Warning: Vaping products contain nicotine, a highly addictive chemical. Health Canada.Warning: Vaping products contain nicotine, a highly addictive chemical. Health Canada.
Warning: Vaping products contain nicotine, a highly addictive chemical. Health Canada.Warning: Vaping products contain nicotine, a highly addictive chemical. Health Canada.

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Vuse Rewards Terms and Conditions

VUSE REWARDS TERMS AND CONDITIONS

These Terms & Conditions take effect on June 14, 2022 unless you were a member of the Vuse+ Rewards program, in which case, they take effect 30 days after you receive notice about the changes being made to the loyalty program. Vuse+ Rewards program members will be entitled to take advantage of any discounts or promotional offers earned under their membership in the Vuse+ Rewards program until June 30, 2022.

1. INTRODUCTION

1.1 The Vuse Rewards Terms & Conditions (“Terms”) are listed below. If you have any questions about Vuse Rewards, please contact us at 1-833-308-8873, or send an email at info.ca@vuse.com. These Terms replace any other terms and conditions that we may have provided to you and govern your participation as a member in the Vuse Rewards program. By participating in Vuse Rewards, you accept and agree to these Terms, including as they may be amended from time to time.

2. MEMBERSHIP & REWARDS

2.1 To be a member of Vuse Rewards, you must have a vuse.com account and be a natural person of legal age to purchase vaping products in your Canadian province/territory of residence. Residents of Quebec, Nova Scotia, Yukon, Nunavut, and the Northwest Territories are not eligible for Vuse Rewards. Vuse Rewards is not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual.

2.2 Each Vuse Rewards membership level is based on the number of points you earn through the Vuse Rewards program. Vuse Rewards points can be earned based on your dollar spend on vuse.com or at Vuse retail stores in Canada on Vuse products and services and the completion of activities such as those set out in 2.4 below. Members will also be eligible for discounts and benefits from time to time as set out in 2.5 below. Vuse members can redeem points towards purchases for products and services that may be offered from time-to-time.

2.3 The points thresholds for each Vuse Rewards level are as follows: Silver (0-2999 points), Gold (3000-6999 points), Platinum (7000-14999 points), Premium (15000-24999 points), and [Secret!] (25000+ points).

2.4 Vuse Rewards members may be entitled to earn points based on the performance of certain actions as advertised from time-to-time.

2.5 Vuse Rewards members may also be entitled to earn badges for a period of time that enables access to certain benefits as advertised from time-to-time. Vuse may add or remove benefits at any time in its sole discretion. The criteria for earning a badge and benefit entitlements will be posted on the Vuse Reward program website.

2.6 There are five status levels: Silver, Gold, Platinum, Premium and [Secret!]. The point thresholds and benefits for each level are outlined on the Vuse website and in section 2.3 . Once you meet the minimum criteria for any given level your account will be automatically upgraded. The benefit entitlements for each level will be posted on the Vuse Reward program website. Vuse may add or remove benefits to any level at any time in its sole discretion.

2.7 By creating an account on Vuse.com, you acknowledge and consent to the processing of your personal information for the purposes of administering your Vuse Rewards membership. The manner in which we collect, use and disclose personal information is set out in our Privacy Policy. You also agree to provide accurate and up-to-date information to help us administer your account.

2.8 You can unsubscribe from Vuse communications at any time by clicking on the unsubscribe button when logged into your account profile, or through the unsubscribe link in the footer of all email communications.

2.9 Vuse Rewards benefits are only earned on Vuse products purchased from Vuse.com or at Vuse retail stores in Canada. These benefits are only redeemable on products purchased from Vuse.com. Vuse rewards benefits are not redeemable on purchases made on any other websites or at retail locations.

2.10 All Vuse Rewards members will also have access to promotions and offers available on Vuse.com. Discount codes offered with your Vuse Rewards level are subject to certain restrictions and may not be redeemable in combination with all offers or promotions available through Vuse.com.

3. CHANGES, TERMINATION AND REMOVAL FROM VUSE REWARDS

3.1 In the event you wish to terminate your Vuse Rewards membership, please visit the Vuse Rewards account page on Vuse.com and toggle off the Vuse Rewards membership. Terminating your membership will forfeit your Vuse Rewards points, and you will no longer receive the benefits associated with the Vuse membership level to which you had previously been entitled. If you choose to rejoin Vuse Rewards in the future, you will not be entitled to an upgraded membership level and your points balance will start at 0. De-activating your Vuse.com account will also result in termination of your Vuse Rewards membership.

3.2 We reserve the right to cancel and/or otherwise deduct any points awarded for a product that is returned to Vuse or where a refund (including any partial refund) is requested at our sole discretion. This also applies to the exchange of Vuse products unless the exchange is for products with an equivalent value.

3.3 The level you have earned as a Vuse Rewards member, cannot be transferred, or sold to any other person or used by a different account in any way whatsoever.

3.4 Upon the death of a Vuse Rewards member, the member’s account will be closed and any points in the account will be forfeited. Vuse Rewards points are not divisible in the case of a divorce or equalization of family property.

3.5 Vuse has the right to modify these Terms from time-to-time or terminate the Vuse Rewards program, without advance notice in accordance with applicable law. We may provide you with notice regarding changes to these Terms and indicate the date upon which they will take effect. Your continued participation in Vuse Rewards following such notice will constitute your consent to any amendments to these Terms.

3.6 We may, at any time, suspend or cancel your participation in Vuse Rewards, if, in our view, you have abused any program privilege, failed to follow these Terms, or made any misrepresentation to us or to any entity associated with or participating in the program. In the event that your participation in Vuse Rewards is cancelled, all accumulated points in your account may also be forfeited and removed from your account.

3.7 If no points are earned or redeemed through your Vuse Rewards membership for a period of 12 consecutive months, your Vuse Rewards membership will terminate, your points will expire, and you will no longer receive the benefits associated with the Vuse membership level to which you had previously been entitled. If you choose to rejoin Vuse Rewards in the future, you will not be entitled to an upgraded membership level and your points balance will start at 0.

4. LIMITATION OF LIABILITY

4.1 You agree to release and hold us, and any other third party that may from time-to-time participate in Vuse Rewards, and each of our and their respective officers, directors, agents, representatives, successors and assigns, from any loss, liability, claim, demand, damage or expense asserted by any person relating in any way to Vuse Rewards program, your participation in Vuse Rewards, any use/misuse of any products or services obtained through the redemption of points or otherwise in connection with Vuse Rewards program.

4.2 Vuse reserves the right to take any action believed to be appropriate if there is evidence that a Vuse account holder is abusing the Vuse Rewards program.

4.3 Registered Vuse customers can only access Vuse Rewards on their primary account. Vuse reserves the right to refuse, merge or close additional accounts at any time.

5. TRANSITION FROM VUSE+ REWARDS

The Vuse Rewards program is an update to and rebranding of the existing Vuse+ Rewards program and will be available starting June 14, 2022.

Members of the Vuse+ Rewards program will be entitled to all of their benefits until June 30, 2022, including the discount codes issues at the beginning of June 2022.

Vuse+ Rewards members will also be transitioned to the Vuse Rewards program effective 30 days after receiving notice of these Terms, unless they terminate their Vuse+ Rewards membership prior to that date (contact information is available below).

For members of the Vuse+ Rewards program prior to June 14, 2022, these Vuse Rewards Terms will replace the Vuse+ Rewards Terms and Conditions 30 days after receipt of notice advising of the transition. Upon transition, Vuse+ Rewards members who are transitioned to the new Vuse Rewards program are eligible to receive credit for points that would have been earned under the new program retroactively to June 14, 2022.

6. GENERAL

6.1 We reserve the right to sell or transfer all or part of the Vuse Rewards program to a related company or to a third party, to merge with another entity or to engage in any form of corporate, reorganization or financing transaction. Please refer to our Privacy Policy for details as to how your personal information would be handled in such cases.

6.2 If any of the information you were required to submit when you registered for Vuse Rewards changes (such as your name or email address), you must let us know immediately and give us your current information. We are not responsible if we cannot contact you because you have not given us current, accurate information.

6.3 Our failure to exercise any of our rights, powers or remedies in these Terms or at law, or any delay in doing so, does not constitute a waiver of those rights, powers or remedies. The single or partial exercise of a right, power or remedy does not prevent its subsequent exercise or the exercise of any right, power or remedy.

6.4 These Terms are governed by the laws of the Province of Ontario and the federal laws applicable in Ontario, without reference to conflict of laws provisions.

7. CONTACT US

7.1 If you have any questions about Vuse Rewards, please contact us at 1-833-308-8873, or send an email at info.ca@vuse.com.

Last Updated May 30, 2022