conditions of Sale also apply to the trial of the test device as part of the Device Trial Campaign, which can be found at https://www.vuse.com/gb/en/conditions-of-sale/, subject to the following changes and additions to specific express terms in the Conditions of Sale:

4.1.1. How we will accept your order: When you place an order as part of the Device Trial Campaign (as defined in the Device Trial Campaign Terms and Conditions), you conclude a contract with British American Tobacco UK Limited to purchase a test device on the condition that the test device is not returned to British American Tobacco UK Limited by the end of the Test Phase (as defined in the Device Trial Campaign Terms and Conditions);

4.1.2. Credit or debit card payment only: The order as part of the Device Trial Campaign can only be placed by entering your credit or debit card information. If the product is bought early or if the product is not returned by the end of the Test Phase, the credit or debit card provided will be charged with the purchase price specified in your order for the Device Trial Campaign on the Website when you completed your order.

4.1.3. Device trial conditions: The products remain the property of BAT until they have been paid for in full and you are obligated to handle the test device carefully during the Trial Period (as defined in the Device Trial Campaign Terms and Conditions).

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