We are committed to protecting and respecting your privacy. Please read the following carefully.
What information do we collect about you:
We collect and process the following data about you (‘your information’):
Verifying your age
As this Website relates to vaping and vaping products, users of the Website must be adults who have reached the legal age to purchase vaping products in their jurisdiction of residence (i.e. 18,19 or 21 years of age, depending on the province). Before you can purchase Vuse products from the Website, create a Vuse account or subscribe to Vuse news, offers and information, we must verify your age.
Any verification check with a consumer reporting agency will be registered as a ‘soft inquiry’ on your credit report. A soft inquiry means that the search was not made for lending purposes and it is only included on your credit report so that you know the search was made. It does not affect your credit rating or score.
What we do with the information we collect about you
We use your personal information in the following ways:
If you are an existing customer or you have made a sales inquiry, we may contact you by email / telephone / mail with Vuse news, offers and information about products and services that are similar to those we previously provided to you, unless you have indicated that you do not want to hear from us.
You can manage your communication preferences on the Vuse Account Details page or with the relevant checkbox during the Account registration process . You may ask us at any time not to use your information for marketing purposes or unsubscribe from our communications by contacting us at firstname.lastname@example.org.
your personal information
With whom do we share your information? We may share your personal information with other organisations:
If you pay for a product over this Website, we use a service provider to process your payment. Our service provider operates secure servers to process your payment. They encrypt your payment card information and authorize payment directly. This means that your payment card details are never revealed to us.
Where do we transfer your information?
We and our service providers may transfer your information to, or store it in, countries located outside Canada including the European Economic Area (‘EEA’) and the United States. For more information about how we or our service providers process your personal information, contact as us outlined below.
We have put in place a series of security safeguards designed to protect your personal information against loss and theft, as well as unauthorized access, disclosure, copying, use and modification, regardless of the format in which the information is held.
These security safeguards include physical measures, administrative measures and technological measures that are reasonable given the sensitivity of the information, the purposes for which it is to be used, the quantity and distribution of the information and the medium on which it is stored.
We also take the necessary measures to ensure that all our managers and employees are informed on the contents of this Policy and requirements under applicable privacy legislation, and understand that they are required to conform to it at all times. Access to personal information is strictly limited on a need-to-know basis to the persons for whom such information is necessary for the performance of their functions and duties. Unauthorized access to or disclosure of your personal information by one of our employees is strictly prohibited and will result in appropriate disciplinary measures.
We will keep your personal information for the time required to fulfill the identified purposes, our legitimate business purposes and to conform to legislative requirements.
If you have a username, password or other login details that enable you to access certain parts of the Website, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details you must contact us at email@example.com as soon as possible. Please also see our Conditions of Sale for more information.
Our website may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on our website. These tracer tags are used to help us optimize and tailor our website for you and other future visitors to our website.
We recognize that it is important to keep personal information accurate, complete and up-to-date and we take reasonable steps to ensure the accuracy and completeness of the personal information we use and discloses. However, you are responsible for informing us at the contact information set out below of any significant change in your personal information which may occur during the course of our relationship.
You have the right to request access to your personal information which is in our custody or control, subject to limited exceptions prescribed by law. You can also request that information which is inaccurate or incomplete be rectified.
We will respond to every request for access and rectification, in accordance with applicable laws. In the event that we cannot provide access to or rectify your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions, and we will provide you with any recourse available. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Changes to this Policy
How to contact us
Imperial Tobacco Company Limited
3711, St-Antoine West
Last Posted May 8, 2020