Frequently asked questions

all
VUSE EPOD
GENERAL
RETURNS AND WARRANTY

What is Vuse?

Vuse is a compact, high-quality vape pen used with a 1.9ml flavour eLiquid pods available in a range of flavours.

Does the Vuse device come charged?

The device will be semi-charged, however we recommend charging it for just 80 minutes prior to use.

Any post-purchase care I need to know of?

Follow these simple steps:

1. Charge your Vuse ePod with the magnetic USB charging cable provided in your Device Kit.

2. Use your Vuse ePod with Vuse eLiquid pods only

3. Keep your Vuse ePod, charging accessories and pods dry. Precipitation, humidity or moisture can corrode the electronic circuits.

4. Store your device and eLiquid pods at temperatures between 0-25°C.

How do I charge my device?

The device Kit has a magnetic USB charging cable, which puts the device in place. Connect the other end of the USB to a USB port on your computer and the LED on your device will turn green - once it turns off (in approx 80 minutes), your device is fully charged. Disconnect

the magnetic USB charging cable.

PLEASE NOTE: To avoid risk of fire, injury and/or any damage to your Vuse ePod or any property, only charge your device with the equipment provided in the device Kit or charging accessories that are compatible with Vuse.

Also:

- Never leave your device unattended while it's charging.

- The rating input of the magnetic USB charging cable is 5VDC, 450mA.

- This product should only be connected to a safety extra-low voltage (SELV) circuit rated at 5VDC, 1A.

When do I know it's time to charge my device?

The green LED light will start flashing 10 times to let you know it's time to charge the device. Your Vuse ePod battery may run out before the Vuse ePod eLiquid pod is finished, so don't get rid of the eLiquid pod when charging the device.

How do I dispose of a Vuse device?

eLiquid Pods and Devices are recyclable. You may dispose them in the designated recycle bins

Where are the Vuse eLiquid Pods made?

The Vuse ePod eliquids are made in the USA & assembled in China.

How do I know if my device is on or off?

Take a puff, if the green LED lights up, then it's switched on. The light gradually disappears after you take a puff.

Can I charge my device overnight?

Although the Vuse ePod has been designed with specific safety features, we advise against leaving it to charge whilst unattended or overnight. The device will fully charge in just 80 minutes.

Is the eLiquid pod VG or PG based?

The Vuse ePod eLiquid pods contains both.

How much nicotine is in a Vuse eLiquid pod?

Each Vuse ePod eLiquid pods contains 1.9ml eLiquid, and the total nicotine content depends on the nicotine strength.

Nicotine strength is 18mg/ml which gives a total of 34.2mg of nicotine

When is it time to change the Vuse eLiquid pod?

It's time to change your Vuse ePod eLiquid pod when:

- Your Vuse ePod stops producing vapour.

- You notice a deterioration in the taste or quality of the vapour.

Where can I find a Vuse service center?

Please contact the Customer Care Number: 800-VUSE (8873)

Operating Hours are from 10am to 6pm (Sunday - Thursday)

Can anyone use Vuse?

Vuse e-cigarettes are designed for adult smokers and adult users of nicotine products. They are not suitable for: people under the age of 18; people who are allergic/sensitive to nicotine; pregnant or breast-feeding women; people who should avoid tobacco or nicotine products for medical reasons; people with an unstable heart condition, severe hypertension or diabetes. Keep Vuse products out of reach of children and pets.

Can I cancel my order?

In case you want to cancel your order, please contact the Customer Care:

800-Vuse or +971 800-Vuse (8873)

Operating Hours are from 10am to 6pm (Saturday - Thursday)

How long will it take for my order to get delivered?

Standard Delivery for Abu Dhabi & Dubai is next day delivery

However, if you are located in a remote area, delivery will take up to 2- 3 Working Days

Can I track my order? How?

Unfotunately, you can not track your order via the website. We are currently working on this option

However, if you would like to know about the status of your order, please contact our customer care number: 800-VUSE (8873)

Operating Hours are from 10am to 6pm (Sunday - Thursday)

What do I do if my package hasn't been delivered?

Please contact the Customer Care:

800-Vuse or +971 800-Vuse (8873)

Operating Hours are from 10am to 6pm (Saturday - Thursday).

Can I make a change to an existing order I've made?

Unfortunately, you can not amend your order; however, you can cancel your order and initiate a new one.

Please contact our customer care number in case you want to cancel your order

How should I carry my device on passenger aircrafts?

The European Aviation Safety Agency’s (EASA) guidelines direct passengers who are packing their (Vuse) device in checked luggage to ensure their device is “completely switched off and effectively protected from accidental activation”. Passengers must also ensure their devices aren’t in the same bag as flammable materials, including perfumes. However, the International Civil Aviation Organisation (ICAO) has banned the transportation of vaping devices in checked luggage altogether and 191 countries use ICAO guidelines to make their flight laws. To stay on the right side of both regulations, you should carry your device in your hand luggage, ensure it is completely switched off (and packed in a way that will prevent it from accidentally switching on), and not in the same bag as any flammable items. You should also remember that your flavour eLiquid pods count as liquids when you are passing through security.

How many puffs can I get on full charge?

When fully charged, your Vuse will last for about 190 puffs - although this may vary slightly based on consumption.

Is age verification required to purchase a Vuse device?

We follow all local rules and regulations, so you need to be above the age of 18 to buy the Vuse ePod.

How many Vuse pods do you get in a refill pack?

Each pack contains 2 Vuse pods.

How long does the Vuse pod last?

Puffs may vary depending on consumption, however you should be able to enjoy approximately 275 puffs.

What's the life of my device?

When you activate your Vuse ePod, the green LED appears.

When your puff ends, this LED light will gradually disappear.

When is it time to change the Vuse eLiquid pod?

It's time to change your Vuse ePod eLiquid pod when:

- Your Vuse ePod stops producing vapour.

- You notice a deterioration in the taste or quality of the vapour.

Does Vuse have a warranty?

All new devices come with 6 months warranty against fault. This means that if your device stops working properly during the applicable warranty period we will replace it for free or give you a refund.

Please read and follow the Post Purchase care steps not to miss the Warranty

Unfortunately, we do not provide warranty on e-liquid pods due to the nature of the product

What is not covered by the warranty?

This warranty does not cover any faults resulting from fair wear and tear or misuse of the product, including but not limited to:

• Negligence by you or a third party.

• Incorrect use of your product in accordance with the user instructions.

• Unauthorized repairs or other modifications.

• Improper charging of your device (including the use of alternative chargers and charging adaptors).

How do I make a warranty claim?

If you need to make a claim or you think there is an issue with your device, please contact the Vuse Care team on 800-VUSE (8873) or via email to info.mea@vuse.com.

You will be asked to describe the fault in detail and provide order number/proof of purchase, so please make sure you have this information on hand.

• If the product is diagnosed as faulty, Vuse will replace the product for you or give you a refund.

• You may be asked to return the faulty device for investigation. Failure to return the defective device if requested may affect your claim.

PLEASE NOTE: This warranty does not affect your statutory rights.

What do I do if I received my order damaged?

If your order arrives damaged in any way then please contact Vuse Care team on 800VUSE (8873) or via email to info.mea@vuse.com within 7 days from date of delivery. We reserve the right to inspect the product and determine whether or not we consider the item to be damaged. If we find that it is, you will receive a full refund or replacement.

CHOOSE YOUR FLAVOUR PODS

Original Strawberry

Forest Blueberry

Crisp Watermelon

Crisp Mint

Blushed Mango

Golden Tobacco

Dark Cherry

Vanilla Medley

Frequently asked questions

YOUR SELECTION