We are committed to protecting and respecting your privacy. Please read the following carefully.
Please refer to our if you would like detailed information on the types of cookies we use on the Website, the purposes for which we use each cookie, how you can disable and enable the use of certain cookies and the consequences of doing so.
What information do we collect about you
We collect and process the following data about you (‘your information’):
Verifying your age
As this Website relates to vaping and vaping products, users of the Website must be adults who have reached the legal age to purchase vaping products in their jurisdiction of residence (i.e. 18, 19 or 21 years of age, depending on the province). Before you can purchase Vuse products from the Website, create a Vuse account or subscribe to Vuse news, offers and information, we must verify your age.
We use a third party to verify your age by confirming that the date of birth you provide to us matches the date of birth on your credit file (but we do not obtain any credit-related information from you).
Any verification check with a consumer reporting agency will be registered as a ‘soft inquiry’ on your credit report. A soft inquiry means that the search was not made for lending purposes and it is only included on your credit report so that you know the search was made. It does not affect your credit rating or score.
When you visit any of our retail locations you will be required to provide us with proof that you have reached the legal age to purchase vaping products in the jurisdiction of such retail location. We require a valid government ID to be shown as proof that you are legally permitted to purchase products at our locations. We do not scan your ID or take photos of it.
If you choose to participate in the optional palm vein scanner (biometrics) program, our third-party service provider will collect a scan of your palm vein, which will be associated with your Vuse account. When you visit any of our retail locations, you may choose to scan your palm for authentication purposes, instead of showing valid government ID. You may opt-out of the program at any time through your Vuse account, at which point we will delete your palm vein scan from your Vuse account and our records.
Research Projects and Surveys
From time to time, we may offer you the opportunity to participate in surveys, research or pilot projects, which may be administered through a third-party research company. If you participate in one of these activities, the third-party may collect information about your use of the Website, products and related services, as described to you when you sign-up for the survey, research or pilot project. We receive information about these surveys and research studies in an aggregated, anonymized format and use this information to help us understand and improve the user experience and our products, services and Website.
What we do with the information we collect about you
We use your personal information in the following ways:
We may send you marketing communications by email if you sign-up to receive information about products, services and research opportunities relating to Vuse and other current and future brands distributed by Imperial Tobacco Company Limited that may be tailored to your preferences, purchases and app usage, including cart reminders. You can withdraw your consent or unsubscribe at any time by following the unsubscribe instructions included in each communication, by contacting us at firstname.lastname@example.org, by updating your preferences on the Vuse or with the relevant checkbox during the Vuse account opening process. Please note that when you unsubscribe, you may continue to receive transactional or account-related communications from us.
Sharing your personal information
With whom do we share your information? We may share your personal information with other organisations, such as:
Where do we transfer your information?
We have put in place a series of security safeguards designed to protect your personal information against loss and theft, as well as unauthorized access, disclosure, copying, use and modification, regardless of the format in which the information is held.
These security safeguards include physical measures, administrative measures and technological measures that are reasonable given the sensitivity of the information, the purposes for which it is to be used, the quantity and distribution of the information and the medium on which it is stored.
We will keep your personal information for the time required to fulfill the identified purposes, our legitimate business purposes and to conform to legislative requirements.
If you have a username, password or other login details that enable you to access certain parts of the Website, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details you must contact us at email@example.com as soon as possible. Please also see our Conditions of Sale for more information.
Our Website may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on our Website. These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.
When you activate a CoBrowse session on our Website, you enable one of our agents to view your active digital session in a limited capacity to provide you with on-screen assistance. Our agent will only be able to CoBrowse with you within our Website and will not be able to view other applications on your device. Your account password, credit card number and credit card verification code will be masked during the co-browsing session and our agent will not have access to this information.
We recognize that it is important to keep personal information accurate, complete and up-to-date and we take reasonable steps to ensure the accuracy and completeness of the personal information we use and discloses. However, you are responsible for informing us at the contact information set out below of any change in your personal information which may occur during the course of our relationship.
You have the right to request access to your personal information which is in our custody or control, subject to limited exceptions prescribed by law. You can also request that information which is inaccurate or incomplete be rectified.
We will respond to every request for access and rectification, in accordance with applicable laws. In the event that we cannot provide access to or rectify your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions, and we will provide you with any recourse available. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
How to contact us
Imperial Tobacco Company Limited
3711, St-Antoine Street West
Last Posted April 27, 2022