General Vape Questions

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VUSE EPOD 2
GENERAL
RETURNS AND WARRANTY

What is the difference between the Vuse ePod and Vuse ePod 2 vape pens?

1. Faster charging: The Vuse ePod2 vape pen fully charges in 60 minutes (vs. 80 minutes for ePod) and is ready to go with 80% charge in 35 minutes, when an appropriate charging input is used.

2. Splash proof: The Vuse ePod2 vape pen has been tested to IPX4 standard, meaning it is protected from splashing water.

3. Vape whilst charging enabled: You can now vape whilst your Vuse ePod2 vape pen in charging.

4. New Distinctive Design: The new Vuse ePod2 vape pen has been redesigned from the ground up, with a modern angular shape and comes in two premium colours.

What is vape?

Vape meaning: When vaping, you're inhaling a vapour aerosol as opposed to smoke in a conventional cigarette. Vapour is vapourised liquid (eLiquid) - which means eLiquid turns into aerosol by a heating element in the vaping device, called an atomiser.

Does the Vuse device come charged?

The device will be semi-charged, however we recommend charging it for just 60 minutes prior to use.

Any post-purchase care I need to know of?

Follow these simple steps:

1. Charge your Vuse ePod 2 with the magnetic USB charging cable provided in your Device Kit.

2. Use your Vuse ePod 2 with Vuse eLiquid pods only

3. Keep your Vuse ePod 2, charging accessories and pods dry. Precipitation, humidity or moisture can corrode the electronic circuits.

4. Store your device and eLiquid pods at temperatures between 0-25°C.

How do I charge my device?

1. Place the vape pen into the magnetic USB charging cable supplied with your Vuse ePod 2.
2. Connect the other end of the USB charging cable to the USB port of a computer.
3. When charging, the white LED on the Vuse ePod 2 vape pen will flash white. When the LED disappears, the Vuse ePod 2 vape pen is fully charged. Disconnect the magnetic USB charging cable.
4. Your Vuse ePod 2 vape pen should fully charge in about 60 minutes.
5. To avoid the risk of fire, injury and/or damage to your Vuse ePod 2 vape pen or other property, only charge your Vuse ePod 2 vape pen with the equipment provided with your Vuse ePod 2 or with compatible Vuse charging accessories.
6. Never leave your Vuse ePod 2 vape pen unattended during charging.
7. Rating input of magnetic USB charging cable: 5VDC, 1.5A.
8. The Vuse ePod 2 vape pen should only be connected to a safety extra-low voltage (SELV) circuit rated at 5VDC, 0.75A. Using an AC adaptor with a current output lower than this will make charging take longer.

When do I know it's time to charge my device?

When the white LED flashes 10 times, it is time to charge your Vuse ePod 2 vape pen. Your Vuse ePod 2 vape pen battery may run out before your Vuse e Liquid pod is finished, so don't automatically discard the pod when charging your vape pen.

How do I dispose of a Vuse device?

eLiquid Pods and Devices are recyclable. You may dispose them in the designated recycle bins on through our Vuse recycling program.

Where are the Vuse eLiquid Pods made?

The Vuse ePod eliquids are made in the USA & assembled in China.

How do I know if my device is on or off?

Vuse ePod 2 vape pen is activated by puffing. When the Vuse ePod 2 vape pen is activated, the white LED will appear. When your puff ends, the white LED will gradually disappear.

Can I charge my device overnight?

Although the Vuse ePod 2 has been designed with specific safety features, we advise against leaving it to charge whilst unattended or overnight. The device will fully charge in just 80 minutes.

Is the eLiquid pod VG or PG based?

The Vuse ePod 2 eLiquid pods contains both.

How much nicotine is in a Vuse eLiquid pod?

Each Vuse ePod eLiquid pods contains 1.9ml eLiquid, and the total nicotine content depends on the nicotine strength. For example 18mg/ml gives a total of 34.2mg of nicotine while 6mg gives a total of 11.4mg of nicotine.

When is it time to change the Vuse eLiquid pod?

It's time to change your Vuse ePod 2 eLiquid pod when:

- Your Vuse ePod 2 stops producing vapour.

- You notice a deterioration in the taste or quality of the vapour.

Can anyone use Vuse?

Vuse e-cigarettes are designed for adult smokers and adult users of nicotine products. They are not suitable for: people under the age of 18; people who are allergic/sensitive to nicotine; pregnant or breast-feeding women; people who should avoid tobacco or nicotine products for medical reasons; people with an unstable heart condition, severe hypertension or diabetes. Keep Vuse products out of reach of children and pets.

Can I cancel my order?

In case you want to cancel your order, please contact the Customer Care:

800-Vuse or +971 800-Vuse (8873)

Operating Hours are from 10am to 6pm (Saturday - Thursday)

How long will it take for my order to get delivered?

Standard Delivery for Abu Dhabi & Dubai is next day delivery

However, if you are located in a remote area, delivery will take up to 2- 3 Working Days

Can I track my order? How?

Unfotunately, you can not track your order via the website. We are currently working on this option

However, if you would like to know about the status of your order, please contact our customer care number: 800-VUSE (8873)

Operating Hours are from 10am to 6pm (Sunday - Thursday)

What do I do if my package hasn't been delivered?

Please contact the Customer Care:

800-Vuse or +971 800-Vuse (8873)

Operating Hours are from 10am to 6pm (Saturday - Thursday).

Can I make a change to an existing order I've made?

Unfortunately, you can not amend your order; however, you can cancel your order and initiate a new one.

Please contact our customer care number in case you want to cancel your order

How should I carry my device on passenger airplanes?

The European Aviation Safety Agency’s (EASA) guidelines direct passengers who are packing their (Vuse) device in checked luggage to ensure their device is “completely switched off and effectively protected from accidental activation”. Passengers must also ensure their devices aren’t in the same bag as flammable materials, including perfumes. However, the International Civil Aviation Organisation (ICAO) has banned the transportation of vaping devices in checked luggage altogether and 191 countries use ICAO guidelines to make their flight laws. To stay on the right side of both regulations, you should carry your device in your hand luggage, ensure it is completely switched off (and packed in a way that will prevent it from accidentally switching on), and not in the same bag as any flammable items. You should also remember that your flavour eLiquid pods count as liquids when you are passing through airport security.

Where can I find a Vuse service center?

Please contact the Customer Care Number: 800-VUSE (8873)

Operating Hours are from 10am to 6pm (Sunday - Thursday)

How many puffs can I get on full charge?

When fully charged, your Vuse will last for about 190 puffs - although this may vary slightly based on consumption.

Is age verification required to purchase a Vuse device?

We follow all local rules and regulations, so you need to be above the age of 18 to buy the Vuse ePod 2.

How many Vuse pods do you get in a refill pack?

Our packs come in two sizes: 2 Pods per pack and 1 pod per pack which is only available as part of a bundle on vuse.com

How long does the Vuse pod last?

Puffs may vary depending on consumption, however you should be able to enjoy approximately 275 puffs.

When is it time to change the Vuse eLiquid pod?

It's time to change your Vuse ePod eLiquid pod when:

- Your Vuse ePod stops producing vapour.

- You notice a deterioration in the taste or quality of the vapour.

Does Vuse have a warranty?

All new devices come with 6 months warranty against fault. This means that if your device stops working properly during the applicable warranty period we will replace it for free or give you a refund.

Please read and follow the Post Purchase care steps not to miss the Warranty

Unfortunately, we do not provide warranty on e-liquid pods due to the nature of the product

What is not covered by the warranty?

This warranty does not cover any faults resulting from fair wear and tear or misuse of the product, including but not limited to:

• Negligence by you or a third party.

• Incorrect use of your product in accordance with the user instructions.

• Unauthorized repairs or other modifications.

• Improper charging of your device (including the use of alternative chargers and charging adaptors).

How do I make a warranty claim?

If you need to make a claim or you think there is an issue with your device, please contact the Vuse Care team on 800-VUSE (8873) or via email to info.mea@vuse.com.

You will be asked to describe the fault in detail and provide order number/proof of purchase, so please make sure you have this information on hand.

• If the product is diagnosed as faulty, Vuse will replace the product for you or give you a refund.

• You may be asked to return the faulty device for investigation. Failure to return the defective device if requested may affect your claim.

PLEASE NOTE: This warranty does not affect your statutory rights.

What do I do if I received my order damaged?

If your order arrives damaged in any way then please contact Vuse Care team on 800VUSE (8873) or via email to info.mea@vuse.com within 7 days from date of delivery. We reserve the right to inspect the product and determine whether or not we consider the item to be damaged. If we find that it is, you will receive a full refund or replacement.

General Vape Questions

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