Warning: Vaping products contain nicotine, a highly addictive chemical. Health Canada.Warning: Vaping products contain nicotine, a highly addictive chemical. Health Canada.
Warning: Vaping products contain nicotine, a highly addictive chemical. Health Canada.Warning: Vaping products contain nicotine, a highly addictive chemical. Health Canada.

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Cookie Policy

Cookie Policy

  1. Cookie policy

Here you will find information on what cookies may be set when you visit our website located at https://www. vuse.com/ca (‘Website’), and our web application (the “App”) (collectively, the “Online Services”) and, where applicable, how to reject or delete those cookies. The Online Services are owned and operated by Imperial Tobacco Company Limited (‘we’, ‘our’, ‘us’ as applicable).

  1. What are cookies?

A cookie is a small data file that is placed on your computer or other device to allow a website or web app to recognise you as a user when you return to the website or web app using the same computer and web browser, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’).  Other similar files such as clear GIFs, beacons and pixel tags work in the same way and we use the word ‘cookie’ in this policy to refer to all files that collect information in this way. Cookies can also be used in emails you receive to help understand your level of engagement with them.

Cookies can be ‘first party’ (which are set by us) or ‘third party’ (which are placed on your device by another web application when you use our App).

Cookies are a common technology for remembering certain information about a visitor to a website or web app. The vast majority of websites currently make use of cookies and they are commonly used for a wide range of tasks. We use cookies for the following purposes:

  • Browser cookies: We use cookies set via your web browser for the following purposes:
    • Strictly necessary cookies.  These cookies are necessary for our Web App to function and cannot be switched off in our systems.  They include, for example, a cookie that is set for security reasons or to remember your cookie consent preferences.  They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences.    You can set your browser to block or alert you about these cookies, but some parts of our Online Services will then cease to work.
    • Analytical cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Online Services when they are using them. This helps us to improve the way our Online Services work, for example, by ensuring that users are finding what they are looking for easily. All information these cookies collect is aggregated after it is collected.  If you do not allow these cookies we will be unable to measure traffic to our Online Services and unable to monitor their performance.
    • Functionality cookies. These are used to recognize you when you return to our Online Services and to embed functionality from third party services. This enables us to personalize our content for you, greet you by name, remember your preferences (for example, your choice of language or region) and to integrate useful services provided by third party providers into our Online Services e.g. maps and social media features. If you do not allow these cookies then some or all of these services may not function properly.
    • Targeting / Advertising Cookies.  These cookies may be set through our Online Services by our advertising partners. They may be used by those partners to build a profile of your interests and show you relevant adverts on other websites or web apps.    They do not directly store personal information about you, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will receive less relevant advertising
  • Device data. We obtain data relating to your device, as described in our MyVuse Canada Privacy Policy, for the purposes set out in that notice.


  1. How to control and delete cookies

If you wish to restrict or block the cookies which are set by the Online Services you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. Alternatively, you may wish to visit https://www.allaboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies. Please note that, as the allaboutcookies.org website is not owned or operated by us, we are not responsible for any of the content on it.

  1. Third-party cookies

We also use and work with a number of third party suppliers and partners who set or read cookies on the Online Services. The third-party cookies used in connection with the Online Services include:

  • Analytics cookies. We use cookies to help us collect information that allows us to analyse web traffic to our Website. The information collected via the cookies is sent to a third party (including Google Analytics) that operates analytics tools which we use to analyse the information collected and improve the Website’s performance. For more information on Google Analytics, please visit “How Google uses data when you use our partners' sites or apps”, located at www.google.com/policies/privacy/partners/.
  • Embedded third party content. Some of the content on our Website is provided by online services operated by third parties on our behalf (such as our service provider who provides payment processing). When you visit a page containing content from one of these services, a cookie may be set by the relevant third party.
  1. Email tracking

Some of the emails we send to you may contain a ‘web beacon pixel’ or tracked links which allows us to identify when you have opened the email and to verify which links contained in the email you have accessed. We use this information to determine which parts of our emails are of most interest to you in order to better understand your preferences and tailor future communications to you.

You can delete the pixel by deleting the email. Some mail readers have settings to toggle whether or not they automatically download images. If you turn off the automatic download of images, your mail reader will not download the web beacon pixel and we will not be aware that you have opened the email messages.

Alternatively, you can unsubscribe from our mailing list by accessing your account, contacting us at info.ca@vuse.com or clicking on “unsubscribe” within one of the e-mails.

  1. Changes

We may make changes to this Cookie Policy at any time by sending you an e-mail with the modified terms or by posting a copy of them on the Online Services. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Website or Web App, whichever is the earlier.

How to contact us

If you wish to contact us with any queries or concerns, please see our  page or email us at info.ca@vuse.com  

Last posted: April 27, 2022